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  1. #1
    Senior Member Rodney_Gold's Avatar
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    Transporter knob seems bust.

    Very scrapey/squeaky sound when I turn it and very hard to turn , like something is binding , it's brand new.
    Problem is local agent is 1600 km from me and sending it back is a costly mission. Anything I can do myself to fix this? I don't normally use the knob , but rather the remote , but
    I still would like it to work 100%.

  2. #2
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    Are you running the current beta FW ?

    http://forums.slimdevices.com/showthread.php?t=43793
    Ole

  3. #3
    Founder, Slim Devices seanadams's Avatar
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    Did you buy the unit new or used? If the knob has been removed or tampered with then it may not function properly. If the nut that holds it in place is not at the correct torque then it could bind as you're describing.

    If the Transporter is powered off, does the knob turn freely?

  4. #4
    Senior Member Rodney_Gold's Avatar
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    Bought it brand new. Knob turns freely when off, turnd freely when it's booting, gets harder to turn when scrolling songs etc . when it gets to no 1 or the last no of a menu option it gets almost impossible to turn.

  5. #5
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    Quote Originally Posted by Rodney_Gold View Post
    Bought it brand new. Knob turns freely when off, turnd freely when it's booting, gets harder to turn when scrolling songs etc . when it gets to no 1 or the last no of a menu option it gets almost impossible to turn.
    That's how it is supposed to work. :-) The knob is "smart". It has a magnetic system to provide feedback while you use it.

  6. #6
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    Try using the volume mode, you will see how the "clickyness" changes to more smooth, but will bump when you hit full or no volume. (the "clickyness" is call detents, or ratcheting)

  7. #7
    Senior Member Rodney_Gold's Avatar
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    There seems a hang of a lot of resistance to turning even within the permitted range , not at all smooth, doesnt seem normal to me??
    At one point there is a definate slight "squeak" from the knob

  8. #8
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    Quote Originally Posted by Rodney_Gold View Post
    There seems a hang of a lot of resistance to turning even within the permitted range , not at all smooth, doesnt seem normal to me??
    At one point there is a definate slight "squeak" from the knob
    That can happen when it reaches end of range, and you force it past the end of range.

    It's not supposed to be smooth, it clicks a bit for each menu item.

  9. #9
    Senior Member Rodney_Gold's Avatar
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    Any knob , detented or not , that takes the amount of effort to turn that mine does is either an ergonomic disaster or broken , it requires excessive force to turn , so much that my fingers are slipping on the knob.
    I can not believe this is at all normal , not one pice of equipment with knobs I own make it that difficult to select or turn em. I'm also pretty sure the knob should
    NOT be squeaking as tho it's seized up when you turn it.
    SuperQ , quit the patronization and please don't assume I'm an idiot with your responses , this cannot be at all normal and I'm asking for a solution , not to be told that its all in my mind.
    If there's something I can do , well thats great , if I got to send it back after 2 weeks at my expense to logitech 1600 km away from me and wait either for a replacement or a fix , then
    I'm not going to be a happy camper!!

  10. #10
    Ben Sandee
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    Transporter knob seems bust.

    On Sun, Mar 2, 2008 at 9:29 AM, Rodney_Gold <
    Rodney_Gold.35nis01204471802 (AT) no...limdevices.com> wrote:

    > SuperQ , quit the patronization and please don't assume I'm an idiot
    > with your responses , this cannot be at all normal and I'm asking for a
    > solution , not to be told that its all in my mind.



    Rodney,

    I re-read the thread and fail to see how anything SuperQ said was
    patronizing. You need to reevaluate what you expect from people who are not
    paid, nor obligated, to spend time helping you with your problem. If you
    feel the need to abuse people, I suggest calling Logitech support -- at
    least they are paid to 'take it'.

    Ben


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