Pandora not working - Client restricted due to licensing restrictions

[gilbreen]

> Sorry to be the bearer of the news, but the issue has returned with

One more thing: you might want to power cycle the unit. As we restored
the US datacenter devices are only slowly connecting back there. Some
seem to be in an odd state where one connection would go to EU, the
other to the US... a reboot should fix that.

Happy to report that Pandora is streaming again on the UE SmartRadio firmware. It was working prior to a reboot, but I went ahead and rebooted for good measure.

I appreciate the help!

[mherger]

Pandora not working - Client restricteddue to licensing restrictions

> Sorry to be the bearer of the news, but the issue has returned with
> Pandora and the UE SmartRadio firmware. In addition, I tested and found
> that I cannot access the "Your Stations" section of the Pandora app. It
> results in the same message bout "Client restricted due to
> licensing..." that appears when trying to load a station that is saved
> as a Favorite.

Ok, new challenges ahead: we had to replace our hardware yesterday. This
might have introduced new IP addresses which we'll have to ask Pandora
to put on their allow list. But once that's done, we're hopefully good
for another while. Thanks for the feedback!

[gilbreen]

....and I found another (potential) issue. Could you please try again?

This still is UE SmartRadio only - though the above issue would need to
be fixed for Squeezebox, too.

Sorry to be the bearer of the news, but the issue has returned with Pandora and the UE SmartRadio firmware. In addition, I tested and found that I cannot access the "Your Stations" section of the Pandora app. It results in the same message bout "Client restricted due to licensing..." that appears when trying to load a station that is saved as a Favorite.

[mherger]

Pandora not working - Client restricteddue to licensing restrictions

> I installed the UE SmartRadio firmware back on my main radio and Pandora
> is again working!

Great! Thanks for the confirmation!

> Separately, what is the recommended firmware to use? Is there a greater
> benefit to use the Squeezebox firmware over the UE SmartRadio firmware?
> Perhaps it is only personal preference. I only use the radios to stream
> internet radio and not to stream from a local library. Any insight is
> appreciated.

As you said: this is mostly a personal preference. I'd prefer the
Squeezebox firmware. It gets more attention, thanks to a larger user base.

[gilbreen]

....and I found another (potential) issue. Could you please try again?

This still is UE SmartRadio only - though the above issue would need to
be fixed for Squeezebox, too.

I installed the UE SmartRadio firmware back on my main radio and Pandora is again working! You were correct that prior to the issue being resolved, I was able to scroll through the Pandora stations without issue. The issue only happened once I tried to select a station to play.

Separately, what is the recommended firmware to use? Is there a greater benefit to use the Squeezebox firmware over the UE SmartRadio firmware? Perhaps it is only personal preference. I only use the radios to stream internet radio and not to stream from a local library. Any insight is appreciated.

[mherger]

Pandora not working - Client restricteddue to licensing restrictions

....and I found another (potential) issue. Could you please try again?

This still is UE SmartRadio only - though the above issue would need to
be fixed for Squeezebox, too.

[mherger]

Pandora not working - Client restricteddue to licensing restrictions

Oh, hold on: can you confirm you can navigate the Pandora menus, but the
actual playback would fail (only)?

While I still didn't see the new log content I added, I see a lot of
errors related to the audio URL resolution. And those take a slightly
different route in the code.

[slartibartfast]

As I type this, I am streaming a Pandora station from a SB Radio, using the current SB Community firmware, with MySB.com as the server.

I hope this helps.

Paul

The issue is with UE Smart Radio not Squeezebox.

Sent from my Pixel 3a using Tapatalk

[P Nelson]

> It is still happening on my radio with the UE firmware (10.0.1.r6964).
> The full message states "Unable to retrieve next track, press PLAY to
> try again. Client restricted due to licensing restrictions (are you not
> in the US?). However, when I press PLAY to try again, the same message
> appears.

That's odd... I did indeed see API errors in the log files. So I decided
to add better logging to get more information about the failure. But no
API is logged any more... did everybody give up using Pandora, or did it
start to work now?

As I type this, I am streaming a Pandora station from a SB Radio, using the current SB Community firmware, with MySB.com as the server.

I hope this helps.

Paul

[gilbreen]

That's odd... I did indeed see API errors in the log files. So I decided
to add better logging to get more information about the failure. But no
API is logged any more... did everybody give up using Pandora, or did it
start to work now?

I have two radios. I reinstalled the Squeezebox firmware on my main radio so I could listen to Pandora but I still have the UE Smart Radio firmware on the other radio. I just tried playing Pandora on the second radio and got the error to hopefully provide logs. I did it at approximately 10:44 PM Pacific Standard Time. I tried loading three different Pandora stations each a few times.

Let me know if you need me to do anything else.

[mherger]

Pandora not working - Client restricteddue to licensing restrictions

> It is still happening on my radio with the UE firmware (10.0.1.r6964).
> The full message states "Unable to retrieve next track, press PLAY to
> try again. Client restricted due to licensing restrictions (are you not
> in the US?). However, when I press PLAY to try again, the same message
> appears.

That's odd... I did indeed see API errors in the log files. So I decided
to add better logging to get more information about the failure. But no
API is logged any more... did everybody give up using Pandora, or did it
start to work now?

[gilbreen]

Is this issue still ongoing on uesmartradio.com? Pandora confirmed that
they updated their system on August 9.

It is still happening on my radio with the UE firmware (10.0.1.r6964). The full message states "Unable to retrieve next track, press PLAY to try again. Client restricted due to licensing restrictions (are you not in the US?). However, when I press PLAY to try again, the same message appears.

[mherger]

Pandora not working - Client restricteddue to licensing restrictions

Is this issue still ongoing on uesmartradio.com? Pandora confirmed that
they updated their system on August 9.

[mherger]

Pandora not working - Client restricteddue to licensing restrictions

> firmware via SCP). But once I switched back to the UE firmware, Pandora
> stopped working again.

Thanks for the testing. I'll keep digging.

[gilbreen]

> Thanks for the prompt response. I really appreciate it and while I am
> glad it is a known issue, I am hopeful you are able to find a helpful
> contact at Pandora. If you need any help with testing, I am happy to
> assist.

Could you please test again? Pandora reported they had put us on the
allow list again.

I tried again and am getting the same message. Based on information in one of the previous posts, I switched back to the Squeezebox firmware temporarily and confirmed that Pandora was working as expected (I hadn't realized it was so easy to switch between the two firmware. Last time I did it ten years ago, one had to manually do it by uploading the firmware via SCP). But once I switched back to the UE firmware, Pandora stopped working again.