Touch devices can’t find SSID using TP Link M4 Deco

[GordonWT]

I thought I would give my wi-fi a boost and bought a TP Link M4 Deco mesh system.

Plugged it into my BT Router and connected a few devices with no problem until I got to the first of my 3 SB Touches and found they can’t see the SSID from the Deco.

Tried resetting everything but to no avail. Also tried manually entering the details but no joy.

Has anyone else tried a Deco with SB Touch?

Any help much appreciated.

Cheers.

[Paul Webster]

Have you tried this from their FAQ

3. Turn off the Fast Roaming feature.

Some devices may not be compatible with Fast Roaming thus fail to connect to the Wi-Fi network. In this case, it’s suggested to launch the Deco app and tap More -> Advanced. Find and turn off the Fast Roaming feature.

[GordonWT]

Have you tried this from their FAQ

Hi Paul, yes I saw that and had a look but the default setting is off.

I can’t see my SSID on my Sony devices, apart from PS4, but managed to connect with WPS.

I don’t think SB Touch has WPS?

[mamema]

Hi Paul, yes I saw that and had a look but the default setting is off.

I can’t see my SSID on my Sony devices, apart from PS4, but managed to connect with WPS.

I don’t think SB Touch has WPS?

if i remember correctly, than only 2.4 GHZ Frequency is supported. Could it be, that you have only setup 5 GHZ?

[GordonWT]

if i remember correctly, than only 2.4 GHZ Frequency is supported. Could it be, that you have only setup 5 GHZ?

No. Both frequencies are active.
Really annoying as I can’t turn off my original Wi-fi until I can solve this.

The Touches are a critical part of my hi-fi. I have 3 different systems as I do like my music lol 😂

[Paul Webster]

They also suggest temporarily disabling the 5MHz part to get "legacy" devices connected.
I don't see why that should make a difference but easy to test.

[Paul Webster]

and another thing to try is to disable the 20/40 bandwidth stuff
https://community.tp-link.com/en/bus...replyId=321761

[GordonWT]

and another thing to try is to disable the 20/40 bandwidth stuff
https://community.tp-link.com/en/bus...replyId=321761

Hi Paul

I’ve tried disabling the 5 GHZ band but my SSID still doesn’t show up.

I’ve had a look at the settings for the Deco but can’t see any mention of 20/40.

I will have to try TPLink support I think.

Thanks for getting back to me, appreciated.

[gordonb3]

What security level do you have enabled in the access point? I believe that modern wifi devices default to WPA2-PSK and I can almost guarantee that the Squeezebox devices will not support that encryption method.

[sherington]

What security level do you have enabled in the access point? I believe that modern wifi devices default to WPA2-PSK and I can almost guarantee that the Squeezebox devices will not support that encryption method.

My Touch's are able to use WPA2-PSK passwords to access a network - I have the Netgear Orbi system & they all connect wirelessly seamlessly.

Andrew