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View Full Version : 30 day Rhapsody offer is only 14 days



pski
2010-05-03, 21:06
I signed-up for the free 30 day subscription via "My Apps."

It turns out they billed me after 14 days. It was all my fault.

Get with it Logitech!

Pski

pski
2010-05-06, 22:26
Additionally:

After woe on the phone, they said everything was fixed.

It wasn't. Rhp said I had until 5/31 on the original call.

Rhp's app said I had until 5/17.

Rhp's staff were rude and said they didn't know when the difference would be fixed. (Original call vs Rhp's malarky.)

Rhp's (we don't really know) staff refused to identify themselves and insisted on explanation after every (refused) escalation.

Run away faster.

P

SaraBee
2010-05-07, 12:48
What a nightmare. Don't you hate wasting your time on stuff like this? It's like... you have it listed... know your policies that you have offered. I feel like a lot of my life is drained from these kinds of calls and stuff.
--
Commercial Playground Equipment (http://www.aaastateofplay.com/)

maggior
2010-05-07, 13:12
And getting mad with them doesn't help either - it makes them care even less. It's like talking to a brick wall. Health insurance companies are the best for this.

iPhone
2010-05-07, 13:18
I signed-up for the free 30 day subscription via "My Apps."

It turns out they billed me after 14 days. It was all my fault.

Get with it Logitech!

Pski

Its not a free 30 day trail if you have to give them billing information so they can bill you whenever they want. I never do any so called "Free" evaluation if they need a credit card or billing information. Sure they can have my email address so they can contact me when my free trail is over. They are of course going to cut my service off after 30 days if I don't sign up. But they are never getting my card number until I actually sign up for paid service.

This is in no way Logitech's fault. It is Rhapsody's fault and secondary the fault of anybody giving a company a credit card number so they could be billed at will by Rhapsody in the first place.

If the company wants me to try it for "Free" then it should be just that, FREE (no credit card required). The oldest trick in the book is a "Free" 30 day sample of something, just pay for shipping IE give us your credit card number.

maggior
2010-05-07, 13:35
Its not a free 30 day trail if you have to give them billing information so they can bill you whenever they want. I never do any so called "Free" evaluation if they need a credit card or billing information.

I'm with ya on that. I firmly believe they do that to gain revenue from people that forget or can't be bothered to cancel their subscription. Then there are those that make it nearly impossible or inconvenient to cancel. Yet, it always seems SUPER convenient to sign up for the "trial". My favorite is when you can sign up online, yet have to call a number during regular business hours to cancel. The cable company was notorious for this.