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  1. #1
    Junior Member
    Join Date
    Jan 2006
    Posts
    7

    Time to see how SlimD's customer sevice is...

    So I have figured out(kinda) that my SB3 has a hardware issue. the guy from tech support agrees also. For some reason it cannot obtain an IP address. My SB2 is now working perfectly wireless so I know it is the SB3. I have had it for <1.5 years which is out of the warranty range. They say they will fix it for $90 which is not really good enough for me. This thing should not fail this easy. Any charges more then shipping and they have lost a customer and a HUGE advocate for these things. I have told pretty much everyone who will listen about them and to buy the SB over other media servers. We will see.

  2. #2
    Senior Member JJZolx's Avatar
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    Apr 2005
    Location
    Colorado
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    11,548
    Quote Originally Posted by sts9fan View Post
    So I have figured out(kinda) that my SB3 has a hardware issue. the guy from tech support agrees also. For some reason it cannot obtain an IP address. My SB2 is now working perfectly wireless so I know it is the SB3. I have had it for <1.5 years which is out of the warranty range. They say they will fix it for $90 which is not really good enough for me. This thing should not fail this easy. Any charges more then shipping and they have lost a customer and a HUGE advocate for these things. I have told pretty much everyone who will listen about them and to buy the SB over other media servers. We will see.
    Get over it. It's out of warranty. Electronics have a certain failure rate. If you had two SB3s, one might live for 30 years.

    If it's the wireless module, see if they'll sell you one and pop it in yourself, or else find out the model and buy one on the open market. You'd be taking a chance, but might save $50 or so.

  3. #3
    Mitch Harding
    Guest

    Time to see how SlimD's customer sevice is...

    He could have been more diplomatic, but I agree with his response. Very few
    companies will fix products for free once they are out of warranty. What
    would be the point of a warranty, otherwise?

    On 5/21/07, sts9fan <sts9fan.2qy4fz1179772201 (AT) no-mx (DOT) forums.slimdevices.com>
    wrote:
    >
    >
    > I shall get over it. Over to another product.
    >
    > I am sure you do not work in customer service.
    >
    >
    > --
    > sts9fan
    > ------------------------------------------------------------------------
    > sts9fan's Profile: http://forums.slimdevices.com/member.php?userid=3287
    > View this thread: http://forums.slimdevices.com/showthread.php?t=35473
    >
    >

  4. #4
    Junior Member
    Join Date
    Jan 2006
    Posts
    7
    I shall get over it. Over to another product.

    I am sure you do not work in customer service.

  5. #5
    Senior Member snarlydwarf's Avatar
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    Jul 2005
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    Oregon
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    3,674
    99.99238% of the people who post here don't work for Slim or Logitech at all.

  6. #6
    Senior Member
    Join Date
    Oct 2005
    Posts
    133

    Time to see how SlimD's customer sevice is...

    Please post the warranty section of the other product that is greater than
    one year...

    If another product better meets your needs otherwise go for it, but really 1
    year of support is typical anything after that is gravy. Sad as it sounds
    that's the way it is. I've had $5k+ hifi gear, the policies are the same.

    -Chris

    On 5/21/07, sts9fan <sts9fan.2qy4fz1179772201 (AT) no-mx (DOT) forums.slimdevices.com>
    wrote:
    >
    >
    > I shall get over it. Over to another product.
    >
    > I am sure you do not work in customer service.
    >
    >
    > --
    > sts9fan
    > ------------------------------------------------------------------------
    > sts9fan's Profile: http://forums.slimdevices.com/member.php?userid=3287
    > View this thread: http://forums.slimdevices.com/showthread.php?t=35473
    >
    >

  7. #7
    Ben Sandee
    Guest

    Time to see how SlimD's customer sevice is...

    On 5/21/07, Mitch Harding <mitcharf (AT) gmail (DOT) com> wrote:
    >
    > He could have been more diplomatic, but I agree with his response. Very
    > few companies will fix products for free once they are out of warranty.
    > What would be the point of a warranty, otherwise



    To weed out 99% who are willing to accept it? Unfortunately it seems that
    if you complain enough you seem to get your way in this world.

    Ben


  8. #8
    Senior Member
    Join Date
    Jan 2007
    Location
    Hooterville,Oregon
    Posts
    854
    There is one thing I've noticed about Slim Devices (A Logitech Company) -
    Although they care passionately about the products and services they provide and in turn bend over backwards to ensure added value with top-notch support - they don't respond readily to "taking my business elsewhere" statements.

    .
    Last edited by haunyack; 2007-05-21 at 11:40.

  9. #9
    Kevin O. Lepard
    Guest

    Time to see how SlimD's customer sevice is...

    >they don't respond readily to "taking my business somewhere else" statements.

    Nor should they. I know that people say "the customer is always
    right" but I disagree. The customer is not always right and not all
    potential customers are desirable ones.

    That said, the product is out of warranty. They offered to fix it
    and said what it would cost. That seems fair to me.

    Kevin
    --
    Kevin O. Lepard

    Happiness is being 100% Microsoft free.

  10. #10
    Senior Member
    Join Date
    Sep 2006
    Posts
    900
    sts9fan also posted this complaint on the audiocircle forum.

    Seems like he is an equal opportunity whiner :-)

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