Tidal App on my squeezebox.com - Invalid phone number or password

[yannyb]

Hoping someone can help.

I just got a tidal subscription and have it working on my phone and can login via Safari no problem.

I entered the same credentials in the mysqueezebox.com Tidal app config page and it accepted them fine. I was able to start browsing in the categories in the web interface so I though everything looked good to go.

Dinner was ready so off I headed to have that. I came back and fired up Peng to control my SB3 and when I tried to browse the tidal menus I got a credentials failed message.

I try on the web interface and get the same error. Now when I go into mysqueezebox.com and check the Tidal app config I get the error message 'Invalid phone number or password'.

I've tried:
- Deleting the login and re-adding
- Deleting the app and re-installing
- Restarting the server
- Logging out and back into my squeezebox.com

None of which have fixed the issue. I notice that even after deleting the app and re-installing, it still shows the login details against one of my players so it looks like deleting doesn't really clean up after itself. Not sue if that would have any bearing on this.

From searching I see someone had the same error previously but couldn't find any real info on how it was resolved.

Anyone have any suggestions?

Thanks!

Thanks

[yannyb]

Oddly this has started working again. Maybe some sort of network or tidal issue....

[ashmore]

Hi

I am repeatedly having this issue too. Squeezebox.com say's my account to Tidal is fine, but LMS can't validate the account, and therefore Ipeng won't play TIDAL. I've tried restarting services, logging in and out etc... but it's not playing.

Anything I can do?

[FredericV]

I also have this issue. Sometimes I have to wait a few hours and then suddenly it works.
When using the Tidal login on Tidal's own website, it always works.

[callesoroe]

I also have this issue. Sometimes I have to wait a few hours and then suddenly it works.
When using the Tidal login on Tidal's own website, it always works.

+1

I see this too. I think it is a MSB.com issue.

[Learnincurve]

I had this intermittently before, but now the problem seems to be persistent.

Hope someone at msb.com is working to resolve it.

[mherger]

Are you in EU or US?

> Am 18.12.2019 um 12:46 schrieb Learnincurve <Learnincurve.9b90en (AT) no-mx (DOT) forums.slimdevices.com>:
>
> 
> I had this intermittently before, but now the problem seems to be
> persistent.
>
> Hope someone at msb.com is working to resolve it.
>
>
> ------------------------------------------------------------------------
> Learnincurve's Profile: http://forums.slimdevices.com/member.php?userid=64807
> View this thread: http://forums.slimdevices.com/showthread.php?t=111098
>
>

[mherger]

Ok, I looked into this. It seems we are getting rate limited pretty
often. I'll see what I can do. Sent out a mail to my contacts. Let's
hope they have a good answer.

--

Michael

[Learnincurve]

Are you in EU or US?

> Am 18.12.2019 um 12:46 schrieb Learnincurve <Learnincurve.9b90en (AT) no-mx (DOT) forums.slimdevices.com>:
>
> 
> I had this intermittently before, but now the problem seems to be
> persistent.
>
> Hope someone at msb.com is working to resolve it.
>
>
> ------------------------------------------------------------------------
> Learnincurve's Profile: http://forums.slimdevices.com/member.php?userid=64807
> View this thread: http://forums.slimdevices.com/showthread.php?t=111098
>
>

I'm in Norway (not quite EU)

[mherger]

> I'm in Norway (not quite EU)

Well, as a Swiss myself I was more interested in the geographical aspect
of the question. I wanted to know whether it could be a local issue. But
from what I've found it seems to be a global problem.

Unfortunately the contact I tried to reach must have left for the
Holidays already. And the person his autoresponse told me to get in
touch with, too. Didn't try the name in her autoresponse yet... this
might take until the new year to get resolved :-(.

--

Michael