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  1. #1

    If your SB breaks, you're stuffed!

    I got my first SB2 April 2005 direct from Slim Devices.
    As I live in Ireland and there are no dealers here I had no choice.

    Anyway, being so in love with this little gadget, earlier this year I picked up another SB2 from ebay for just over a £100.
    Money was tight and I could not stretch to a new SB3.

    When the 2nd hand SB2 turned up it was dead. After a little reseach I found the CPU had come loose, I fixed it within a few minutes and it was working fine.
    Anyway, 4 or 5 months later it just died.
    I tried everything, contacted Slim and they said it needed to come back for repair. As It was 2nd hand I had to pay for the repair.

    Long story short = the cost of the repair + the postage back to sunny California from rainy Ireland worked out more than I paid for the thing to start with.

    It's a shame I cannot send it somewhere in Ireland/UK for fixing.
    I feel pretty fed up about the situation. I cannot afford to get the thing fixed and £100 for 4 months use isn't a great investment. Such is life I guess.

    Please SD, get some authorised repair people closer to your customers.

  2. #2
    Marc Sherman
    Guest

    If your SB breaks, you're stuffed!

    Orb wrote:
    > I got my first SB2 April 2005 direct from Slim Devices.
    > As I live in Ireland and there are no dealers here I had no choice.
    >
    > Anyway, being so in love with this little gadget, earlier this year I
    > picked up another SB2 from ebay for just over a £100.
    > Money was tight and I could not stretch to a new SB3.


    Wow, that's a pretty incendiary subject line for a story about getting
    burned buying broken second hand hardware from a dodgy ebay seller.

    - Marc



  3. #3
    Quote Originally Posted by Marc Sherman View Post
    Orb wrote:
    > I got my first SB2 April 2005 direct from Slim Devices.
    > As I live in Ireland and there are no dealers here I had no choice.
    >
    > Anyway, being so in love with this little gadget, earlier this year I
    > picked up another SB2 from ebay for just over a £100.
    > Money was tight and I could not stretch to a new SB3.


    Wow, that's a pretty incendiary subject line for a story about getting
    burned buying broken second hand hardware from a dodgy ebay seller.

    - Marc
    It arrived broken because of a design fault in SB2's that meant the cpu can come loose in transport. The unit was only 4 months old when I purchased it from a non dodgy guy on ebay.

    The fact remains, the unit died after I had been using it for a good 4 months and I cannot get it fixed unless I send it thousands of miles away at huge cost. I bet you would be as happy about it as I am.
    Last edited by Orb; 2006-12-08 at 08:32.

  4. #4
    Member
    Join Date
    Sep 2006
    Posts
    63

    Same thing happened to me!

    But in my case, I bought a CD from a street vendor in Bulgaria. Anyway, a year later, it stopped working, and Tori Amos refused to replace it. Man, Tori Amos sucks!

  5. #5
    Quote Originally Posted by gsalton View Post
    But in my case, I bought a CD from a street vendor in Bulgaria. Anyway, a year later, it stopped working, and Tori Amos refused to replace it. Man, Tori Amos sucks!
    This is a stupid analogy.
    My point is that I am happy to pay the repair costs. But the postage is the killer. UPS quoted me over a hundred Euro to send the thing.

    So my moan is that SD should have some authorised repair facility in Europe.

  6. #6
    Senior Member radish's Avatar
    Join Date
    Apr 2005
    Location
    Red Bank, NJ
    Posts
    5,052
    I just sent a package of similar dimensions to an SB2 from NYC to Norway, and yes, UPS and Fedex both quoted well over $100. USPS however did it for $30. I recommend you check out your local post office, they're often a lot cheaper for international deliveries.

  7. #7
    Robin Bowes
    Guest

    If you buy a dodgy electrical item from eBay you're stuffed

    Orb wrote:
    >
    > It arrived broken because of a design fault in SB2's that meant the cpu
    > can come loose in transport. The unit was only 4 months old when I
    > purchased it from a non dodgy guy on ebay.
    >
    > The fact remains, the unit died after I had been using it for a good 4
    > months and I cannot get it fixed unless I send it thousands of miles
    > away and huge cost. I bet you would be as happy about it as I am.


    You may be unhappy, but let's look at the facts:

    - you bought a 2nd-hand electrical item
    - manufactured in California
    - which has no distribution in your country
    - from eBay
    - it is therefore of unknown providence
    - it was dead when you received it
    - you opened the unit (therefore invalidating any warranty)
    - you managed to fix it
    - it died again 4 months later


    How much do you think it would cost to repair even if you could take it
    somewhere in Ireland? Probably a minimum charge of €100 plus parts.

    It's a shame you've been stung, but you really do only have yourself to
    blame. It's certainly no fault of Slim Devices.

    R.


  8. #8
    Senior Member
    Join Date
    Nov 2005
    Location
    North Carolina, USA
    Posts
    1,188
    How many small companies do you know that sell a $300 electronics product and can afford to put repair facilities all over the world? In reality, any electronics under about $1,000 is pretty much disposable these days -- it costs almost as much to repair as it does to buy new. I'm sure you're not happy about your situation, but blaming Slim for (1) a second-hand machine damaged in shipment or by misuse; and (2) international shipping rates just does not make sense to me. It might be cheaper for you to move to California than for Slim to move to Ireland ;-).

  9. #9
    Senior Member shadowboxer's Avatar
    Join Date
    Nov 2006
    Location
    Central Louisiana
    Posts
    141
    Darn, Orb, tough crowd this morn, eh?

    Sorry your SB is broken.

  10. #10
    Babelfish's Best Boy mherger's Avatar
    Join Date
    Apr 2005
    Location
    Switzerland
    Posts
    20,353

    Re: If your SB breaks, you're stuffed!

    > Darn, Orb, tough crowd this morn, eh?

    It's time to go to the pub over here...

    --

    Michael

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