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  1. #1
    Junior Member
    Join Date
    Jul 2020
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    22

    Spotty Crashing - Help

    O/S: Windows 7, latest updates installed
    LMS: 7.9.2
    Spotty: 4.2
    Client: Spotify App on Android

    So I was really excited when I initially heard about Spotty and streaming it using my Squeezebox Duet players as I've been running this setup for years.....unfortunately I've not been able to spot to work stable yet.

    The spotty.exe app crashes frequently and usually right when a song is selected to play. Sometimes it will play after selecting the first song, sometimes not. Sometimes it will play the second song, sometimes not. Most definintely by the time the 3rd song is selected it will crash. When this happens, I get this in the Application event log:

    Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program spotty.exe because of this error.

    Program: spotty.exe
    File:


    I have run check disk, etc.. and do not believe it's a problem with my main drive where LMS is installed. This is the same PC which I use for my HTPC / TV viewing and it is very very stable.

    I have been troubleshooting this now for days and desperate so hoping someone can help. When it crashes, there is generally nothing in the log until spotty restarts but for completeness here is a bit of log right before a crash:

    [20-07-21 16:19:50.3940] Plugins::Spotty::Connect:aemonManager::initHelpers (90) Checking Spotty Connect helper daemons...
    [20-07-21 16:19:50.3943] Plugins::Spotty::Connect:aemonManager::initHelpers (124) This is a standalone player with Spotify Connect disabled: 00:04:20:16:75:77
    [20-07-21 16:19:50.3944] Plugins::Spotty::Connect:aemonManager::initHelpers (124) This is a standalone player with Spotify Connect disabled: b8:27:eb:22:2f:19
    [20-07-21 16:19:50.3946] Plugins::Spotty::Connect:aemonManager::initHelpers (120) This is the sync group's master, or a standalone player with Spotify Connect enabled: 00:04:20:17:b7:85
    [20-07-21 16:19:56.4253] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:19:56.4260] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:02.4211] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:02.4217] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:08.4229] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:08.4234] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:14.4289] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:14.4296] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:20.4237] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:20.4243] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:26.4297] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:26.4303] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:32.4513] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:32.4519] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:39.4256] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:39.4262] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:46.4120] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:46.4126] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:50.4023] Plugins::Spotty::Connect:aemonManager::initHelpers (90) Checking Spotty Connect helper daemons...
    [20-07-21 16:20:50.4027] Plugins::Spotty::Connect:aemonManager::initHelpers (124) This is a standalone player with Spotify Connect disabled: 00:04:20:16:75:77
    [20-07-21 16:20:50.4030] Plugins::Spotty::Connect:aemonManager::initHelpers (124) This is a standalone player with Spotify Connect disabled: b8:27:eb:22:2f:19
    [20-07-21 16:20:50.4032] Plugins::Spotty::Connect:aemonManager::initHelpers (120) This is the sync group's master, or a standalone player with Spotify Connect enabled: 00:04:20:17:b7:85
    [20-07-21 16:20:52.4504] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:52.4510] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:59.4266] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:20:59.4270] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:21:06.4126] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:21:06.4132] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:21:13.4319] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL
    [20-07-21 16:21:13.4324] Plugins::Spotty::ProtocolHandler::getMetadataFor (181) Returning metadata cached in song object for spotify://track:01mJ0KvqFO4Pjhqmnj7LeL

  2. #2
    Junior Member
    Join Date
    Jul 2020
    Posts
    22
    Pretty sure I have resolved the problem. Did 2 things:

    • Gave application level firewall Allow rule to C:\ProgramData\Squeezebox\Cache\InstalledPlugins\P lugins\Spotty\Bin\MSWin32-x86-multi-thread\spotty.exe
    • Disabled IPv6 on all adapters


    Pretty sure it was the firewall. Spotify app on the phone responds much quicker and I've been able to bounce around songs like crazy with no crash thus far. Super happy, can't believe it took this long.....

    Not sure if there's a Sticky on Spotty but would be useful to add this.

  3. #3
    Junior Member
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    Jul 2020
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    Spoke too Soon

    Guess I was a bit too optimistic. Still crashing.

    Seems to happen more when I jump to different playlists vs. clicking around in the same playlist.

    Anyone, any ideas?

  4. #4
    Member
    Join Date
    Apr 2005
    Location
    Hobart, Australia
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    49
    Looks like you are joining the short track brigade.

    See the last couple of pages of https://forums.slimdevices.com/showt...ction-(LMS-8-)

  5. #5
    Junior Member
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    Jul 2020
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    Ah OK I think you are correct. Funny...I have been recreating this issue by playing songs by Pinkfong, i.e. Baby Shark. I concluded it was due to bouncing between playlists and now I see all the Pinkfong songs are around 1min 30 secs.

    And talk about annoying having to hear these songs over and over from my phone when the spotty crashes....

  6. #6
    Senior Member
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    Jan 2010
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    Quote Originally Posted by lookstoomuch View Post
    Ah OK I think you are correct. Funny...I have been recreating this issue by playing songs by Pinkfong, i.e. Baby Shark. I concluded it was due to bouncing between playlists and now I see all the Pinkfong songs are around 1min 30 secs.

    And talk about annoying having to hear these songs over and over from my phone when the spotty crashes....
    Which quality setting have you chosen for Spotty? I found at 320kbps tracks less than around 25 seconds failed to play while at 96kbps that limit increased to around 1 minute 40 seconds.

    Sent from my Pixel 3a using Tapatalk

  7. #7
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    Quote Originally Posted by slartibartfast View Post
    Which quality setting have you chosen for Spotty? I found at 320kbps tracks less than around 25 seconds failed to play while at 96kbps that limit increased to around 1 minute 40 seconds.

    Sent from my Pixel 3a using Tapatalk
    320kbps

  8. #8
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    Quote Originally Posted by lookstoomuch View Post
    320kbps
    Baby Shark plays for me (unfortunately) at 320kbps. Are you saying it doesn't play for you?

    Sent from my Pixel 3a using Tapatalk

  9. #9
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    Quote Originally Posted by slartibartfast View Post
    Baby Shark plays for me (unfortunately) at 320kbps. Are you saying it doesn't play for you?

    Sent from my Pixel 3a using Tapatalk
    LoL. I did a sampling through many tracks on this wonderful album. Results:

    Baby Shark 1:20 Crashes
    Animals Sound Fun 1:14 Crashes
    Jungle Boogie 1:40 Plays
    Penguian Dance 1:49 Plays
    My Pet My buddy 1:30 Plays
    Under The Sea 1:22 Crashes
    The Lion :59 Crashes
    Will You Mary Me 1:11 Crashes
    Night Animals 1:34 Plays
    Baby Animals 1:12 Crashes
    Hide N Seek 1:15 Crashes
    Peek-a-Zoo 1:29 Plays
    Animal action 1:18 Crashes
    Hibernation Song 1:30 Plays

    Seems my setup is crashing on tracks somewhere around the 1:25 mark as a 1:22 track would not play and a 1:29 track would. It was consistent in behavior with the songs and which it would play vs. not.

    As a bit of change to when I started this thread, I'm now running LMS on a Pi as I had given up on the Windows version, although will likely spin it back up as I now know more.

  10. #10
    Senior Member
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    Quote Originally Posted by lookstoomuch View Post
    LoL. I did a sampling through many tracks on this wonderful album. Results:

    Baby Shark 1:20 Crashes
    Animals Sound Fun 1:14 Crashes
    Jungle Boogie 1:40 Plays
    Penguian Dance 1:49 Plays
    My Pet My buddy 1:30 Plays
    Under The Sea 1:22 Crashes
    The Lion :59 Crashes
    Will You Mary Me 1:11 Crashes
    Night Animals 1:34 Plays
    Baby Animals 1:12 Crashes
    Hide N Seek 1:15 Crashes
    Peek-a-Zoo 1:29 Plays
    Animal action 1:18 Crashes
    Hibernation Song 1:30 Plays

    Seems my setup is crashing on tracks somewhere around the 1:25 mark as a 1:22 track would not play and a 1:29 track would. It was consistent in behavior with the songs and which it would play vs. not.

    As a bit of change to when I started this thread, I'm now running LMS on a Pi as I had given up on the Windows version, although will likely spin it back up as I now know more.
    OK it is strange that your threshold is different but it seems to be the same issue. If you change the Spotify quality to 96kbps do the tracks that currently play stop playing?

    Sent from my Pixel 3a using Tapatalk

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