Moderating the forums

Moderating the forums

I, for one, did not mind the fact that these threads had criticisms, I
just thought the way they were expressed was very rude and, in some
cases, came across as trolling. In all cases the criticisms could
have been expressed in a civil manner, IMO.

On Feb 13, 2008 11:46 PM, y360
<y360.34ralb1202968201 (AT) no-mx (DOT) forums.slimdevices.com> wrote:
>
> I'm not against censorship in principal.
>
> However the threads in question dealt with legitimate complaints such
> as the pricing in Australia and a problem with the software.
> The language may have shown exasperation but nothing really seriously
> bad.
>
> Blocking those specific threads seems high-handed and vain.
> It does not serve the interest of the company nor of its customers.
>
> IMHO Mr Adams made an error in judgment, and could have been be a bit
> more patient and secure in his success, and a bit less sensitive to
> criticism.
>
>
> --
> y360
> ------------------------------------------------------------------------
> y360's Profile: http://forums.slimdevices.com/member.php?userid=10150
>
> View this thread: http://forums.slimdevices.com/showthread.php?t=43454
>
>

[y360]

I'm not against censorship in principal.

However the threads in question dealt with legitimate complaints such as the pricing in Australia and a problem with the software.
The language may have shown exasperation but nothing really seriously bad.

Blocking those specific threads seems high-handed and vain.
It does not serve the interest of the company nor of its customers.

IMHO Mr Adams made an error in judgment, and could have been be a bit more patient and secure in his success, and a bit less sensitive to criticism.

[matthijskoopmans]

While it may be viewed as unfortunate that it is required, unfortunately it is required..

There is a saying that says: "if you treat people like children, they will behave like children". The reverse is also true: "if you behave childish, you should not complain being treated accordingly"

I welcome the move for moderation.. for the majority of posters, this will have no significant impact. For those whose posts seem to change the open, friendly, and supported nature of the forum, I expect there to be a massive impact, and I guess they just will have to find their own way to deal with that

Cheers

Matt

[JimC]

Our Squeezebox community is growing rapidly, bringing new challenges and opportunities. As you may have noticed, we've recently started to moderate postings to the forums in response to the increasing number of threads that have violated one or more of the following guidelines:

* Profanity: This post contains expletives or vulgar language. Please post in more friendly manner.
* Personal attack: Insults or rude ad hominem arguments directed at another member are not permitted.
* Troll / Flamebait: This post is worded in such a way as to evoke an emotional response, rather than to start a constructive dialogue.
* Inappropriate subject: Please choose a non-inflammatory subject line which actually describes the subject matter of the thread.
* Illegal content: This thread contains legally prohibited or copyrighted material.

While we all adjust to having a moderated forum, there may be times when a thread is closed that you believe shouldn't have been. We will gladly listen to constructive feedback and will reopen the thread if warranted. We will also be "fine tuning" our moderation style, as we find the balance that allows us to have useful forums while doing the smallest amount of editing and/or closing of threads as possible. Please bear with us as we get better at this task. We hope that this will keep the overall dialog healthy and productive.

Please note that we will not close or edit threads that criticize our products, as long as they do not violate the guidelines spelled out above.