Home of the Squeezebox™ & Transporter® network music players.
Page 1 of 2 12 LastLast
Results 1 to 10 of 35

Hybrid View

  1. #1
    Junior Member
    Join Date
    Dec 2009
    Posts
    1

    Changing mysqueezebox.com account on the squeezebox

    Hello,

    I just bought second-hand a Squeezebox3 (firmware 130), which connects to
    mysqueezebox.com using its previous owner's account (I can see his email in the mysqueezebox.com Information menu)

    I would like to connect it instead to my own, newly created mysqueezebox.com account, but for the life of me, I cannot seem to find a way to log out and back in with different credentials.

    I have performed a factory reset a few times, but the previous owner's email is still there.

    In the Squeezebox Server settings (accessed through the browser's interface), under the mysqueezebox.com tab, I have inserted my own email & password, then did another factory reset on the squeezebox, connected it to the local server, back to mysqueezebox.com, and so on and so forth. I just cannot get my own email to show in the mysqueezebox.com settings in the squeezebox itself.

    The Owner's Guide appears to be outdated (even the one that can be currently downloaded from from logitech's website). In it, there is a mention of a PIN needed to register the unit on the SqueezeNetwork and how to retrieve it if needed, but the menu option is simply not there, and I'm not even sure whether this is still relevant.

    I have spent hours googling in search of clues (by the way, has anyone noticed that the official support email form link at the mysqueezebox.com site does not link anywhere at all?!)

    Can anyone please help out?

    Thanks a lot in advance
    Giuseppe

  2. #2
    Senior Member Mnyb's Avatar
    Join Date
    Feb 2006
    Location
    Vństerňs Sweden
    Posts
    16,525
    The previous owner must unregister it in his account first .

    If you ca not get to the previous owner you could email support they would help you, just note players Mac adress they will need that.
    --------------------------------------------------------------------
    Main hifi: Rasbery PI digi+ MeridianG68J MeridianHD621 MeridianG98DH 2 x MeridianDSP5200 MeridianDSP5200HC 2 xMeridianDSP3100 +Rel Stadium 3 sub.
    Bedroom/Office: Boom
    Loggia: Raspi hifiberry dac + Adams
    Bathroom : Radio (with battery)
    iPad with iPengHD & SqueezePad
    (spares Touch, SB3, reciever ,controller )
    server Intel NUC Esxi VM Linux mint 18 LMS 7.9.2

    http://people.xiph.org/~xiphmont/demo/neil-young.html

  3. #3
    Senior Member B1tbull's Avatar
    Join Date
    May 2009
    Location
    Belgium
    Posts
    114

    Cool How it works

    Please stop looking for a device PIN code, this is not used anymore for connecting to mysqueezebox.com.
    Since the device is registered with his MAC address to the previous user email account on MySB.com , there are two ways to "connect" this to your own email account on MySB.com :

    a. contact the previous owner and ask him to un-register the device
    b. contact support with the online form and request to release the device on MySB.com ( therefore provide also the MAC address )

    Hope this clarifies it a bit.
    Good luck.
    Keep an eye on this forum - it really works.

  4. #4
    Quote Originally Posted by Mnyb View Post
    The previous owner must unregister it in his account first .

    If you ca not get to the previous owner you could email support they would help you, just note players Mac adress they will need that.
    This was the answer I got from Logitech, when explaining the problem and supplying the MAC-adress... :-(

    This means - no support for products when they change owner in an "unauthorized" way, then we know that Logitech is not an environmental friendly company...

    >Dear Customer,
    >
    >Thank you for reaching out to Logitech Customer Care. My name is Sanjay and Iĺll do my best to assist you with your concern today.
    >
    >I personally apologize for the delayed response as we had system migration. However, we are trying our best to continue the support without hampering your experience. Thank you for your patience.
    >
    >I understand your concern and I realize how inconvenient it can be when your Squeezebox Slim P3 is not getting registered. Donĺt worry, I am here to help and will make sure this is taken care of.
    >
    >Unfortunately your product did not meet the requirements, in order to register as your Squeezebox Slim P3 was bought from an unauthorized reseller (used market) and we do not support any refurbished products. So we are sorry to inform you, your >request for registering the product cannot be approved.
    >
    >For future reference, your ticket number is 15XXXXX.
    >
    >In case of no reply from you, this ticket will eventually be closed and set as solved, and you will be receiving a survey, we would appreciate your feedback in order to improve our support.
    >
    >Looking forward to your continued patronage.
    >
    >Thank you for choosing Logitech, have a wonderful day.
    >
    >Regards,
    >Sanjay
    >Logitech Customer Care

  5. #5
    Junior Member
    Join Date
    Dec 2016
    Posts
    3
    Quote Originally Posted by Mnyb View Post
    The previous owner must unregister it in his account first .

    If you can not get to the previous owner you could email support they would help you, just note players Mac address they will need that.

    Same boat here, just got a nice looking boom (I think it has some front panel button issues) off ebay, seller said he doesn't have original owner info to de-register.

    I don't see anyone describing if or how they succeeded, only where people are PMing mherger.... I might be too ignorant but I don't even see how to PM on this platform. Is anyone having success getting devices de-registered - if so, what method(s) are successful?

    Thanks...

  6. #6
    Senior Member kidstypike's Avatar
    Join Date
    Feb 2007
    Location
    Brindle
    Posts
    3,404
    Quote Originally Posted by uranus View Post
    Same boat here, just got a nice looking boom (I think it has some front panel button issues) off ebay, seller said he doesn't have original owner info to de-register.

    I don't see anyone describing if or how they succeeded, only where people are PMing mherger.... I might be too ignorant but I don't even see how to PM on this platform. Is anyone having success getting devices de-registered - if so, what method(s) are successful?

    Thanks...
    Find a post by mherger and click his name.

    Name:  mherger.jpg
Views: 50
Size:  18.5 KB
    Server - LMS 8.0.0 Pi4B 4GB/Flirc case/pCP 6.0.0-b7 18K library, playlists & LMS cache on SSD (ntfs)
    Study - Pi3B+/pCP 5.0.0/pi screen/HiFiBerry DAC+/jivelite,
    Lounge - Pi2/pCP 5.0.0 > HiFiBerry DIGI+ > AudioEngine DAC1 > AVI DM5
    Dining Room - Squeezebox Boom
    Garage - Pi3B/Pi screen/HiFiBerry DAC+/pCP 5.0.0 > Edifier R980T

    Spares - 2xTouch, 1xSB3, 1xRadio, 6xRPi

  7. #7
    Senior Member
    Join Date
    Apr 2005
    Location
    UK/London
    Posts
    2,019
    But you might need to post a bit more to have PMs opened.
    Paul Webster
    http://dabdig.blogspot.com
    Author Radio France (FIP etc) plugin

  8. #8
    Junior Member
    Join Date
    Dec 2016
    Posts
    3
    Quote Originally Posted by Paul Webster View Post
    But you might need to post a bit more to have PMs opened.

    Yes, I think you are correct sir. I assume it was my perpetual lurker status that kept me from being able to PM. But I think "someone from behind the scenes" took care of that for me - Thanks to all!

  9. #9
    Junior Member
    Join Date
    Dec 2015
    Posts
    5
    I have this issue and need to un-register or log out a second hand SB Boom that is still associated with a previous owner's account.

    Unfortunately the Mysqueezebox.com contact us link redirects to a 404 on the logitech site.

    How else can I unregister the device so I can use it on my own squeezebox account?
    Thanks

    Sent from my PLK-L01 using Tapatalk

  10. #10
    Senior Member
    Join Date
    Jan 2011
    Location
    Staffordshire. UK
    Posts
    3,033
    Quote Originally Posted by meza01 View Post
    I have this issue and need to un-register or log out a second hand SB Boom that is still associated with a previous owner's account.

    Unfortunately the Mysqueezebox.com contact us link redirects to a 404 on the logitech site.

    How else can I unregister the device so I can use it on my own squeezebox account?
    Thanks

    Sent from my PLK-L01 using Tapatalk
    I'm in the UK and recently had to do the same for a BOOM, I just phoned them

    http://support.logitech.com/en_gb/contact

    If you are in a different country, scroll to the bottom of the page and click on the "change country" flag in the bottom left hand corner


    atb

    Ronnie

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •