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  1. #1
    Junior Member
    Join Date
    Dec 2009
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    1

    Changing mysqueezebox.com account on the squeezebox

    Hello,

    I just bought second-hand a Squeezebox3 (firmware 130), which connects to
    mysqueezebox.com using its previous owner's account (I can see his email in the mysqueezebox.com Information menu)

    I would like to connect it instead to my own, newly created mysqueezebox.com account, but for the life of me, I cannot seem to find a way to log out and back in with different credentials.

    I have performed a factory reset a few times, but the previous owner's email is still there.

    In the Squeezebox Server settings (accessed through the browser's interface), under the mysqueezebox.com tab, I have inserted my own email & password, then did another factory reset on the squeezebox, connected it to the local server, back to mysqueezebox.com, and so on and so forth. I just cannot get my own email to show in the mysqueezebox.com settings in the squeezebox itself.

    The Owner's Guide appears to be outdated (even the one that can be currently downloaded from from logitech's website). In it, there is a mention of a PIN needed to register the unit on the SqueezeNetwork and how to retrieve it if needed, but the menu option is simply not there, and I'm not even sure whether this is still relevant.

    I have spent hours googling in search of clues (by the way, has anyone noticed that the official support email form link at the mysqueezebox.com site does not link anywhere at all?!)

    Can anyone please help out?

    Thanks a lot in advance
    Giuseppe

  2. #2
    Senior Member Mnyb's Avatar
    Join Date
    Feb 2006
    Location
    Västerås Sweden
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    The previous owner must unregister it in his account first .

    If you ca not get to the previous owner you could email support they would help you, just note players Mac adress they will need that.
    --------------------------------------------------------------------
    Main hifi: Rasbery PI digi+ MeridianG68J MeridianHD621 MeridianG98DH 2 x MeridianDSP5200 MeridianDSP5200HC 2 xMeridianDSP3100 +Rel Stadium 3 sub.
    Bedroom/Office: Boom
    Loggia: Raspi hifiberry dac + Adams
    Bathroom : Radio (with battery)
    iPad with iPengHD & SqueezePad
    (spares Touch, SB3, reciever ,controller )
    server Intel NUC Esxi VM Linux mint 18 LMS 7.9.2

    http://people.xiph.org/~xiphmont/demo/neil-young.html

  3. #3
    Senior Member B1tbull's Avatar
    Join Date
    May 2009
    Location
    Belgium
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    114

    Cool How it works

    Please stop looking for a device PIN code, this is not used anymore for connecting to mysqueezebox.com.
    Since the device is registered with his MAC address to the previous user email account on MySB.com , there are two ways to "connect" this to your own email account on MySB.com :

    a. contact the previous owner and ask him to un-register the device
    b. contact support with the online form and request to release the device on MySB.com ( therefore provide also the MAC address )

    Hope this clarifies it a bit.
    Good luck.
    Keep an eye on this forum - it really works.

  4. #4
    Quote Originally Posted by Mnyb View Post
    The previous owner must unregister it in his account first .

    If you ca not get to the previous owner you could email support they would help you, just note players Mac adress they will need that.
    This was the answer I got from Logitech, when explaining the problem and supplying the MAC-adress... :-(

    This means - no support for products when they change owner in an "unauthorized" way, then we know that Logitech is not an environmental friendly company...

    >Dear Customer,
    >
    >Thank you for reaching out to Logitech Customer Care. My name is Sanjay and I’ll do my best to assist you with your concern today.
    >
    >I personally apologize for the delayed response as we had system migration. However, we are trying our best to continue the support without hampering your experience. Thank you for your patience.
    >
    >I understand your concern and I realize how inconvenient it can be when your Squeezebox Slim P3 is not getting registered. Don’t worry, I am here to help and will make sure this is taken care of.
    >
    >Unfortunately your product did not meet the requirements, in order to register as your Squeezebox Slim P3 was bought from an unauthorized reseller (used market) and we do not support any refurbished products. So we are sorry to inform you, your >request for registering the product cannot be approved.
    >
    >For future reference, your ticket number is 15XXXXX.
    >
    >In case of no reply from you, this ticket will eventually be closed and set as solved, and you will be receiving a survey, we would appreciate your feedback in order to improve our support.
    >
    >Looking forward to your continued patronage.
    >
    >Thank you for choosing Logitech, have a wonderful day.
    >
    >Regards,
    >Sanjay
    >Logitech Customer Care

  5. #5
    Junior Member
    Join Date
    Dec 2015
    Posts
    5
    I have this issue and need to un-register or log out a second hand SB Boom that is still associated with a previous owner's account.

    Unfortunately the Mysqueezebox.com contact us link redirects to a 404 on the logitech site.

    How else can I unregister the device so I can use it on my own squeezebox account?
    Thanks

    Sent from my PLK-L01 using Tapatalk

  6. #6
    Senior Member
    Join Date
    Jan 2011
    Location
    Staffordshire. UK
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    2,908
    Quote Originally Posted by meza01 View Post
    I have this issue and need to un-register or log out a second hand SB Boom that is still associated with a previous owner's account.

    Unfortunately the Mysqueezebox.com contact us link redirects to a 404 on the logitech site.

    How else can I unregister the device so I can use it on my own squeezebox account?
    Thanks

    Sent from my PLK-L01 using Tapatalk
    I'm in the UK and recently had to do the same for a BOOM, I just phoned them

    http://support.logitech.com/en_gb/contact

    If you are in a different country, scroll to the bottom of the page and click on the "change country" flag in the bottom left hand corner


    atb

    Ronnie

  7. #7
    Junior Member
    Join Date
    Dec 2015
    Posts
    5
    Thanks Ronnie, will know that for next time.

    With this one I tried emailing the account holder and within minutes they'd kindly unregistered it from their account.

    The strange bit is they said they'd never owned a Boom!

    Sent from my PLK-L01 using Tapatalk

  8. #8
    Senior Member
    Join Date
    Jan 2011
    Location
    Staffordshire. UK
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    2,908
    Quote Originally Posted by meza01 View Post
    Thanks Ronnie, will know that for next time.

    With this one I tried emailing the account holder and within minutes they'd kindly unregistered it from their account.

    The strange bit is they said they'd never owned a Boom!

    Sent from my PLK-L01 using Tapatalk
    Must have belonged to the Maid or the Butler!! lol.

  9. #9
    Junior Member
    Join Date
    Nov 2016
    Posts
    3
    On the used Touch and Radio that I've bought when I did the option of resetting to factory defaults they both came up and said that they were registered to another email address and asked if I wanted to change it at that point.

  10. #10
    Senior Member Mnyb's Avatar
    Join Date
    Feb 2006
    Location
    Västerås Sweden
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    Quote Originally Posted by ta240 View Post
    On the used Touch and Radio that I've bought when I did the option of resetting to factory defaults they both came up and said that they were registered to another email address and asked if I wanted to change it at that point.
    The "new" players do that the old ones like SB3 requires intervention by previus owner or support
    --------------------------------------------------------------------
    Main hifi: Rasbery PI digi+ MeridianG68J MeridianHD621 MeridianG98DH 2 x MeridianDSP5200 MeridianDSP5200HC 2 xMeridianDSP3100 +Rel Stadium 3 sub.
    Bedroom/Office: Boom
    Loggia: Raspi hifiberry dac + Adams
    Bathroom : Radio (with battery)
    iPad with iPengHD & SqueezePad
    (spares Touch, SB3, reciever ,controller )
    server Intel NUC Esxi VM Linux mint 18 LMS 7.9.2

    http://people.xiph.org/~xiphmont/demo/neil-young.html

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