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  1. #1
    Junior Member
    Join Date
    Nov 2019
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    10

    How do I add a second hand player to my Squeezebox account?

    I've bought a Liv Zen (former Innuos product) and I can't get Tidal to work in HD. It works fine on my RPi. After trying everything, I've worked out that is probably because the RPi is registered on My Squeezebox account but the Zen won't. The Zen was registered on another account and the seller will not respond to messages.

    My question is, who can I ask to transfer the Zen to my Squeezebox account? I think I know the email of the previous user's account.

    Thanks in advance.

  2. #2
    Senior Member
    Join Date
    Feb 2008
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    4,741
    Quote Originally Posted by Lawrence001 View Post
    I've bought a Liv Zen (former Innuos product) and I can't get Tidal to work in HD. It works fine on my RPi. After trying everything, I've worked out that is probably because the RPi is registered on My Squeezebox account but the Zen won't. The Zen was registered on another account and the seller will not respond to messages.

    My question is, who can I ask to transfer the Zen to my Squeezebox account? I think I know the email of the previous user's account.

    Thanks in advance.
    It isn't a squeezebox player, is it?
    LMS server: Pi Zero

    Amp: Denon PMA-50

    Players/Speakers: Touch, Logitech Radios, Sonos Play 1s & Beam, Libratone Zipp, GGMM E2 & E3, Yamaha WXAD-010, Loewe Airspeaker, Google Chromecast Audio, Home Mini & Nest Hub, Amazon Echo 2,3 and Show5, Pioneer WX-SMA1, Roberts S1, O2 Joggler, Cisco Joggler, Avantree Priva BT transmitter

    Brexit = ∞ stupidity


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  3. #3
    Senior Member
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    Jan 2011
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    Staffordshire. UK
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    2,997
    Quote Originally Posted by castalla View Post
    It isn't a squeezebox player, is it?
    In a sense, it is. It uses LMS

  4. #4
    Senior Member
    Join Date
    May 2008
    Location
    United States
    Posts
    11,570
    If you PM @mherger with the unit's MAC address, the previously registered email, and your mysqueezebox.com account, he can likely switch it over.
    Last edited by garym; 2019-12-19 at 13:24.
    Home: VBA 4TB (2.5)>LMS 7.9.2>Transporter, Touch, Boom, Radio (all ethernet)
    Cottage: VBA 3TB (2.4)>LMS 7.9.1>Touch>Benchmark DAC I, Boom, Radio w/Battery (ethernet, Radio WIFI)
    Office: Win10(64)>LMS 7.9.2>Squeezelite
    The Wild (no internet): PiCorePlayer 4.0 on rPi 3B+, hifiberry Dac+Pro, 4TB USB (LMS & Squeezelite)
    Controllers: iPhone6 & iPadAir2 (iPeng), CONTROLLER, or SqueezePlay 7.8 on Win10(64) laptop
    Files: ripping: dbpa > FLAC; post-rip: mp3tag, PerfectTunes; Streaming: Spotify

  5. #5
    Senior Member
    Join Date
    Feb 2008
    Posts
    4,741
    Quote Originally Posted by Man in a van View Post
    In a sense, it is. It uses LMS
    Interesting.
    LMS server: Pi Zero

    Amp: Denon PMA-50

    Players/Speakers: Touch, Logitech Radios, Sonos Play 1s & Beam, Libratone Zipp, GGMM E2 & E3, Yamaha WXAD-010, Loewe Airspeaker, Google Chromecast Audio, Home Mini & Nest Hub, Amazon Echo 2,3 and Show5, Pioneer WX-SMA1, Roberts S1, O2 Joggler, Cisco Joggler, Avantree Priva BT transmitter

    Brexit = ∞ stupidity


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  6. #6
    Junior Member
    Join Date
    Nov 2019
    Posts
    10
    Thanks guys I'll try and PM him now if I can work out how to do it

  7. #7
    Senior Member kidstypike's Avatar
    Join Date
    Feb 2007
    Location
    Brindle
    Posts
    3,384
    Quote Originally Posted by Lawrence001 View Post
    Thanks guys I'll try and PM him now if I can work out how to do it
    Find one of his posts and click on his name.

    Name:  PM.jpg
Views: 98
Size:  24.9 KB
    Server - LMS 8.0.0 Pi4B 4GB/Flirc case/pCP 6.0.0-b7 18K library, playlists & LMS cache on SSD (ntfs)
    Study - Pi3B+/pCP 5.0.0/pi screen/HiFiBerry DAC+/jivelite,
    Lounge - Pi2/pCP 5.0.0 > HiFiBerry DIGI+ > AudioEngine DAC1 > AVI DM5
    Dining Room - Squeezebox Boom
    Garage - Pi3B/Pi screen/HiFiBerry DAC+/pCP 5.0.0 > Edifier R980T

    Spares - 2xTouch, 1xSB3, 1xRadio, 6xRPi

  8. #8
    Junior Member
    Join Date
    Nov 2019
    Posts
    10
    I managed to work it out and he very kindly checked my MAC. Unfortunately it seems it's not registered and there must be another problem.

    It's very strange, the Zen is not showing up in my players, and yet it's getting the Tidal account details from the My Squeezebox Tidal details. Is there something else that could be causing this.

    Also it will only play MP3 quality despite me having a Tidal Hifi account. The RPi also running Squeezelite which does show on my players has no such problem. If it's not the issue with registering the Zen player then what else could cause it?

    Grateful for any ideas please...

  9. #9
    Senior Member
    Join Date
    Oct 2005
    Location
    Ireland
    Posts
    17,983
    Not familiar with this product so start with generric stuff and your setup.

    Are you using standard LMS ?
    If so what "type" of player is the Liv showing up in the LMS WebUI/Settings/Info ?

  10. #10
    Junior Member
    Join Date
    Nov 2019
    Posts
    10
    Thanks I'll try and have a look before I go away, otherwise I'll get back onto this in the new year.

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