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  1. #11
    Senior Member pippin's Avatar
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    Quote Originally Posted by mherger View Post
    Unfortunately I have to confirm that we're seeing crashes with Rhapsody/Napster streams. See this announcement:

    http://forums.logitech.com/t5/MySque...4/td-p/1183599

    Rhapsody got in touch with us about this issue. This seems to be an issue since they updated their server certificates. Why they would crash the player we yet have to figure out.

    Could you please check your server.log file to see whether there is anything related to rhapsody/napster?
    BTW, just in case you are interested in that data point: I had Rhapsody crash my Boom (sic!) tonight, too.
    It re-booted.
    ---
    learn more about iPeng, the iPhone and iPad remote for the Squeezebox and
    Logitech UE Smart Radio as well as iPeng Party, the free Party-App,
    at penguinlovesmusic.com
    New: iPeng 9, the Universal App for iPhone, iPad and Apple Watch

  2. #12
    Senior Member HeadBanger's Avatar
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    Any news?

    @ Michael Herger

    Is there any update on this please? I have raised with Napster but their wonderful customer support simply told me to ensure that I was running the latest software and did not acknowledge the issue at all.
    Thanks
    1 x Duet, 3 x Yamaha Restio, 3 x Radio, 2 x Touch with iPeng 9 served by Synology DS2419+, Docker and LMS 8.2.0

  3. #13
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    I'd also like to know whether there is some progress and whether we can help somehow to make Napster/Rhapsody functional again...

    Cheers and thanks,
    Martin

  4. #14
    Babelfish's Best Boy mherger's Avatar
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    Napster Plugin crashes my Squeezbox touchand UE Radio

    > Is there any update on this please?

    Not really. We're investigating the issue, but haven't come to a
    conclusion yet what might be causing the problem. Rhapsody/Napster say
    that they saw correct requests from our end, and that these were served
    successfully. Yet we fail somehow.

    In case you're caught in a re-boot loop, try one of the following:

    - if using LMS, restart it. That should get back the player to a stopped
    mode, from where you can play something different.

    - if connected to mysb.com, then unplug the device for 5+ minutes. This,
    too, should reset the state on the server's end.

    --

    Michael

  5. #15
    Senior Member HeadBanger's Avatar
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    Thanks Michael.

    I sent another email to Napster yesterday and they have now acknmowledged the issue saying many others have also emailed them. They also state that their engineers are working on it but give no ETA for a resolution.

    HB
    1 x Duet, 3 x Yamaha Restio, 3 x Radio, 2 x Touch with iPeng 9 served by Synology DS2419+, Docker and LMS 8.2.0

  6. #16
    Junior Member
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    Quote Originally Posted by HeadBanger View Post
    Thanks Michael.

    I sent another email to Napster yesterday and they have now acknmowledged the issue saying many others have also emailed them. They also state that their engineers are working on it but give no ETA for a resolution.

    HB
    In some way it's a relief to hear that this is being experienced by others and hopefully in the process of being sorted. I only realised tonight that the problem was with the Napster App and not my squeezebox touch in general as found it could play local music seved from my PC wheras trying to play from Napster causes crash/reboot- we usually use Napster all the time for all music as it normally works so well. Will now keep checking back for news of a resolution
    Nick

  7. #17
    Junior Member
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    Hmm, still nothing, right?

    I do miss that functionality on my squeezebox devices...

    Internet radio is fine, but choosing the artist and music style is unbeatable.

    When do you think we can use it again? And shall I get in touch with Napster for some refund? Or is it more related to the squeezebox?

    Thanks and cheers,
    Martin

  8. #18
    Babelfish's Best Boy mherger's Avatar
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    Napster Plugin crashes my Squeezbox touchand UE Radio

    > When do you think we can use it again?

    Next week at best.

    --

    Michael

  9. #19
    Junior Member
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    Jan 2014
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    Does anyone have suggestions for unbricking my SB Touch?
    I tried factory reset, volume up method, plus key method etc. without success.
    Boot sounds are still played, but the screen remains all white.
    The problem started after the SB Touch crashed when playing a Napster stream.

    Help is much appreciated.

    Thanks.

  10. #20
    Babelfish's Best Boy mherger's Avatar
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    Napster Plugin crashes my Squeezbox touchand UE Radio

    > Does anyone have suggestions for unbricking my SB Touch?

    If you're running LMS: shut it down. Restart, re-connect, try to play
    something different as quickly as possible.

    If on mysb.com: disconnect. Wait 15 minutes, re-connect, try to play
    something different as quickly as possible.

    Did you ever connect your LMS to test.mysqueezebox.com? mysb.com is
    updated in a way which should prevent the reboot - unless maybe if your
    player was synced to some "old" player (classic, receiver, transporter,
    boom). In this latter case shut down the other player before you follow
    above procedure.

    --

    Michael

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