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  1. #1

    Email support is not very impressive

    I emailed support exactly week ago and am yet to get a reply.

    This was after I posted my problem here and didn't get an answer so I thought I would try support as instructed by the sticky thread.

    How long exactly does it take for support to reply to emails?
    Last edited by markwm; 2008-11-07 at 01:27.

  2. #2
    Babelfish's Best Boy mherger's Avatar
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    Email support is not very impressive

    > I emailed support exactly week ago and am yet to get a reply.

    You should at least get a confirmation mail immediately. Please check your junk folder - these automated mails tend to be stuck in there.

    --

    Michael

  3. #3
    Quote Originally Posted by mherger View Post
    > I emailed support exactly week ago and am yet to get a reply.

    You should at least get a confirmation mail immediately. Please check your junk folder - these automated mails tend to be stuck in there.

    --

    Michael
    I got the confirmation email straight away.

    "Your question has been received. You should expect a response from us within 24 hours."

  4. #4
    So what exactly should I do?

  5. #5
    Graham White (graham_alton)
    Guest

    Email support is not very impressive

    markwm wrote:
    > So what exactly should I do?
    >
    >

    I struggled for ages with support too, if you're problem is even vaguely
    complicated beyond what you would expect a 1st line support group to
    cope with then I wouldn't bother. In my experience you're much better
    off with the forums and campfire chat room to talk directly with the
    people who really know their stuff (such as Michael who replied to your
    thread already).

    --
    Graham White
    <graham UNDERSCORE alton AT hotmail DOT com>


  6. #6
    Quote Originally Posted by Graham White (graham_alton) View Post
    markwm wrote:
    > So what exactly should I do?
    >
    >

    I struggled for ages with support too, if you're problem is even vaguely
    complicated beyond what you would expect a 1st line support group to
    cope with then I wouldn't bother.
    I always try the forum first but I have to say, I don't actually find the forum that brilliant and it's not the first time a query has gone un-solved. It was simple problem, I explained all the information needed in the email. FYI, my forum post is here:

    http://forums.slimdevices.com/showthread.php?t=54457

    I've been a squeezebox user a longtime and lack of decent support is slowing edging me toward becoming a sonos user.

  7. #7
    Senior Member Phil Leigh's Avatar
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    Quote Originally Posted by markwm View Post
    I always try the forum first but I have to say, I don't actually find the forum that brilliant and it's not the first time a query has gone un-solved. It was simple problem, I explained all the information needed in the email. FYI, my forum post is here:

    http://forums.slimdevices.com/showthread.php?t=54457

    I've been a squeezebox user a longtime and lack of decent support is slowing edging me toward becoming a sonos user.
    Did you feel obliged to put that Sonos reference there just to wind-up the hard working folks who try and help people on this forum?
    You want to see the signal path BEFORE it gets onto a CD/vinyl...it ain't what you'd call minimal...
    Touch(wired/W7)+Teddy Pardo PSU - Audiolense 3.3/2.0+INGUZ DRC - MF M1 DAC - Linn 5103 - full Aktiv 5.1 system (6x LK140's, ESPEK/TRIKAN/KATAN/SEIZMIK 10.5), Pekin Tuner, Townsend Supertweeters,VdH Toslink,Kimber 8TC Speaker & Chord Signature Plus Interconnect cables
    Stax4070+SRM7/II phones
    Kitchen Boom, Outdoors: SB Radio, Harmony One remote for everything.

  8. #8
    Quote Originally Posted by Phil Leigh View Post
    Did you feel obliged to put that Sonos reference there just to wind-up the hard working folks who try and help people on this forum?
    not at all, merely stating how I feel based on my own experiences. It wasn't directed at anyone, especially those on this forum who are not logitech employees.

  9. #9
    Senior Member Phil Leigh's Avatar
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    Quote Originally Posted by markwm View Post
    not at all, merely stating how I feel based on my own experiences. It wasn't directed at anyone, especially those on this forum who are not logitech employees.
    so what was the resolution to your tagging problem?
    You want to see the signal path BEFORE it gets onto a CD/vinyl...it ain't what you'd call minimal...
    Touch(wired/W7)+Teddy Pardo PSU - Audiolense 3.3/2.0+INGUZ DRC - MF M1 DAC - Linn 5103 - full Aktiv 5.1 system (6x LK140's, ESPEK/TRIKAN/KATAN/SEIZMIK 10.5), Pekin Tuner, Townsend Supertweeters,VdH Toslink,Kimber 8TC Speaker & Chord Signature Plus Interconnect cables
    Stax4070+SRM7/II phones
    Kitchen Boom, Outdoors: SB Radio, Harmony One remote for everything.

  10. #10
    Quote Originally Posted by Phil Leigh View Post
    so what was the resolution to your tagging problem?
    It's unresolved. Support didn't bother replying.

    I emailed support again today and to let them know I haven't had a response. Hopefully I will get one this time.

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