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  1. #1
    Senior Member
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    The vacuum that is anti-cables

    I recently placed an order for 2 sets of 5' speaker cables at the Speltz website.

    They took the money and disappeared.
    I have not recieved an order confirmation.
    They do not respond to my (2) inquiries.
    I have no idea what the status of the transaction may be.

    I placed a dispute with Paypal for cancellation and refund.

    Any who are considering anti-cables...beware.

    .
    Last edited by haunyack; 2007-04-16 at 11:21.

  2. #2
    Senior Member
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    Dec 2006
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    Toronto, On, Canada
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    Hope you used a credit card!

  3. #3
    Senior Member JJZolx's Avatar
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    Quote Originally Posted by haunyack View Post
    I recently placed an order for 2 sets of 5' speaker cables at the Speltz website.

    They took the money and disappeared.
    I have not recieved an order confirmation.
    They do not respond to my (2) inquiries.
    I have no idea what the status of the transaction may be.

    I placed a dispute with Paypal for cancellation and refund.

    Any who are considering anti-cables...beware.
    Typical home cable operation (someone should go around the country doing seminars on how to start one of these businesses - $150 for a four hour session on how to make money soldering wires - no prior business, soldering, or audio experience necessary). A website and one or two people operating the business, building cables on the kitchen table at night and on weekends. And when they take a month-long vacation to Fiji they don't even have the presence to check their email.

  4. #4
    Senior Member Skunk's Avatar
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    Quote Originally Posted by haunyack View Post
    I recently placed an order for 2 sets of 5' speaker cables at the Speltz website.

    They took the money and disappeared.
    I have not recieved an order confirmation.
    They do not respond to my (2) inquiries.
    I doubt they'll get far on your $75. After they run out of spending money in Fiji perhaps they/he'll return to the place of business, where you could be waiting with a pair of pliers and a blowtorch.

    Do you think there is any chance your inquiries are being spam filtered accidentally, or were they screening your telephone calls as well?

  5. #5
    Founder, Slim Devices seanadams's Avatar
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    There are two steps to a credit card transaction, authorization and then capture. In the authorization step, the funds are verified and reserved for up to 30 days. It's not until the capture step that the funds are actually transferred. Your online CC statement should show "pending" charges separately, but Im guessing that's not what you're seeing.

    It is strictly against the terms of their Visa/MC merchant agreement to capture funds before shipping - that is the main reason that the two-step process exists. Furthermore it is very unlikely that this would be set up to happen automatically, so they're not on vacation. If you've been unable to reach them, you should call your bank and issue a "chargeback" immediately. If you think the merchant has deliberately defrauded you then it would be a good idea to also get a new card issued.
    Last edited by seanadams; 2007-04-16 at 20:40.

  6. #6
    Senior Member Skunk's Avatar
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    Quote Originally Posted by seanadams View Post
    It is strictly against the terms of their Visa/MC merchant agreement to capture funds before shipping -
    Except they're using a paypal account (red flag #1). Not sure what if anything this changes, but paypal seems to play by their own rules :-)

  7. #7
    Senior Member pfarrell's Avatar
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    The vacuum that is anti-cables

    Skunk wrote:
    > Not sure what if
    > anything this changes, but paypal seems to play by their own rules


    Yes, PayPal was designed to make it possible to do money things without
    having the 'merchant agreement' that Sean mentions. Sean talked about
    normal credit card processing, which has strictly defined rules.

    And PayPal was designed to be more flexible and handle small amounts.

    A real Visa/Mastercard merchant account charges the merchant too much
    money to make small payment amounts financially feasible.

    OT: Visa and/or Mastercard could change this if they wanted. There is no
    reason that an all electronic transaction should cost large portions of
    a dollar, when it is just bits moving from one computer to another. But
    as long as they face no real competition, the merchants, and the
    consumers have no choice but to pay.


    --
    Pat Farrell
    http://www.pfarrell.com/


  8. #8
    Founder, Slim Devices seanadams's Avatar
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    Quote Originally Posted by Skunk View Post
    Except they're using a paypal account (red flag #1). Not sure what if anything this changes, but paypal seems to play by their own rules :-)
    Oops, missed that. Then the bad news is you're probably out the $75.
    The good news is you're _only_ out $75.

  9. #9
    Senior Member adamslim's Avatar
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    I imagine they make more money selling those cables than not selling them (and the margin is probably 50% or more). I'd keep trying to contact them - as Skunk says, $75 is not much for them to retire to Fiji.

    Have there been any other reported problems recently on other forums? My experience with them was fine.

    Adam
    PC, JRiver/Qobuz, Digital XO, Asus Xonar u7, Restek Sextet, JBL L300
    LMS: 3xBoom, 1xRadio, SB3

  10. #10
    Junior Member
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    Quote Originally Posted by haunyack View Post
    Any who are considering anti-cables...beware.
    I've placed several orders with them spread over the last year or so. All were fulfilled quickly. While I have no way of knowing just what's going on with your order, I have to believe it extremely unlikely that it's anything purposely nefarious.

    I get the impression they're a husband-and-wife operation (Paul and Judy?), so, yeah, if they happen to be on vacation or experiencing an unexpected family crisis or something I doubt there's staff to monitor communications. I don't know how long you've been waiting, but if it's less than 2-3 weeks, you may have gone off prematurely (even though I always got my orders within a week).

    If a month or so has slipped by... well, then something may be really wrong.

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