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  1. #1
    Ted Fitch
    Guest

    Roku Labs updates Soundbridge specs

    >> According to the documentation, you need to have iTunes running. If
    >> that's the case, I'm canceling my order!


    Well, that's their "suggested" setup, but you can still run SlimServer
    (although they don't "support" it) :-)

    Also, I just read the EULA (page 37 of the PDF) and they say that Apple can
    choose to terminate the agreement to let the use DAAP at any time...and then
    Roku would bascially "try" to provide you with software that would work like
    iTunes had worked...it sounds like if Apple pulled the plug for some reason,
    you could be out of luck perhaps...

    Hmmm

  2. #2
    NOT a Slim Devices Employee kdf's Avatar
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    Roku Labs updates Soundbridge specs

    Quoting Ted Fitch <tfitchw (AT) intermedia-inc (DOT) com>:

    > >> According to the documentation, you need to have iTunes running. If
    > >> that's the case, I'm canceling my order!

    >
    > Well, that's their "suggested" setup, but you can still run SlimServer
    > (although they don't "support" it) :-)


    yeah....guess who ends up having to 'support' it
    -kdf

  3. #3
    Roy M. Silvernail
    Guest

    Roku Labs updates Soundbridge specs

    kdf wrote:

    >Quoting Ted Fitch <tfitchw (AT) intermedia-inc (DOT) com>:
    >
    >
    >
    >>>>According to the documentation, you need to have iTunes running. If
    >>>>that's the case, I'm canceling my order!
    >>>>
    >>>>

    >>Well, that's their "suggested" setup, but you can still run SlimServer
    >>(although they don't "support" it) :-)
    >>
    >>

    >
    >yeah....guess who ends up having to 'support' it
    >
    >

    Permit me to humbly suggest that the line be drawn in the sand right
    this very minute. We should state categorically that we do not support
    the Roku SoundBridge. Get Dean to put it on the download page.

    Seriously, I do a good amount of direct customer support in my job
    (which involves some fairly esoteric specialty hardware). If the limits
    of support for tangentially related stuff aren't made excruciatingly
    clear at the outset, the general customer base of the Other Thing will
    first assume and then demand that we support the Other Thing. From
    there, it starts to take more resources to explain the lack of support
    than it would consume to actually support it. Either scenario draws
    resources from the primary mission.

    SlimServer is our product. If Roku wants to claim "compatibility", it
    is clearly their responsibility to support that compatibility. Unless,
    of course, they want to cut a large PO to Slim Devices for outsourcing
    support.

    --
    Roy M. Silvernail is roy (AT) rant-central (DOT) com, and you're not
    "It's just this little chromium switch, here." - TFS
    SpamAssassin->procmail->/dev/null->bliss
    http://www.rant-central.com

  4. #4
    NOT a Slim Devices Employee kdf's Avatar
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    Roku Labs updates Soundbridge specs

    Quoting "Roy M. Silvernail" <roy (AT) rant-central (DOT) com>:

    > Permit me to humbly suggest that the line be drawn in the sand right
    > this very minute. We should state categorically that we do not support
    > the Roku SoundBridge. Get Dean to put it on the download page.
    >
    > Seriously, I do a good amount of direct customer support in my job
    > (which involves some fairly esoteric specialty hardware). If the limits
    > of support for tangentially related stuff aren't made excruciatingly
    > clear at the outset, the general customer base of the Other Thing will
    > first assume and then demand that we support the Other Thing. From
    > there, it starts to take more resources to explain the lack of support
    > than it would consume to actually support it. Either scenario draws
    > resources from the primary mission.
    >
    > SlimServer is our product. If Roku wants to claim "compatibility", it
    > is clearly their responsibility to support that compatibility. Unless,
    > of course, they want to cut a large PO to Slim Devices for outsourcing
    > support.
    >



    I dont do any official customer support (mostly because I'm far too keen to tell
    someone to take a flying leap if they are pushy . However, I was mostly
    thinking in terms of a new group of people, most likely with different ways that
    they want the system to work. Thus, more feature requests that could
    potentially pull in different directions. There is also the issue that many
    will find it cannot measure up to squeezebox when used with slimserver, simply
    because the soundbridge uses the older Slimp3-style UDP protocol.

    I'm not sure many will come along here and announce "my soundbridge wont play
    FLAC...". Of course, if they threaten to return their hardware because flac
    drops out...that might be entertaining )
    -kdf

  5. #5
    Kevin O. Lepard
    Guest

    Roku Labs updates Soundbridge specs

    >Quoting Ted Fitch <tfitchw (AT) intermedia-inc (DOT) com>:
    >
    >> >> According to the documentation, you need to have iTunes running. If
    >> >> that's the case, I'm canceling my order!

    >>
    >> Well, that's their "suggested" setup, but you can still run SlimServer
    >> (although they don't "support" it) :-)

    >
    >yeah....guess who ends up having to 'support' it


    Indeed, though I would think that the standard response from Slim
    Devices should be that they don't support the Roku.

    Kevin
    --
    Kevin O. Lepard
    lepard.kevin (AT) fireserve (DOT) net

    Happiness is being 100% Microsoft free.

  6. #6
    Roy M. Silvernail
    Guest

    Roku Labs updates Soundbridge specs

    kdf wrote:

    >I dont do any official customer support (mostly because I'm far too keen to tell
    >someone to take a flying leap if they are pushy .
    >

    You have *no idea* how often I'd have liked to do just that!

    >However, I was mostly
    >thinking in terms of a new group of people, most likely with different ways that
    >they want the system to work. Thus, more feature requests that could
    >potentially pull in different directions. There is also the issue that many
    >will find it cannot measure up to squeezebox when used with slimserver, simply
    >because the soundbridge uses the older Slimp3-style UDP protocol.
    >
    >

    Well, unless they also have a Squeezebox, I doubt they'd have a
    reference for comparison. (and if they do own a SB, I doubt they'd buy
    a Roku, but I digress) But you hit the nail squarely. Different
    audience, different expectations and eventually a dilution of the
    product. Sort of like what happened to Creative Computing magazine back
    in the 80's when all the other computer mags were going under and
    subbing CC for the remaining subscriptions.

    >I'm not sure many will come along here and announce "my soundbridge wont play
    >FLAC...".
    >

    Oh, they will. You can bet Roku will have a form letter directing all
    inquiries right here.

    >Of course, if they threaten to return their hardware because flac
    >drops out...that might be entertaining )
    >
    >

    Hey... I think we're on to something!

    --
    Roy M. Silvernail is roy (AT) rant-central (DOT) com, and you're not
    "It's just this little chromium switch, here." - TFS
    SpamAssassin->procmail->/dev/null->bliss
    http://www.rant-central.com

  7. #7
    Senior Member
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    Arlington, MA
    Posts
    198

    Roku Labs updates Soundbridge specs

    On Wed, 30 Jun 2004 16:27:03 -0400, Roy M. Silvernail
    <roy (AT) rant-central (DOT) com> wrote:
    > Oh, they will. You can bet Roku will have a form letter directing all
    > inquiries right here.


    They already point people directly at
    http://slimdevices.com/su_downloads.html for SlimServer. As far as I
    can tell, the words "Slim Devices" and "Squeezebox" don't appear
    _anywhere_ on their site.

    They don't even make it clear in the FAQ that SlimServer was written
    by a different company and community. They refer to it as
    "third-party" once, and "optional" once, but for the most part it
    would be extremely easy to assume that Roku themselves wrote
    SlimServer and offer it as an option.

    - Jacob

  8. #8
    Peter J.Pouliot
    Guest

    Stock Quote Plugin

    Does anyone have the stock quote plugin working, it crashes my
    slimserver every time i try to use it. Any tips would be helpful.
    cheers,

    p

    1 Squeezebox, 1 Slimp3

  9. #9
    Bill Humphries
    Guest

    Stock Quote Plugin

    On Jul 1, 2004, at 12:43 PM, Peter J.Pouliot wrote:

    > Does anyone have the stock quote plugin working, it crashes my
    > slimserver every time i try to use it. Any tips would be helpful.


    Sigh, so will someone write the damned email plug-in and it over with.

    -- whump, "it's an audio device, not emacs, already."

  10. #10
    NOT a Slim Devices Employee kdf's Avatar
    Join Date
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    9,493

    Stock Quote Plugin

    The plugin is too old. The version available at Carel's site is for SliMP3
    server (slimserver v4.2.6 or earlier). You need to convert it to work with
    slimserver v5 or higher.

    if are able to run perl scripts on your pc, download this:
    http://cvs.slimdevices.com/~cvs/view...tools/whack.pl

    run it with the stock quote plugin as an argument and it will be converted. If
    you can't run it, then email me off list and I'll send you a copy of the already
    converted version that I have been using.

    -kdf

    Quoting "Peter J.Pouliot" <peter (AT) pouliot (DOT) net>:

    > Does anyone have the stock quote plugin working, it crashes my
    > slimserver every time i try to use it. Any tips would be helpful.
    > cheers,
    >
    > p
    >
    > 1 Squeezebox, 1 Slimp3
    >
    >

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