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View Full Version : connectivity issues with 7.5, possible solution



sharpnine
2010-04-15, 22:27
I am not sure where to post this, as there are quite a few threads about connectivity problems for internet radio playback, in several different forums. I had problems with Pandora and other internet services (slacker, live365) immediately after upgrading to 7.5. I first worked on the ALAC crashes, and we got that working now (fixed in the newest 7.5.1 updates). Next is to try to figure out why Pandora wouldn't play more than one or two songs without halting playback. It is as if someone just pressed Stop.

I found this started happening after upgrading to 7.5, which immediately required my SB3 to have a firmware update. When I went back to 7.4.2, the other problem (apple lossless crashes) went away, but the Pandora/radio problem continued. I have noticed that my firmware did not update when going back (I am not sure if it should have, but I think I read in another thread that it should have). This leads me to believe the new SB3 firmware is the source of the problem. It was the only thing that remained after uninstalling 7.5 and reverting to 7.4.2.

Also note that I had exactly the same problem both connected to mysqueezebox.com, and connected to SBS locally, so I do not think it is specific to either of those.

I believe I have solved the problem (I am now running 7.5.1) in my case by increasing the buffering and network timeout values. In SBS, the settings page, you go into Advanced > Network. I doubled the Radio Station Buffer Seconds from 3 to 6, and doubled the Radio Timeout seconds from 5 to 10. Since then I was able to play Pandora all day today without loss of connectivity.

In mysqueezebox.com, you can go to My Players > Network, and set the Radio Station Buffer Seconds to 6, in the same way. (I don't see a timeout setting there).

At this point I am guessing that something about the new firmware has introduced some occasional glitches that can interrupt playback, and that the longer timeout and buffer settings alleviate the problem. If you try it and it doesn't work you could try even larger values, or if it works you may be able to reduce them somewhat. However I don't notice any negative to the change in settings (I would expect a few extra seconds to start the radio streaming).

I hope this helps some of you.

alfista
2010-04-16, 00:04
I found this started happening after upgrading to 7.5, which immediately required my SB3 to have a firmware update. When I went back to 7.4.2, the other problem (apple lossless crashes) went away, but the Pandora/radio problem continued. I have noticed that my firmware did not update when going back (I am not sure if it should have, but I think I read in another thread that it should have). This leads me to believe the new SB3 firmware is the source of the problem. It was the only thing that remained after uninstalling 7.5 and reverting to 7.4.2.
What server version were you running before? Between 7.4.x and 7.5.x there should not be any new FW for the SB3. Since most users have been running that version since september whithout much grief I don't think it's that clear cut who is the culprit.

sharpnine
2010-04-17, 00:03
I was running 7.4.2, without problems, but only for a few days before 7.5 came out. The firmware upgraded for 7.4.2 and I thought it upgraded again for 7.5. Perhaps I am wrong about this, and the connectivity with radio was a problem on 7.4.2 and I just hadn't bumped into it yet.
Since it persisted when I went back to 7.4.2, what you say makes sense.
In any case, I don't consider it a problem, given that adjusting network settings took care of it for me. I just thought I would offer a suggestion about that as so many others are reporting similar problems.

Ron Olsen
2010-04-17, 04:44
I was having playback issues with 7.5.0 and 7.5.1 on Rhapsody, Pandora, last.fm, and Sirius (Linux Fedora 11 platform running VortexBox). Playing via SBS through a Duet Receiver and Transporter. Reverting back to 7.4.2 cured the problem.

I changed the Radio Station Buffer Seconds and Radio Station Timeout values as you suggested and installed the latest SBS 7.5.1 nightly (r30657). Rhapsody, Pandora, last.fm, and Sirius now seem to be playing fine.

Thanks for the tip!

kc5f
2010-04-17, 06:48
Seems to have worked for me, too. Thanks!

(For the last week I couldn't go for more than a song or two using either my Boom or Duet on internet radio, Slacker or Pandora without it losing connection with MSB. They even both lost it several times a day when turned off. After changing this setting on both devices and rebooting the router they've both been running without problems for over 24 hours!)

sharpnine
2010-04-18, 00:17
Great, I am glad to see this is helping some others. Perhaps Logitech might want to increase the defaults for these values a bit, to reduce problems in the future. Of course it would be interesting to know what change is causing the need.

kc5f
2010-04-18, 10:17
I may have spoken too soon, as I'm still losing MSB connection a couple of times a day, but not as much as before. Maybe I'll up the buffer even more! (Of course, thinking about it I wonder why this setting would affect the Boom or SBR when they're turned off. And why the Boom would suddenly connect to MSB again when I just turn the SBC on..)

toby10
2010-04-19, 02:53
I may have spoken too soon, as I'm still losing MSB connection a couple of times a day, but not as much as before. Maybe I'll up the buffer even more! (Of course, thinking about it I wonder why this setting would affect the Boom or SBR when they're turned off. And why the Boom would suddenly connect to MSB again when I just turn the SBC on..)

I'd suggest setting both Station Buffer and Station Timeout to MAX, see if that helps at all.

kc5f
2010-04-19, 08:42
I'd suggest setting both Station Buffer and Station Timeout to MAX, see if that helps at all.
I'll try that, but again, I wonder how that would affect things with it off. Last night with everything off I woke up at 2:30am, saw the Boom had disconnected, turned the SBC on and off again and the Boom connected. Same thing at 3:00 and 5:15, and at 6:00 it had disconnected again. The times I've checked, the SBR is blue when the Boom disconnects, and goes off again when the Boom connects. This is with 3Mb DSL and the Boom next to the router...

toby10
2010-04-19, 10:16
I'll try that, but again, I wonder how that would affect things with it off. Last night with everything off I woke up at 2:30am, saw the Boom had disconnected, turned the SBC on and off again and the Boom connected. Same thing at 3:00 and 5:15, and at 6:00 it had disconnected again. The times I've checked, the SBR is blue when the Boom disconnects, and goes off again when the Boom connects. This is with 3Mb DSL and the Boom next to the router...

That setting won't do anything for an OFF state. It will only help if a station is not playing completely (stopping, rebuffering).

Are your players Synced? Is one player controlling another? Radio can operate as a Controller.
If yes I'd try them all independent of each other, see what happens.

kc5f
2010-04-19, 10:51
That setting won't do anything for an OFF state. It will only help if a station is not playing completely (stopping, rebuffering).

Are your players Synced? Is one player controlling another? Radio can operate as a Controller.
If yes I'd try them all independent of each other, see what happens.

No, they've always been independent, but when one drops the other seems to, as well, even if one is on and the other off.

I still suspect there's something different about the way the 2Wire Gateway/Router handles keep-alive messages back to MSB that makes MSB drop the connection. When I turn on the SBC it's like it "wakes up" the connection again for both.

I'd consider getting a new modem, but this six month old one didn't have this problem until the latest SB update, and I'm hoping whatever the new problem is will be fixed. (I'm contacting support, but not optimistic...)