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    Moderating the forums

    Our Squeezebox community is growing rapidly, bringing new challenges and opportunities. As you may have noticed, we've recently started to moderate postings to the forums in response to the increasing number of threads that have violated one or more of the following guidelines:

    * Profanity: This post contains expletives or vulgar language. Please post in more friendly manner.
    * Personal attack: Insults or rude ad hominem arguments directed at another member are not permitted.
    * Troll / Flamebait: This post is worded in such a way as to evoke an emotional response, rather than to start a constructive dialogue.
    * Inappropriate subject: Please choose a non-inflammatory subject line which actually describes the subject matter of the thread.
    * Illegal content: This thread contains legally prohibited or copyrighted material.

    While we all adjust to having a moderated forum, there may be times when a thread is closed that you believe shouldn't have been. We will gladly listen to constructive feedback and will reopen the thread if warranted. We will also be "fine tuning" our moderation style, as we find the balance that allows us to have useful forums while doing the smallest amount of editing and/or closing of threads as possible. Please bear with us as we get better at this task. We hope that this will keep the overall dialog healthy and productive.

    Please note that we will not close or edit threads that criticize our products, as long as they do not violate the guidelines spelled out above.
    "well, she wasn't all of that, but she sure was some of that." -- BKlaas' college buddy

    #2
    While it may be viewed as unfortunate that it is required, unfortunately it is required..

    There is a saying that says: "if you treat people like children, they will behave like children". The reverse is also true: "if you behave childish, you should not complain being treated accordingly"

    I welcome the move for moderation.. for the majority of posters, this will have no significant impact. For those whose posts seem to change the open, friendly, and supported nature of the forum, I expect there to be a massive impact, and I guess they just will have to find their own way to deal with that

    Cheers

    Matt
    www.linkedin.com/in/mattkoop

    Comment


      #3
      I'm not against censorship in principal.

      However the threads in question dealt with legitimate complaints such as the pricing in Australia and a problem with the software.
      The language may have shown exasperation but nothing really seriously bad.

      Blocking those specific threads seems high-handed and vain.
      It does not serve the interest of the company nor of its customers.

      IMHO Mr Adams made an error in judgment, and could have been be a bit more patient and secure in his success, and a bit less sensitive to criticism.

      Comment


        #4
        Moderating the forums

        I, for one, did not mind the fact that these threads had criticisms, I
        just thought the way they were expressed was very rude and, in some
        cases, came across as trolling. In all cases the criticisms could
        have been expressed in a civil manner, IMO.

        On Feb 13, 2008 11:46 PM, y360
        <y360.34ralb1202968201 (AT) no-mx (DOT) forums.slimdevices.com> wrote:
        >
        > I'm not against censorship in principal.
        >
        > However the threads in question dealt with legitimate complaints such
        > as the pricing in Australia and a problem with the software.
        > The language may have shown exasperation but nothing really seriously
        > bad.
        >
        > Blocking those specific threads seems high-handed and vain.
        > It does not serve the interest of the company nor of its customers.
        >
        > IMHO Mr Adams made an error in judgment, and could have been be a bit
        > more patient and secure in his success, and a bit less sensitive to
        > criticism.
        >
        >
        > --
        > y360
        > ------------------------------------------------------------------------
        > y360's Profile: http://forums.slimdevices.com/member.php?userid=10150
        >
        > View this thread: http://forums.slimdevices.com/showthread.php?t=43454
        >
        >

        Comment


          #5
          I think you are confused about why these threads were closed. It is because we are no longer allowing profanity and personal insults. It has absolutely nothing to do with whether we agree with anyone's viewpoint.

          Comment


            #6
            In my own defence (as perpetrator of the Australian thread), I would concede that the choice of one particuar word in the title was ill-advised for a broad audience, but at least the title was clearer than some as to the content of the thread and I would contend that the post itself was civil if frustrated. Still, that thread eventually petered out of its own accord and did not need to be closed.

            While posts can be edited (too late for those on mailing lists of course), is there any way that thread initiators could edit thread titles?
            http://www.last.fm/user/smc2911/

            Comment


              #7
              Moderation is a good thing, at least as long as it doesn't result in closing every thread that criticize Logitech products. Sean has already stated that thread with criticism will not be closed if they follow the other rules. Moderation will make this forum feel like a better place to spend time on which also results in that more people get help and Logitech get more constructive feedback on their products (both positive and negative).

              If your thread gets closed, just go back and read the initial post in this thread, figure out why your thread was closed and start a new one where you try to express yourself in a more civil manner and provide a non-inflammatory subject on the new thread.
              Erland Lindmark (My homepage)
              Developer of many plugins/applets
              Starting with LMS 8.0 I no longer support my plugins/applets (see here for more information )

              Comment


                #8
                This is going to seriously reduce the amount of conversation in the Audiophile forum, is is that forum exempt?
                :-)

                MC
                Take care of your tongue. It is in a wet place and can easily slip.

                Lounge: Naim NDX with Touch as controller, Naim NAP 180, NAC 82, NAPSC, HiCap, Shahinian Arc speakers
                Kitchen/outside: Chromecast audio, Azatom iBigBoy 2 (500W)
                And... SB+, radios & tons of Chromecasts... all run from LMS and controlled via Material Skin on any nearby device and a couple of Touchs.

                Comment


                  #9
                  Originally posted by ModelCitizen View Post
                  This is going to seriously reduce the amount of conversation in the Audiophile forum, is is that forum exempt?
                  :-)

                  MC
                  Not unless you have a doctor's certificate.....
                  Alasdair

                  SBR -> Linn Majik -> Acoustic Energy Extreme 5 (garden) | SBR -> Cambridge Audio 640R -> Morduant Short (TV room) | SB3 -> AudioEngine 2 (bedroom-2) | SB3 -> AudioEngine 2 (kitchen) | SBR -> Musical Fidelity A1008 -> JR149 (office)| Squeezebox Radio (bedroom) | SB3 -> AudioEngine 2 (Bedroom -3) | Boom (bedroom-4) | Two Controllers

                  Last Fm http://www.last.fm/user/MuckleEck/

                  Comment


                    #10
                    Moderating the forums

                    JimC wrote:
                    > Our Squeezebox community is growing rapidly, bringing new challenges and
                    > opportunities. As you may have noticed, we've recently started to
                    > moderate postings to the forums in response to the increasing number of
                    > threads that have violated one or more of the following guidelines:
                    >


                    Sadly necessary. I wonder how this change will impact the people who
                    follow this forum as a mailing list (I've been subscribed since when
                    there wasn't even a forum). How can I tell that a thread is closed? What
                    happens if I reply to a message anyway? I already suffer the
                    'CheapNokia's' spam that I suppose is deleted on the forums.

                    Regards,
                    Peter

                    Comment


                      #11
                      I completely agree about the rejection of profanity.
                      My only hope is that you will not delete posts that contain criticisms of Logitech kit - I have seen it happen on Microsoft, Apple and Logitech forums - once this starts to happen people usually leave.

                      Regards,

                      Giacomo
                      SqbxSvr Running on MacMini Server

                      - 1 Transporter
                      - 1 Boom
                      - 1 Controller

                      http://www.last.fm/user/JackieBr/
                      http://www.last.fm/label/rarenoiserecords
                      http://www.rarenoiserecords.com

                      Support Mick Karn's family :
                      www.rarenoiserecords.com/mick-karn-benefit-page

                      RareNoiseRecords Jukebox :
                      www.rarenoiserecords.com/jukebox

                      Comment


                        #12
                        Originally posted by gbruzzo View Post
                        I completely agree about the rejection of profanity.
                        My only hope is that you will not delete posts that contain criticisms of Logitech kit - I have seen it happen on Microsoft, Apple and Logitech forums - once this starts to happen people usually leave.

                        Regards,

                        Giacomo
                        Totally agree.

                        But why canĀ“t offensive posts be deleted/moderated, rather than whole threads removed or locked? Sometimes it is uclear why action is being taken against a thread other than it being plain stupid and the boiler plate proposed is vague.

                        In the case of the Australia thread, if the thread was profane or insulting why not delete it? Why lock it?

                        Comment


                          #13
                          Originally posted by James_B View Post
                          Totally agree.

                          In the case of the Australia thread, if the thread was profane or insulting why not delete it? Why lock it?
                          I guess that locking it is a way to make a point whilst retaining some of the good information that might have nevertheless been posted.
                          SqbxSvr Running on MacMini Server

                          - 1 Transporter
                          - 1 Boom
                          - 1 Controller

                          http://www.last.fm/user/JackieBr/
                          http://www.last.fm/label/rarenoiserecords
                          http://www.rarenoiserecords.com

                          Support Mick Karn's family :
                          www.rarenoiserecords.com/mick-karn-benefit-page

                          RareNoiseRecords Jukebox :
                          www.rarenoiserecords.com/jukebox

                          Comment


                            #14
                            Originally posted by smc2911 View Post
                            I...
                            While posts can be edited (too late for those on mailing lists of course), is there any way that thread initiators could edit thread titles?
                            From Edit page, there's a button 'Go Advance'. That takes you to the extended edit screen where the subject line is exposed.

                            BTW, I agree that the 'Australian' thread thread should have been split into two legitimate threads and kept alive.

                            K
                            http://www.youtube.com/watch?v=7iAj2aPdQnk
                            http://www.youtube.com/watch?v=_wUP07DVq9E
                            http://youtube.com/watch?v=nlrpe8Ig5m8
                            http://youtube.com/watch?v=dC9tGlwPln8

                            Comment


                              #15
                              Originally posted by slimkid View Post
                              From Edit page, there's a button 'Go Advance'. That takes you to the extended edit screen where the subject line is exposed.
                              But note that this will change it on the thread view, it won't change the subject line on the forum view (the one which shows all the threads).

                              At least on the vBulletin forums I've seen!
                              Boom (PQP3 - late beta, PQP1 - early beta), Squeezebox Radio (PB1 - early beta)

                              Comment

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