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  1. #51
    Senior Member agbagb's Avatar
    Join Date
    Aug 2006
    Posts
    347
    Quote Originally Posted by agbagb View Post
    Done: thanks. Let's see what happens.

    I'm away from home for a few days, so can't try out the options suggested by NordVPN: but here they are anyway -

    ________________________
    NordVPN (NordVPN)

    Sep 25, 18:07 EEST
    Hello,

    Thank you for your letter.

    If you are still unable to access it, please try to do the following:

    Check if your location services are disabled (GPS, etc.);
    Clear your browser's cache completely (even if you tried before);
    Disable CyberSec feature (MacOS(OpenVPN)/Windows/Android NordVPN applications only);
    Connect to any UK server;
    Use the Incognito mode of your browser (optional);
    If the issue persists, please try using a different browser.


    Could you tell us what IP address are you seeing at http://whatismyv6.com/ whilst connected to any of our servers as well as attach a screenshot taken at https://ipleak.net (WebRTC and DNS sections) for us?

    These two will help us identify whether there are any issues with your connection.

    Let us know if you have further questions.

    _____________________________________

    END
    AGB

    Logitech Media Server Version: 7.7.6 - 1521467459 @ Thu Mar 29 16:46:01 WEDT 2018
    Operating system: Windows 10
    Music Library: external SD, exFAT (FLAC music; mp3 voice)

    USA:
    LinkSys WRT54GS Router, WPA2
    1 x Touch, LAN (Firmware:7.7.3-r16676)
    Controller: 7.7.2-r9663

    France:
    Sagem Livebox 2FR, or Freebox
    1 x SB3, wireless. (Firmware 137)
    2 x Touch, 1 wireless, 1 LAN. (Firmware:7.8.0-r16754)
    Controller: 7.7.1-r9557
    3 x SB Radios [2 wireless, 1 usually LAN]: 7.7.3-r16676

  2. #52
    Senior Member
    Join Date
    Oct 2005
    Location
    Ireland
    Posts
    16,453
    Quote Originally Posted by agbagb View Post
    I'm away from home for a few days, so can't try out the options suggested by NordVPN: but here they are anyway -

    ________________________
    NordVPN (NordVPN)

    Sep 25, 18:07 EEST
    Hello,

    Thank you for your letter.

    If you are still unable to access it, please try to do the following:

    Check if your location services are disabled (GPS, etc.);
    Clear your browser's cache completely (even if you tried before);
    Disable CyberSec feature (MacOS(OpenVPN)/Windows/Android NordVPN applications only);
    Connect to any UK server;
    Use the Incognito mode of your browser (optional);
    If the issue persists, please try using a different browser.


    Could you tell us what IP address are you seeing at http://whatismyv6.com/ whilst connected to any of our servers as well as attach a screenshot taken at https://ipleak.net (WebRTC and DNS sections) for us?

    These two will help us identify whether there are any issues with your connection.

    Let us know if you have further questions.

    _____________________________________

    END
    Most of the suggestion are irrelevant as NpordVPN thinkyou are using a browser.

    Tell them you are using a dedicated DASH media player. No cache, no incognito mode, no location active, no cybersec stuff.
    DNS is same as PC. No webRTC. Do their request for IP address and ipleak.net

  3. #53
    Senior Member agbagb's Avatar
    Join Date
    Aug 2006
    Posts
    347
    Quote Originally Posted by bpa View Post
    Most of the suggestion are irrelevant as NpordVPN thinkyou are using a browser.

    Tell them you are using a dedicated DASH media player. No cache, no incognito mode, no location active, no cybersec stuff.
    DNS is same as PC. No webRTC. Do their request for IP address and ipleak.net
    A bit of a poor follow-up response from NordVPN:

    ME
    My apologies - I wasn't clear about something. I'm /*not*/ using a
    browser, but rather a dedicated DASH media player. No cache, no
    incognito mode, no location active, no cybersec stuff. If you look
    again at the two feeds I sent you, it looks to me as if the BBC's
    <Limelight> provided feed ("llnw" in the URL) is being allowed through
    NordVPN, while the <Akamai> ("ak" in the URL) feed is being selectively
    blocked.

    NordVPN
    Thank you for the reply.

    For the time being, we are experiencing some technical difficulties with the BBC streaming itself, you might not be able to access it at this time.

    Regarding a specific type of media player, please try re-installing it as that will force its cache to be cleared. See if that helps.

    Let us know how it goes!

    __________________
    END
    AGB

    Logitech Media Server Version: 7.7.6 - 1521467459 @ Thu Mar 29 16:46:01 WEDT 2018
    Operating system: Windows 10
    Music Library: external SD, exFAT (FLAC music; mp3 voice)

    USA:
    LinkSys WRT54GS Router, WPA2
    1 x Touch, LAN (Firmware:7.7.3-r16676)
    Controller: 7.7.2-r9663

    France:
    Sagem Livebox 2FR, or Freebox
    1 x SB3, wireless. (Firmware 137)
    2 x Touch, 1 wireless, 1 LAN. (Firmware:7.8.0-r16754)
    Controller: 7.7.1-r9557
    3 x SB Radios [2 wireless, 1 usually LAN]: 7.7.3-r16676

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