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  1. #1
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    Squeezebox freezes with phone?

    Hello everyone hoping you all can help me. I just received my new Squeezebox 2 plantinum (wireless). After tweaking my router for about an hour I finally got it connected and working. You can imagine how happy I was. Anyways I was listening and tweaking when I get a phone call and one I pick it up the squeezebox freeze and looses connection.

    Let me explain my computer is the host computer and is the main one in the house that is connected to the internet. I use Vonage as my telephone provider and have another laptop connected via this one (networked). My main phone is connected into this router is how we receive and make call.

    Everytime I receive or make a call while I am listening to my system it the it freaks out and just freezes (all music and the squeezebox) I need to disconnect the squeezebox from the wall and then plug it back in so it can connect again. But not before I hang up the phone.

    Before purchasing I called slimdevices and asked is there would be any conflict with using the SB2 wireless with my vonage service and the other computer connected.

    Is this fixable or do I need to return?

  2. #2
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    Dec 2005
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    Is your phone a cordless? If so, that sounds like it could be the problem. Wireless routers broadcast in the same frequency as some cordless phone models....2.4 Ghz I think (could be wrong though). A conflict would cause one of the connections to fail.

  3. #3
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    Yes it's a cordless a 2.4. We use one of those cordless phones which you can add other phones to. Only way to have phone in the entire house with vonage. Any solution you think?

    p.s. it seems that sometimes it doesn't crashes just looses connection and once I get off the phone it reconnects.

  4. #4
    Founder, Slim Devices seanadams's Avatar
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    Never heard of this - which make/model is the phone?

  5. #5
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    Get a 5.8Ghz cordless phone system. We have the Uniden PowerMax, it works great. The problem with wifi is everything broadcasts in the 2.4Ghz range: the neighbors' wifi, cordless phones, bluetooth, wireless mice, even your microwave.

    Is the Squeezebox freaking out on internet radio, or your own music? The other possibility is that the Vonage connection is using up enough of your bandwidth that there isn't left over for the internet radio stream to get through (the router will always give priority to the voice traffic). That's pretty unlikely though.

  6. #6
    Founder, Slim Devices seanadams's Avatar
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    I second the Uniden recommendation - they are fantastic. Crystal clear sound, with nice buttons/UI/ergonomics/aesthetics.

    Still would like to know why your phones are freaking out he SB though. A good test would be to see if they interrupt downloads to a laptop - it may be the access point that's flaky.

  7. #7
    Senior Member stinkingpig's Avatar
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    Re: Squeezebox freezes with phone?

    >
    > Never heard of this - which make/model is the phone?
    >
    >


    My wife's Uniden Tru3485 sometimes knocks my wireless router offline too.
    I don't care since I only use wired for important traffic like
    Squeezeboxes, but it's not unprecedented. The phone is a spread-spectrum
    model and it will eventually land on the channel your WAP uses.
    --
    Jack Coates At Monkeynoodle Dot Org: It's A Scientific Venture!
    "I spent all me tin with the ladies drinking gin, so across the Western
    ocean I must wander" - traditional


  8. #8
    Senior Member stinkingpig's Avatar
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    Re: Squeezebox freezes with phone?

    > Is the Squeezebox freaking out on internet radio, or your own music?
    > The other possibility is that the Vonage connection is using up enough
    > of your bandwidth that there isn't left over for the internet radio
    > stream to get through (the router will always give priority to the
    > voice traffic). That's pretty unlikely though.
    >


    Vonage is pretty lightweight, I doubt it's the problem.


    --
    Jack Coates At Monkeynoodle Dot Org: It's A Scientific Venture!
    "I spent all me tin with the ladies drinking gin, so across the Western
    ocean I must wander" - traditional


  9. #9
    Senior Member radish's Avatar
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    2.4GHz phones are a common cause of wifi problems, ditch it. I have a 5.8 and it works just fine (using it with Vonage too, not that that matters!).

  10. #10
    Senior Member JJZolx's Avatar
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    Quote Originally Posted by azumandus
    Everytime I receive or make a call while I am listening to my system it the it freaks out and just freezes (all music and the squeezebox) I need to disconnect the squeezebox from the wall and then plug it back in so it can connect again. But not before I hang up the phone.
    Is it the Squeezebox or SlimServer that crashes? You should be able to easily tell. If it's the Squeezebox, then you'll still be able to access the web interface of SlimServer even though the device has frozen.

    Definitely sounds like wireless interference. The first thing to try would be changing the channel on your wireless router. It's probably either using channel 6 (of channels 1 to 11) or else some kind of auto selection. Try fixing it at either 1 or 11. Your wireless devices should automatically pick up the change so the adjustment only has to be done at the router.

    Seems, though, that maybe the SB wireless should be a bit more robust than it appears to be. Probably can't do anything about the interference and the interruptions they cause, but it should recover every time.

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