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  1. #1
    Junior Member
    Join Date
    Jun 2017
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    5

    Cannot access favourites - connection times out

    Hello

    Since this morning I have not been able to access my favourites on neither my SB Touch or SB Boom. I can choose a radio channel through the radio menu, but it is quite time consuming to search for a channel every time I want to switch channel.

    Does anyone have the same problem with accessing favourites?

    Greetings from Lars

  2. #2
    Senior Member
    Join Date
    Apr 2015
    Posts
    657
    There is a guy in the German Squeezebox-Forum who seems to have the same problem.
    What does settings-Advanced-network diagnostic tell you?

  3. #3
    Junior Member
    Join Date
    Jun 2017
    Posts
    5
    Quote Originally Posted by karlek View Post
    There is a guy in the German Squeezebox-Forum who seems to have the same problem.
    What does settings-Advanced-network diagnostic tell you?
    Hello Karlek - thank you for replying. The network is connected without any problems. Strange... :-(

  4. #4
    Senior Member
    Join Date
    Apr 2015
    Posts
    657
    I tried with my Boom and got „Connect time out“ either. But when connected to LMS my Boom has access to the Favorites even on mysbc.
    The german guy got „Ping not ok“ on diagnostics, by the way.

  5. #5
    Junior Member
    Join Date
    Jun 2017
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    5
    I'm happy to see, that my favourites are working again this morning :-D

  6. #6
    Babelfish's Best Boy mherger's Avatar
    Join Date
    Apr 2005
    Location
    Switzerland
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    20,310

    Cannot access favourites - connectiontimes out

    > I'm happy to see, that my favourites are working again this morning :-D

    Thanks for the heads up. We did indeed have a hiccup in one of our
    datacenters. Should be fixed now.

    --

    Michael

  7. #7
    Senior Member
    Join Date
    Jan 2010
    Location
    Hertfordshire
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    3,119
    Quote Originally Posted by mherger View Post
    > I'm happy to see, that my favourites are working again this morning :-D

    Thanks for the heads up. We did indeed have a hiccup in one of our
    datacenters. Should be fixed now.

    --

    Michael
    Does that explain why some of my icons disappeared yesterday but have now returned? (Staff picks, podcasts, Tunein, Sounds and effects)

    Sent from my SM-G900F using Tapatalk

  8. #8
    Babelfish's Best Boy mherger's Avatar
    Join Date
    Apr 2005
    Location
    Switzerland
    Posts
    20,310

    Cannot access favourites - connectiontimes out

    > Does that explain why some of my icons disappeared yesterday but have
    > now returned? (Staff picks, podcasts, Tunein, Sounds and effects)


    Very possible. There was a network connectivity issue between some of
    the hosts.

    --

    Michael

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