Did The Boys At Slim Do A Bad Thing By Being So Customer Friendly?

[blah509]

I just got done reading a post by on the forum that had a link (http://www.advancedmp3players.co.uk/...iews_ id=1947)to some person who was upset that his email wasn't responded to.

Now I have been following this forum for some time and I generally don't come out of the shadows to vote yeah or neah on issues, but I think that this is a little uncalled for by this person.

Regardless of whether or not SD received or responded to the email is besides the point. This person, obviously gave it the "no college try" and bailed. If someone wants something to work correctly (which my squeezebox does) they need to work a little at it to get the results desired. The squeezebox is a phenominal little device.

I too when I first received it was frustrated by the setup (everything is wireless, including my storage) of the system. But with a little bit of work and alot of reading (of this forum!) I figured it out.

If you are the type that gives up after the first shot, then don't buy this product. Save the moderators and all of the good Squeezebox owners who help you time and effort.

If you want to be really satisfied by a "great" musical device then read this forum and the manual.....and ye shall receive..

Sorry for the rant...keep up the good work Slimdevices!

g

http://www.illmethinks.com

[MrC]

You can't please everyone.

[danco]

Did The Boys At Slim Do A Bad Thing By Being SoCustomer Friendly?

On 15/11/05 at 13:38 -0800, blah509 wrote
>Regardless of whether or not SD received or responded to the email is
>besides the point.


I don't think I would agree. But SD are usually good at replying, so
I would guess that they either have not had the time to reply, or
else have not received his email. Some ISPs are very aggressive in
their anti-spam policy, and block all users from some other ISPs
because one user has been sending spam. I wonder if this has happened.

>This person, obviously gave it the "no college try"
>and bailed. If someone wants something to work correctly (which my
>squeezebox does) they need to work a little at it to get the results
>desired.

This guy just says that, when he had not yet got the SB, "the
software refused to work". I wonder what he was trying to do.
--
Daniel Cohen

[kdf]

then, after a few days the user finally realises that an overzealous spam filter falsely bounced the support reponse into the spam bin. of course, feels silly and may go so far as to reply to support apologising for having missed the email initially, but it never occurs to post a retraction. with any completely open review system, it is always reader beware

[Jim]

Yeah but you're all forgetting now that the Squeezebox is not just for techies and geeks anymore. Was it not on here I saw someone the other day asking which was the best soundcard to plug his Squeezbox into when he got it? Clearly buying a product without even understanding exactly what it is or how it works, lucky if you get a Slim but with customers buying blind we can see how R**u survive.

And with everyone having hundreds of iTunes purchased "tunes" because they couldn't be arsed to go down the shops and buy a CD and rip it, and with today's want-now, must-have-now mentality is anyone suprised somone can't wait a few hours for support?

[trebejo]

Poor guy... he probably felt that his only interaction with the company was going to happen via the UPS truck, and he blew the obvious valve.

There was a time where we required an expert to stand in front of us, or sit next to us, or in some other way make eye contact before we got on the ride. Now we see a web ad, maybe even read an online review and click it on over.

The guy that bellyached is yelping against alienation, and the way that modern corpos abuse consumers. He just happened to yelp at some people that are certainly not rip-off artists but his instincts would all-too-often be right. Maybe he'll learn about online forums someday.

How does a company like slimd explain the length and slope of the learning curve without losing new customers? I'm sure there are answers to that question, but it's a tricky question...

[enduser]

Poor guy... he probably felt that his only interaction with the company was going to happen via the UPS truck, and he blew the obvious valve.

There was a time where we required an expert to stand in front of us, or sit next to us, or in some other way make eye contact before we got on the ride. Now we see a web ad, maybe even read an online review and click it on over.

The guy that bellyached is yelping against alienation, and the way that modern corpos abuse consumers. He just happened to yelp at some people that are certainly not rip-off artists but his instincts would all-too-often be right. Maybe he'll learn about online forums someday.

How does a company like slimd explain the length and slope of the learning curve without losing new customers? I'm sure there are answers to that question, but it's a tricky question...

Slim Devices could start, from the CEO down, by not lying to the customer. I had a very bad experience with many people at Slim Devices telling me flat out lies just so they could keep my money. So I would say that all is not roses at Slim Devices.
The company is very Apple-like (we will not do right by the customer unless you start a class action lawsuit against us) and seems to have basic integrity issues.

[radish]

Slim Devices could start, from the CEO down, by not lying to the customer. I had a very bad experience with many people at Slim Devices telling me flat out lies just so they could keep my money. So I would say that all is not roses at Slim Devices.
The company is very Apple-like (we will not do right by the customer unless you start a class action lawsuit against us) and seems to have basic integrity issues.

I'd love to see some evidence for that because, frankly, I don't believe you.

[pfarrell]

Don't feed the trolls

On Tue, 2005-12-06 at 05:44 -0800, radish wrote:
> enduser Wrote:
> > Slim Devices could start, from the CEO down, by not lying to the
> > customer. I had a very bad experience with many people at Slim Devices
>> [snip]
> I'd love to see some evidence for that because, frankly, I don't
> believe you.

Not me, I have no interest in flamewars. And this
sure looks like it has potential to be one.

Do not feed the trolls.


--
Pat Farrell

http://www.pfarrell.com

[enduser]

I'd love to see some evidence for that because, frankly, I don't believe you.

LOL! Evidence indeed. Even if someone posts evidence it doesn't open the mind of a someone who has already made up his mind.

[seanadams]

The company is very Apple-like (we will not do right by the customer unless you start a class action lawsuit against us) and seems to have basic integrity issues.

Indeed!

As a matter of fact, just the other day I called up Steve Jobs because Mail was crashing. He tweaked the source and emailed me a new binary while we were on the phone, but he told me all sorts of lies too about... uh... this that and the other. I am never doing business with that company and their Policy of Lies again!!!

Oh... except for the order I just placed on 11/28, inv # 1133170066-559

Hope the new SB3 is working out for you.

[radish]

LOL! Evidence indeed. Even if someone posts evidence it doesn't open the mind of a someone who has already made up his mind.

Actually I hadn't made up my mind, but I have now. Pat's right.

/ignore

[enduser]

Indeed!

As a matter of fact, just the other day I called up Steve Jobs because Mail was crashing. He tweaked the source and emailed me a new binary while we were on the phone, but he told me all sorts of lies too about... uh... this that and the other. I am never doing business with that company and their Policy of Lies again!!!

Oh... except for the order I just placed on 11/28, inv # 1133170066-559

Hope the new SB3 is working out for you.

LOL. Don't you have wireless and other bugs that need fixing? There's only 21 days left to make the SB3 work like you advertised it does... so I suggest you get to work. Before I send your little toy back to you with a PoL "false advertising" sticker on it ;-)

P.S. Anyone can piss a second chance down the drain. Even a petty little rat of a CEO.

[trebejo]

Indeed!

As a matter of fact, just the other day I called up Steve Jobs because Mail was crashing. He tweaked the source and emailed me a new binary while we were on the phone, but he told me all sorts of lies too about... uh... this that and the other. I am never doing business with that company and their Policy of Lies again!!!

Dammit, Adams, instead of pestering him about his version of mail (you coulda used pine after all) couldn't you get him to fix his iTunes so that it'd work properly with the squeezebox?

Priorities!

[Fifer]

Dammit, Adams, instead of pestering him about his version of mail (you coulda used pine after all) couldn't you get him to fix his iTunes so that it'd work properly with the squeezebox?

Perhaps he did and was just lying about the Mail binary ...