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View Full Version : Let's get it fixed



pski
2011-08-06, 16:21
HOW?

Quite some time ago, I suggested that a button somewhere that reported your complete configuration <with your consent> was a good idea.

If this were true now, a "vote" button that said "x.xx works, x.xx doesn't work, x.xx is not yet installed" along with the above suggestion would allow a wonderful trouble analysis.

Of course this won't solve my unemployment problem and most of Logitech would not know how to interpret the results.

Rant, Eh?

Paul

erland
2011-08-06, 21:54
Isn't this what we tried to do in the following threads:
The 7.6.0 is fine for me thread: http://forums.slimdevices.com/showthread.php?t=89393
The 7.6.x lingering issues thread: http://forums.slimdevices.com/showthread.php?t=89395

I'm guessing you have also seen the different lists of known problems and fixed bugs on the troubleshooting page on the wiki ?
http://wiki.slimdevices.com/index.php/Troubleshooting76

As a start, I think everyone with a problem should at least ensure that their problem exists as a 7.6.0 bug, either by:
- registering it yourself (see above troubleshooting page for more information)
or
- registering a support case at http://www.logitech.com/support, describe your problem and ask Logitech support staff to help you solve it or make sure there is a bug report for it.

I know this sounds bad but realistically I think Logitech will only focus on fixing bugs which have been registered as bug reports in the 7.6.1 release, so if people have problem which isn't registered as bug reports they will probably not be fixed in 7.6.1.

Or were you thinking about something more automatic ?
I actually thought about doing a plugin that packaged all relevant logs and configuration files into a zip and made it easy to attach with bug reports a few years back but I decided to not do it at that time.