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Nick_G
2011-08-23, 10:26
I was just listening to a stream on my Squeezebox Touch a few minutes ago and it suddenly switched itself to standby, showing the clock display. When I woke it up I found that it couldn't connect to my Favourites, with the spinning cursor just going nowhere.

I unplugged it and left it for a few minutes, rebooted it and now most of the menu items like Favourites, Accuradio, Shoutcast etc do nothing. The clock has vanished from the display on standby too. This is all via MySB.

However, if I choose My Music and connect to my LAN all is well. Is this another MySB outage problem?

Thanks,
Nick

garym
2011-08-23, 14:00
I was just listening to a stream on my Squeezebox Touch a few minutes ago and it suddenly switched itself to standby, showing the clock display. When I woke it up I found that it couldn't connect to my Favourites, with the spinning cursor just going nowhere.

I unplugged it and left it for a few minutes, rebooted it and now most of the menu items like Favourites, Accuradio, Shoutcast etc do nothing. The clock has vanished from the display on standby too. This is all via MySB.

However, if I choose My Music and connect to my LAN all is well. Is this another MySB outage problem?

Thanks,
Nick

don't know, but I'd reboot my router....may have lost IP address

Nick_G
2011-08-25, 09:30
Thanks.

It actually seemed to sort itself out after I'd switched over to the LAN and then switch back to MySB.

But I've just come home to find that 'Favourites' has disappeared from the top-level menu again. Just unplugged it and hopefully it'll be back in the list when I reboot it...

Nick_G
2011-08-25, 09:49
Well I *think* that there's a problem with MySB as I was getting 'Bad Gateway' and 'Gateway Timeout' errors a few minutes ago when trying to access my Favourites which are on MySB.

The Squeezebox works when connected to the LAN and at present it can access the MySB Favourites via the LAN but it won't let me switch to MySB under the 'Networking' option in the Advanced Settings. So I'm a bit confused.

Anyone else in the UK having problems?

Mnyb
2011-08-25, 09:52
can you goto the homepage ? It's a giveaway if you can not go to mysqueezebox.com with the browser

Nick_G
2011-08-25, 14:23
can you goto the homepage ? It's a giveaway if you can not go to mysqueezebox.com with the browser

Well it sorted itself out again after a second reboot. I'm not liking the frequency of this erratic behaviour though. It may be an unfortunate coincidence but it seems to have increased in frequency since the overhaul to SBS 7.6...

Nick_G
2011-08-27, 01:12
Here we go again... 'Gsteway Time Out' when I try to access my Favourites on MysB.

I'm getting fed up with this.

bpa
2011-08-27, 01:17
Working OK here in Ireland connecting EU West using SB3. It was a bit slow to connect at first.

Are using Touch/Radio or older player ?

Nick_G
2011-08-27, 01:20
Working OK here in Ireland connecting EU West using SB3. It was a bit slow to connect at first.

Are using Touch/Radio or older player ?

I'm using a Touch.

What's even more infuriating is I can access my MySB Favourites page on the Mac, but the Touch refuses to connect. As a result most of the menu items don't work.

I still wonder if it's connected with SBS 7.6 as I never used to get problems this frequently or this bad.

Nick_G
2011-08-27, 01:37
OK, it's resolved itself now after leaving the Touch unplugged for a few minutes and rebooting.

Initially when the menu started playing up on the Touch I couldn't connect using the Mac. However, it seemed to be a fleeting glitch, and, although it worked fine on the computer, for several minutes the Touch refused to connect to MySB, and as I mentioned, it seemed to need to be unplugged for a few minutes before it worked properly.

How long until the next time though? This seems to be happening once every day or 2 days at present.

Nick_G
2011-08-28, 08:10
Once again - I wake up the Touch to find it at the top-level menu instead of the stream I was last listening to, and see that the Favourites option has disappeared from the menu. Odd, because I have no problems accessing it on the Mac.

I've just unplugged it. I can't be bothered to fiddle around with it. Totally fed up with these glitches and am thinking that my next streaming device will not be made by Logitech.

Nick_G
2011-08-28, 09:39
Well I unplugged it for about half an hour and rebooted, and everything seemed fine.

However, an hour later, I'm back to square one with the Favourites gone from the menu and most items unusable. What the hell is going on?!

garym
2011-08-28, 09:49
Don't recall your setup, but could you connect it to your Router via ethernet (just temporarily as a test). You'll have to change the setup from WIFI to ethernet when you do that, it is not automatic from just plugging in the cable). This will test whether the issue is your player, mysb.com, or your WIFI connection (and possible interference with the WIFI). If it turns out that WIFI is the issue, then there are steps to take to improve that (or simply move to ethernet, powerline ethernet, cableTV ethernet, etc.).

Nick_G
2011-08-28, 10:24
Don't recall your setup, but could you connect it to your Router via ethernet (just temporarily as a test). You'll have to change the setup from WIFI to ethernet when you do that, it is not automatic from just plugging in the cable). This will test whether the issue is your player, mysb.com, or your WIFI connection (and possible interference with the WIFI). If it turns out that WIFI is the issue, then there are steps to take to improve that (or simply move to ethernet, powerline ethernet, cableTV ethernet, etc.).

Thanks Gary.

The Touch is hooked up to the hi-fi in the living room, with the router in the study at the opposite end of the house.

After another spell unplugged it's working fine at the moment. Even if I did have it connected to the router via ethernet there's no telling how long I'd have to wait until the problem starts again; it could be an hour, a day or a week, although today seems to have been the worst so far. So I'm reluctant to try this at the moment.

I suppose I could just unplug it every time I'm not using it. I'd bet money on that curing the problem, but it's not really as convenient. It shouldn't start losing the connection to MySB just because I leave it on standby.

What's so infuriating about this is when it's working it's absolutely superb. It actually displays the radio tower icon or station art reliably now; the latter was always a bit hit & miss, and the former didn't work at all after upgrading to 7.6 and up to about 10 days ago.

I do still wonder if it's connected with the bugs in SBS 7.6.

NikolajC
2011-08-28, 11:26
Related or not I just got back home finding 2 Booms and 1 SB3 stuck at "cannot connect screen" and had to be powercycled. No response to button presses or remote. Receiver was fine though. This is getting worse by the minute I'm afraid.

garym
2011-08-28, 12:11
I do still wonder if it's connected with the bugs in SBS 7.6.

Could be but I'd put my money on something in your local setup that is hurting the signal. (otherwise there'd be a LOT more complaints...many people have 7.6.1 working very well).

What WIFI signal strength does the player report? Also, use something like NetStumbler or Vistumbler to check for local Wifi NETWORKS and make sure you're on a different channel (far away as possible). I had similar problems to yours on an older SB3 when I had intermitant WIFI problems. If this is the case, you might want to consider powerplugs to bring ethernet from the router to your SB Player.

simonjedrake
2011-08-28, 13:37
Could be but I'd put my money on something in your local setup that is hurting the signal. (otherwise there'd be a LOT more complaints...many people have 7.6.1 working very well).

What WIFI signal strength does the player report? Also, use something like NetStumbler or Vistumbler to check for local Wifi NETWORKS and make sure you're on a different channel (far away as possible). I had similar problems to yours on an older SB3 when I had intermitant WIFI problems. If this is the case, you might want to consider powerplugs to bring ethernet from the router to your SB Player.

Nick.
All my prevoius SB issues in the early days were all related to local wifi issues, as soon as I changed to using "powerplugs" on those SB devices in low signal parts of my house all the connectivity issues went away - and for many years I have have had a rock solid connectivity setup.

Nick_G
2011-08-29, 01:45
Nick.
All my prevoius SB issues in the early days were all related to local wifi issues, as soon as I changed to using "powerplugs" on those SB devices in low signal parts of my house all the connectivity issues went away - and for many years I have have had a rock solid connectivity setup.

OK thanks for the advice. I just checked the Wi-Fi signal strength just now and it was showing between 83-90% which seems pretty good to me. Next time it loses the network I'll have another look.

Regards,
Nick

Nick_G
2011-08-29, 02:19
Actually thinking about this, I seem to recall that when this problem occurs the Touch will often work OK when I switch to the Mac LAN, although sometimes it still refused to connect to MySB Favourites. But I think I could still access Favourites stored on the LAN. So I'm not sure it's as simple as Wi-Fi issues as it uses the wireless router to connect to the internet.

I'll test the Wi-Fi signal and also the LAN next time it happens though.

Regards,
Nick

garym
2011-08-29, 04:04
OK thanks for the advice. I just checked the Wi-Fi signal strength just now and it was showing between 83-90% which seems pretty good to me. Next time it loses the network I'll have another look.

Regards,
Nick

did you also use some program like netstumbler (or equivalent for Mac) to see what other local WIFI networks you see and what channels they are on? Even with a strong signal, if you're on the same channel with another strong signal you can have problems. Heck, some around here solved their problem when they discovered a near neighbor using a baby monitor. Mirowaves can be a problem. I know I kept loosing my WIFI connection just because of picking up my 2.4gh wireless phone. DECT 6.0 phones solved that problem.

Also, make sure that broadcasting SSID is turned to ON (off is not any security anyhow, it just causes problems).

Nick_G
2011-08-29, 09:27
OK - just woke up the Touch after being on standby for several hours. Back at the top-level menu again with 'Favourites' missing. Checked wireless signal - showed 68% which then jumped to 80%. I can access streams using Tunein, but not MysB Favourites. Also, it had lost the name of the Touch and reverted to 'nil', which seems to happen every time this glitch shows up. This is all with the Mac asleep so I'm not using the LAN. I've unplugged the Touch again and will plug it in & boot it up shortly. I'm betting it'll be back to normal again.

So, surely if this was a wireless issue then I wouldn't be able to access streams at all? I don't think it's as simple as some seem to think.

Regards,
Nick

Nick_G
2011-08-29, 09:32
Further to my last post it sounds very similar to the problem being posted on the official Logitech forum in this thread:

http://forums.logitech.com/t5/MySqueezebox-com-Squeezebox/Mysqueezebox-com-as-reliable-as-a-dodgy-used-car-dealer/td-p/676664

castalla
2011-08-29, 10:04
As far as I can tell, it's an interaction between the msb.com route and the latest firmware ... I never saw these issues with earlier firmware.

Nick_G
2011-08-29, 10:48
Thanks castalla. Your problem sounds very similar to mine, especially the Touch reverting to 'nil'. I also don't think it's as simple as wireless problems. If so, when nothing works via MySB, then why does the Touch work when I connect to my LAN?

And, quelle surprise, everything back to normal after a reboot. I'm going to see what happens when I unplug the Touch when not in use. My guess is that it will reduce the chances of this happening again. It seems to encourage the problem if left on standby for long periods. A bit of a pain, but it's less of a pain than losing my Favourites or MysB!

Regards,
Nick

castalla
2011-08-29, 11:07
Well, as Logitech Support Specialists suggest you could always 'phone tech support and explain your problem! May as well tie up even more telecomms lines going round in ever-decreasing circles ....

Nick_G
2011-08-29, 11:23
Well, as Logitech Support Specialists suggest you could always 'phone tech support and explain your problem! May as well tie up even more telecomms lines going round in ever-decreasing circles ....

Oh dear...

Left it playing a little earlier and just seen that it had gone to Standby mode. Favourites is in the menu, but when selected: 'We could not connect to MySqueezebox.com'. Seemed unresponsive even after switching to my LAN. A quick reboot and it's working fine via my LAN but it cannot access MySB. Wireless strength showing 78%.

Put computer to sleep. Tried to connect to the iMac; of course it couldn't. So I went to Networking and told it to connect to MySB, which it promptly did, and is now working fine again! And all this time MySB Favourites was accessible via the web interface.

Very strange, and, like I said before, I don't think this is a wireless issue.

Regards,
Nick

castalla
2011-08-29, 11:24
Neither do I ....

Nick_G
2011-08-30, 09:43
I've come back from work after leaving the Touch unplugged all day, switched it on and found it very slow at connecting. In fact the second time I tried to connect via MySB I just got the spinning cursor. Third time I get 'Bad Gateway' and sure enough, on the Mac when I try to refresh MySB Favourites I get a '504 Gateway Time-out' error.

There's definitely something up with the Logitech servers I think...

Nick_G
2011-08-30, 09:46
OK - now I can connect on the Mac - time to try on the Touch...

...'We could not connect to MySqueezebox.com'!

This really needs to be sorted out.

Update: If I go via SBS on the Mac I can access MySB Favourites this way. Went to 'Switch to MySB' on the 'Networking option' and lo and behold - I can use the Touch via MySB again!

Nick_G
2011-08-30, 09:57
Nope - it's lost the connection to MySB again, on the Touch and the Mac....

It's like a constant battle of wills between myself and this damn Squeezebox.

garym
2011-08-30, 10:12
Nope - it's lost the connection to MySB again, on the Touch and the Mac....

It's like a constant battle of wills between myself and this damn Squeezebox.

Given the intermittent problems, I still think you have a network issue. Have you tried to give the TOUCH a static (fixed) IP address (not a reserved DHCP address).

1. Temporarily turn off your DHCP server in router. (may need to then reboot router)
2. unplug then replug TOUCH. It will try to find an IP address then fail.
3. Then Touch should offer up on its menu the option to manually enter IP address. Use something like the following:

IP Address: 192.168.1.25 (I use the 25 as it is below the range of .100 where the DHCP server starts assigning addresses)
GATEWAY 255.255.255.0
DNS: 192.168.1.1 (this is my router's address).

4. turn DHCP back to ON in router.

Once done, your TOUCH will have a fixed IP address. May not help, but can't hurt. All my SB players (and my controllers) are fixed IP addresses. Actually, everything in my house that doesn't leave the house I've set up with fixed. So only laptops and iphones/ipads are DHCP IP addresses.

Nick_G
2011-08-30, 11:41
Given the intermittent problems, I still think you have a network issue. Have you tried to give the TOUCH a static (fixed) IP address (not a reserved DHCP address).

1. Temporarily turn off your DHCP server in router. (may need to then reboot router)
2. unplug then replug TOUCH. It will try to find an IP address then fail.
3. Then Touch should offer up on its menu the option to manually enter IP address. Use something like the following:

IP Address: 192.168.1.25 (I use the 25 as it is below the range of .100 where the DHCP server starts assigning addresses)
GATEWAY 255.255.255.0
DNS: 192.168.1.1 (this is my router's address).

4. turn DHCP back to ON in router.


Once done, your TOUCH will have a fixed IP address. May not help, but can't hurt. All my SB players (and my controllers) are fixed IP addresses. Actually, everything in my house that doesn't leave the house I've set up with fixed. So only laptops and iphones/ipads are DHCP IP addresses.

Thanks Gary.

Are you saying that if the last number in the IP address is less than 100 then it is fixed? If so then mine is fixed. I have the same IP address appearing in the Squeezebox Server Status page as I do in the Networking pane in System Preferences on the Mac, and as far as I know it doesn't change.

Regards,
Nick

garym
2011-08-30, 11:45
Thanks Gary.

Are you saying that if the last number in the IP address is less than 100 then it is fixed? If so then mine is fixed. I have the same IP address appearing in the Squeezebox Server Status page as I do in the Networking pane in System Preferences on the Mac, and as far as I know it doesn't change.

Regards,
Nick

I'm not on a mac, so not sure, but I'm thinking the SbS status page is showing the IP address of the computer running SbS (your MAC). This is different from the IP address of the SB Touch itself.

most routers I know of have an address of something like 192.168.1.1 or 192.168.0.1. Then most are set to assign DHCP addresses of something like 192.168.1.100 to 192.168.1.254. So to set a fixed IP address it should be outside the DHCP range. Above .1 (which is the router) and below .100 or above .254.

What sort of router do you have. Do you know how to access it from your web browser? Could be something like this address in your webbrowers:

http://192.168.1.1/

alfista
2011-08-30, 11:50
Given the intermittent problems, I still think you have a network issue. Have you tried to give the TOUCH a static (fixed) IP address (not a reserved DHCP address).
Then again, you haven't been treated to the european MSB experience. It's the definition of intermittent. From a computer on ethernet I can sometimes access the web page, my SB3 is freqently disconnected for longer or shorter periods, if I use the diagnostic feature of SBS it reports communication failure with MSB (currently only on port 9000).
It's just the way the server available to us over here works, it can be rock solid for a long time and then without warning (and most notably without any explanation from Logitech) it starts going up and down like a yoyo for months on end. Often it's only one protocol at a time that's unreliable, thus only one class of equipment is affected (slim or fat clients). And as you could see in the thread on the official forum, Logitech isn't likely to open a support ticket on this issue.

Oh BTW, it's my estimation that messing about with fixed IP addresses has caused more problems for SB users in total than it has solved. Unless you know very well why you absolutely need fixed IP, stay with dynamic.
I may be wrong, but either way, it won't help one bit with MSB in europe when it's having a bad month or three.

Nick_G
2011-08-30, 11:52
I'm not on a mac, so not sure, but I'm thinking the SbS status page is showing the IP address of the computer running SbS (your MAC). This is different from the IP address of the SB Touch itself.

most routers I know of have an address of something like 192.168.1.1 or 192.168.0.1. Then most are set to assign DHCP addresses of something like 192.168.1.100 to 192.168.1.254. So to set a fixed IP address it should be outside the DHCP range. Above .1 (which is the router) and below .100 or above .254.

What sort of router do you have. Do you know how to access it from your web browser? Could be something like this address in your webbrowers:

http://192.168.1.1/

The router is an Orange Livebox. My IP address fits those criteria that you mention above: above .1, and below .100, and therefore outside the DHCP range. So I'm concluding that I already do have a fixed IP address.

And yes, that url above does access my router.

Regards,
Nick

garym
2011-08-30, 11:53
Then again, you haven't been treated to the european MSB experience. It's the definition of intermittent. From a computer on ethernet I can sometimes access the web page, my SB3 is freqently disconnected for longer or shorter periods, if I use the diagnostic feature of SBS it reports communication failure with MSB (currently only on port 9000).
It's just the way the server available to us over here works, it can be rock solid for a long time and then without warning (and most notably without any explanation from Logitech) it starts going up and down like a yoyo for months on end. Often it's only one protocol at a time that's unreliable, thus only one class of equipment is affected (slim or fat clients). And as you could see in the thread on the official forum, Logitech isn't likely to open a support ticket on this issue.

Oh BTW, it's my estimation that messing about with fixed IP addresses has caused more problems for SB users in total than it has solved. Unless you know very well why you absolutely need fixed IP, stay with dynamic.
I may be wrong, but either way, it won't help one bit with MSB in europe when it's having a bad month or three.

agree that I'm ignorant of dealing with non-US mysb.com servers and they do seem to cause lots of problems. Seems odd that the US servers are more stable given that Logitech is a Swiss company!

garym
2011-08-30, 12:02
The router is an Orange Livebox. My IP address fits those criteria that you mention above: above .1, and below .100, and therefore outside the DHCP range. So I'm concluding that I already do have a fixed IP address.

And yes, that url above does access my router.

Regards,
Nick

hmmm, odd that the touch would have a fixed IP without you having given it one. It wouldn't have been automatic. But in any case, a quick search of the forum led me to lots of posts that complain about issues with using the Orange Livebox. And the IP address is not likely your main issue in any case. It may very well be that you're suffering from the European mysb.com server issue that several people are talking about and the problem is not on your end at all.

Mnyb
2011-08-30, 12:07
Sometimes it can even be country specific or isp specific ?

A lot of people have trouble tonigth, but the website is still up from where I'm at

I can use shoutcast via mysb.com with SqueezePad in a hotell room with thier shodddy wifi rigth now ?

Nick_G
2011-08-30, 12:21
hmmm, odd that the touch would have a fixed IP without you having given it one. It wouldn't have been automatic. But in any case, a quick search of the forum led me to lots of posts that complain about issues with using the Orange Livebox. And the IP address is not likely your main issue in any case. It may very well be that you're suffering from the European mysb.com server issue that several people are talking about and the problem is not on your end at all.

That is what I was thinking Gary.

The most reliable way of getting a consistent experience on the Touch at present is by using my local SBS, but that means having the computer awake, and also 99.95% of my Favourites are stored on MySB (about 280).

I just wish Logitech would acknowledge that there appears to be a major problem; whether it's with their servers, or the interaction of the latest firmware with their servers (as castalla suggested) or a combination of both, it would be good to know that the problem is being looked into.

Otherwise, as I mentioned before, I will seriously consider buying my next network music device from another company.

Regards,
Nick

PS so far for the last hour or so the Touch is behaving itself.

Nick_G
2011-08-30, 12:26
And would you believe it - just after my PS note above, the Touch has gone to standby and lost MySB again.

I had to reboot the Touch as it had become somewhat unresponsive. After a reboot as usual it's fine via SBS but can't find MySB even though I can access it via the web.

garym
2011-08-30, 12:29
That is what I was thinking Gary.

The most reliable way of getting a consistent experience on the Touch at present is by using my local SBS, but that means having the computer awake, and also 99.95% of my Favourites are stored on MySB (about 280).

I just wish Logitech would acknowledge that there appears to be a major problem; whether it's with their servers, or the interaction of the latest firmware with their servers (as castalla suggested) or a combination of both, it would be good to know that the problem is being looked into.

Otherwise, as I mentioned before, I will seriously consider buying my next network music device from another company.

Regards,
Nick

PS so far for the last hour or so the Touch is behaving itself.

Agree Nick (and just posted that sentiment in the "squeebox Radio Down again" thread. And yes, use of SbS 24/7 solves LOTS of problems I think. One thing to consider re: favorites. On the bottom of the favorites list on mysb.com, you can save the list to an opml file. I've done that in the past, and then imported that into SbS. Bingo, all my favorites now in SbS as well.

Even better, I've set up my favorites using folders and subfolders within SbS, then saved the opml file from there. Then I've "hosted" this favorites.opml file on a bit of free webspace I have with my internet provider. I create a FAVORITE on mysb.com with the URL of the hosted file, name it "Gary's SbS Favorites", then it shows up as a favorite on mysb.com and when I select it, I have all the favorites, including folder structure. I don't really use mysb.com much, if any, but if I do (and when I did), all my organized favorites from SbS were there.

p.s. I had no clue I had any webspace for hosting from my internet provider until I started poking about.

castalla
2011-08-30, 12:34
Given this seems a Europe issue - would this work .... do a factory reset (painful, I know) then in the setup choose the US servers. I guess because we are in EU we just choose Europe.

Anybody tried that - what happens?

Nick_G
2011-08-30, 12:35
And then even the Mac stopped accessing MySB Favourites for a minute or so. Definitely still very flaky.

Mnyb
2011-08-30, 12:37
"
The most reliable way of getting a consistent experience on the Touch at present is by using my local SBS, but that means having the computer awake, and also 99.95% of my Favourites are stored on MySB "


If you have mysqueezebox.com integration on and your login set in your local server ( mysqueezebox.com tab ).
look in yor favorites it should have an " on mysqueezebox.com" entry ,here you can acess these favorites.
For reasons unknown to me mysb.com can be a resoanable stable background service for the local server at the same time it's knackered on direct contact ?

Still, server load, if enough users disconects, the server may recover , to die again when enough users are back online ?

garym
2011-08-30, 12:37
And then even the Mac stopped accessing MySB Favourites for a minute or so. Definitely still very flaky.

hate to say it, but a vortexbox appliance (or equivalent headless unit stuck in a back closet somewhere) is a very nice investment. On 24/7. About $20 electric cost to run per year 24/7, and very stable unit for running SbS (and serving up video, being a network storage unit, etc.). And vortexbox ISO can be installed on just about any old PC, doesn't have to be that powerful if it is only doing this duty....

garym
2011-08-30, 12:40
For reasons unknown to me mysb.com can be a resoanable stable background service for the local server at the same time it's knackered on direct contact ?

Yes, very good point. The only time I remember mysb.com being down in the states for me (maybe a couple of decembers ago), I switched to SbS and everything worked fine (even the services that needed the mysb.com backend to work). So using mysb.com directly and having SbS, logged in to mysb.com in the background, are definitely two different things.

castalla
2011-08-30, 12:42
Well, I've got triple redundancy then - two win7 servers, and one linux arm tablet.

Still, I just hate it when there's a significant feature which just doesn't work!

Nick_G
2011-08-30, 12:43
"
The most reliable way of getting a consistent experience on the Touch at present is by using my local SBS, but that means having the computer awake, and also 99.95% of my Favourites are stored on MySB "


If you have mysqueezebox.com integration on and your login set in your local server ( mysqueezebox.com tab ).
look in yor favorites it should have an " on mysqueezebox.com" entry ,here you can acess these favorites.
For reasons unknown to me mysb.com can be a resoanable stable background service for the local server at the same time it's knackered on direct contact ?

Still, server load, if enough users disconects, the server may recover , to die again when enough users are back online ?

Thanks, yes I can access the MySB Favourites using this method but I prefer going through MySB if I can as I can use the Touch independently of the computer that way.

At the moment if I try to switch to MySB on the Touch then nothing happens, which suggests that the Touch can't see it.

Regards,
Nick

Nick_G
2011-08-30, 12:45
Yes, very good point. The only time I remember mysb.com being down in the states for me (maybe a couple of decembers ago), I switched to SbS and everything worked fine (even the services that needed the mysb.com backend to work). So using mysb.com directly and having SbS, logged in to mysb.com in the background, are definitely two different things.

Exactly - I can access it via SBS on the Touch but if I try to go direct it doesn't want to know.

Why is this?

garym
2011-08-30, 12:46
Exactly - I can access it via SBS on the Touch but if I try to go direct it doesn't want to know.

Why is this?

I wish I knew...

aubuti
2011-08-30, 12:49
Well, I've got triple redundancy then - two win7 servers, and one linux arm tablet.
Then why are you ever connecting directly to mysb.com? In another post (http://forums.slimdevices.com/showthread.php?p=653985#post653985) you said something about doing it for the non-geek members of the family, but it seems to me the best favor you could do them (and yourself during mysb.com outages like this) is to leave a local server running, saving where you can by using power management. The non-geeks will never know the difference, except that the apparent problems will drop dramatically because your local server is more reliable than mysb.com.

garym
2011-08-30, 12:50
then why are you ever connecting directly to mysb.com? In another post (http://forums.slimdevices.com/showthread.php?p=653985#post653985) you said something about doing it for the non-geek members of the family, but it seems to me the best favor you could do them (and yourself during mysb.com outages like this) is to leave a local server running, saving where you can by using power management. The non-geeks will never know the difference, except that the apparent problems will drop dramatically because your local server is more reliable than mysb.com.

+1 +1 +1

alfista
2011-08-30, 12:51
And yes, use of SbS 24/7 solves LOTS of problems I think.
Undoubtedly, it's however not reasonable to expect those who only use their systems for listening to online content (web radio, Spotify et al) to install and maintain SBS. And since SBS relies on MSB to provide access to some of the online music services you may still experience outages if MSB goes down, although it does seem to be less frequent. The long and short of it is, unless you're only listening to your own library you pretty much have to depend on MSB being available, if it's flaky then all bets are off regardless of what equipment you're able to set up yourself.

castalla
2011-08-30, 12:55
Then why are you ever connecting directly to mysb.com?

... err, like Everest, because it is there!

garym
2011-08-30, 12:57
... err, like Everest, because it is there!

So you can beat your head against the wall, trying to bust open a hole to get outside or you can go through the open door nearby. But you keep trying the "wall" approach because "it must be possible"..... Oh well, everyone needs their hobbies. ;-)

Nick_G
2011-08-30, 13:00
So you can beat your head against the wall, trying to bust open a hole to get outside or you can go through the open door nearby. But you keep trying the "wall" approach because "it must be possible"..... Oh well, everyone needs their hobbies. ;-)

...and because it's the most convenient solution for people like me who use it to listen to streaming services. It should be a given that you can connect to a remote server directly; it's a feature of all internet streaming devices. Otherwise, why have it in the first place?

Regards,
Nick

castalla
2011-08-30, 13:02
Well, this evening's TV schedule is utter tat ... gotta fill in the abyss somehow!

If the greedy part-time capitalists hadn't scooped all the 99$ HP Touchpads (and reselling for 250) then I could have been wrangling with their operating system! Grrrrr.

garym
2011-08-30, 13:22
...and because it's the most convenient solution for people like me who use it to listen to streaming services. It should be a given that you can connect to MySB directly, otherwise, why have it in the first place?

Regards,
Nick

I don't disagree with you. My comment was to the other poster who seems to have servers running anyhow but wants to connect to mysb.com "because its there". And I even understand his point. I like my stuff to work, even the options I never use I want to work. ;-)

p.s. For those of you who are thinking right now, I'd like a SONOS that simply worked, you should at least hang out at their forums for a few weeks first. They have about the same number of complaints as SB. Some differing issues, but all is not rosy there either. Frankly, networked streaming devices are not yet at the "toaster" level (plug it in and it works).

castalla
2011-08-30, 13:29
the "toaster" level (plug it in and it works).

...now, don't get me started on Toasters!

garym
2011-08-30, 13:30
...now, don't get me started on Toasters!

Actually, toaster is probably a bad example. My wife tells me that she can't replace our old toaster because all of the new ones she buys "just don't work right" ;-)

castalla
2011-08-30, 13:34
Never understood what was wrong with the old coal fire and a toasting fork (plus burnt fingers).

All these new-fangled gadgets, eh?

alirenn
2011-08-30, 23:59
...and because it's the most convenient solution for people like me who use it to listen to streaming services. It should be a given that you can connect to a remote server directly; it's a feature of all internet streaming devices. Otherwise, why have it in the first place?

Regards,
Nick

I bought the box to listen to streaming sevices as well and I am not really happy with it, since the SBserver is not working reliable. Serveral hours a day (e.g. yesterday) I cannot listen to the radio because it is messed up. And I did not buy the box to study information technology but to use it as an radio etc.
Guess I would not buy it again...