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mlsstl
2010-04-07, 09:56
Called Logitech Sales (1-800-231-7717) to inquire about the status of my preorder.

The status indicator on the website shows my order is "in-process" - this is what it has shown for quite some time.

When I reached "Ben" on the phone, he said the Touch has not been released and his sales manager says it won't be released until July.

When I checked the Logitech web sales site earlier today, it showed the Touch was in-stock. When I looked at it while talking to "Ben", it showed out-of-stock.

I explained that MickyG, the program manager, just posted a release announcement for the Touch on the Slimdevices forum. "Ben" didn't believe me and he didn't particularly care what others at Logitech were saying.

I can see the left hand still doesn't know what the right hand is up to.

Why do I have this bad feeling that having pre-ordered a Touch may turn out to have only been a sure way to place one's self at the bottom of the list?

Radio battery anyone?

MickeyG
2010-04-07, 10:06
Yes, it's been released. Looks like the news hasn't filtered through the entire chain.

Thank you for the report. I'll try to get this fixed.

Mickey

MickeyG
2010-04-07, 10:13
I am also working on the Out of Stock notification you get when you try to buy a Squeezebox Touch from Logitech.com. The Squeezebox Touch is definitely in stock.

Some computers didn't get the word, either! :-)

Mickey

kesey
2010-04-07, 11:14
I am also working on the Out of Stock notification you get when you try to buy a Squeezebox Touch from Logitech.com. The Squeezebox Touch is definitely in stock.

Some computers didn't get the word, either! :-)

Mickey

Mickey, well done to you, to Michael Herger, to AndyG and to Ben. You all did your best, as I'm sure did many others, to move things along and to keep things sane since last October.

The problem now is that our toys are "in process" somewhere. When a guy knows his toys are available, but "just not now, soon", he reverts to his infanthood again. Mind you. my wife would probably say I've never left mine.

Thanks for all the work, and for keeping us as informed as it was possible to do.

I enjoy my music much more via the use of the Squeezebox family, and I very much look forward to my Touch.

kesey.

gfuchs
2010-04-07, 11:40
While you are at it, maybe wander by the people that process orders.
Let them know to start shipping them? ;)
(You know the dusty boxes in the warehouse)

BrianB
2010-04-07, 12:14
I think this latest confusion is just because they were trying to get it out as soon as they could. Right after 7.5 was done, someone pushed the "go" button and didn't tell everyone in the chain. They never really had a release date, which is why I found another solution, but I think this one came down to "wait another week or so to get all the ducks in a row" or just release it. Someone decided to just release it. In the end, this way is probably faster, at least for the for the pre-order folks, even if the sales side and the retail channels are now scrambling to put resources towards actually delivering the product. You have to remember that until about 48 hours ago, I don't think anyone, including their own sales staff, had any idea when this thing was going to come out.

mlsstl
2010-04-07, 13:18
Well, "released" or not, I think I'm still in the "I'll believe it when it arrives" category....

;-)

Ikabob
2010-04-07, 13:24
Mickey, well done to you, to Michael Herger, to AndyG and to Ben. You all did your best, as I'm sure did many others, to move things along and to keep things sane since last October.

The problem now is that our toys are "in process" somewhere. When a guy knows his toys are available, but "just not now, soon", he reverts to his infanthood again. Mind you. my wife would probably say I've never left mine.

Thanks for all the work, and for keeping us as informed as it was possible to do.

I enjoy my music much more via the use of the Squeezebox family, and I very much look forward to my Touch.

kesey.




DITTO (including the wife thing) Thank you!

MickeyG
2010-04-07, 13:38
The incorrect "Out of Stock" message when buying a Squeezebox Touch from US and Canada Logitech.com web sites has been fixed. As I suspected, it's a computer glitch. Took a few hours to get it resolved.

I've not been able to help out with the Out of Stock message on the European Logitech.com web sites. They're asleep right now, and I'll get in touch with them to straighten it out. Hopefully it will be straightened out tomorrow.

Mickey

MickeyG
2010-04-07, 13:43
Called Logitech Sales (1-800-231-7717) to inquire about the status of my preorder.

The status indicator on the website shows my order is "in-process" - this is what it has shown for quite some time.

When I reached "Ben" on the phone, he said the Touch has not been released and his sales manager says it won't be released until July.

...

I had a chat with the appropriate people. All of the Logitech Sales people were notified before yesterday, but not everyone got the word. I've asked again to make sure they get the message.

Mickey

MickeyG
2010-04-07, 13:48
Mickey, well done to you, to Michael Herger, to AndyG and to Ben. You all did your best, as I'm sure did many others, to move things along and to keep things sane since last October.

The problem now is that our toys are "in process" somewhere. When a guy knows his toys are available, but "just not now, soon", he reverts to his infanthood again. Mind you. my wife would probably say I've never left mine.

Thanks for all the work, and for keeping us as informed as it was possible to do.

I enjoy my music much more via the use of the Squeezebox family, and I very much look forward to my Touch.

kesey.

Thank you very much for your support.

We have warehouses in the US and Europe. None of them are in California, where I am, so I can't go down and investigate.

But all of the things we can do to get them to ship Squeezebox Touch units that were pre-ordered have been done. They should be shipping pretty soon, and may already be in a truck leaving the warehouse.

Please post back here when you receive your unit.

Mickey

ste1
2010-04-07, 14:22
Thank you very much for your support.

We have warehouses in the US and Europe. None of them are in California, where I am, so I can't go down and investigate.

But all of the things we can do to get them to ship Squeezebox Touch units that were pre-ordered have been done. They should be shipping pretty soon, and may already be in a truck leaving the warehouse.

Please post back here when you receive your unit.

Mickey

Hi

Any news on UK availability? - Logitech website still saying 'out of stock' as of 21.30 GMT today 7th April.

Cheers

Kevint
2010-04-07, 14:55
Hi

Any news on UK availability? - Logitech website still saying 'out of stock' as of 21.30 GMT today 7th April.

Cheers

Mickey said "I've not been able to help out with the Out of Stock message on the European Logitech.com web sites. They're asleep right now, and I'll get in touch with them to straighten it out. Hopefully it will be straightened out tomorrow"

ste1
2010-04-07, 15:05
Mickey said "I've not been able to help out with the Out of Stock message on the European Logitech.com web sites. They're asleep right now, and I'll get in touch with them to straighten it out. Hopefully it will be straightened out tomorrow"

bah, lazy so-and-so's. Whatever happened to overtime!!

I have noticed that Touch is available to buy from Superfi.co.uk. might go this way if logitech site still saying out of stock tomorrow.

very exciting.

reselin
2010-04-07, 15:33
Thank you very much for your support.

We have warehouses in the US and Europe. None of them are in California, where I am, so I can't go down and investigate.

But all of the things we can do to get them to ship Squeezebox Touch units that were pre-ordered have been done. They should be shipping pretty soon, and may already be in a truck leaving the warehouse.

Please post back here when you receive your unit.

Mickey

I had to call in because I've moved since I placed the preorder last year and needed to make sure that they would deliver my order to my new location.

The lady I spoke to said that she couldn't update my address at this time because they would have to cancel the order and place a new one, and didn't want to do that because I would lose my place in line and to call back after I get the email stating it had been shipped and then they would call UPS and provide them with a new shipping address.

I asked her when that should happen, and she said that this afternoon they were all updated that shipments were probably not going to happen until the end of this month, or the beginning of next month at the latest, and so I should just watch my email account for the next few weeks until I get that email confirmation of shipping.

So, it sounds like they may be allowing more orders by placing it to "in-stock" but that actual shipments may not be happening for several more weeks???

Is there any update on when the first shipments are going to start happening?

Thanks!

Dbalt
2010-04-07, 15:55
Just FYI. Logitech site says out of stock. Maybe with the release they all sold out.

Just glad it's released and I got a great price ($229). I'd originally ordered on Amazon (wife got it for me for Christmas) but when someone posted two super coupons on this forum I switched my order. It's still "in process."

Interzone
2010-04-07, 15:57
I got a great price ($229).

Ouch, it's $400 in the UK.

Dbalt
2010-04-07, 16:07
At least you can get a great pint around any block. Seems like Squeezebox may be more popular in Europe. I love it but no one I know knows about it.

kllngtme
2010-04-07, 19:05
any idea when amazon might get some in stock to send to customers who preordered it? :)

bigbwb
2010-04-07, 19:37
any idea when amazon might get some in stock to send to customers who preordered it? :)

Yes, right after they ship me mine:)

amcluesent
2010-04-07, 22:31
We'll know if they've shipped when mysqueezebox.com crashes due to the 'unexpected demand' :)

Caad
2010-04-08, 00:54
I have talked to logitech hotline yesterday and they told me that the touch was launched today

testmatch
2010-04-08, 06:55
But all of the things we can do to get them to ship Squeezebox Touch units that were pre-ordered have been done. They should be shipping pretty soon, and may already be in a truck leaving the warehouse.

Please post back here when you receive your unit.

Mickey

This isn't a "received" message but I pre-ordered mine on 23/10 from Logitech UK and have just had the shipping confirmation from UPS with a delivery date of Monday next week. So I'm definitely working from home on Monday. :o)

MickeyG
2010-04-08, 08:19
Here's the latest news I have on being able to buy a Touch from Logitech.com:


United States -- now listing as Out of Stock again. Still working on it.
EU countries -- also listing as Out of Stock. Still being processed, web site should change this status on 9 April to Add to Cart
Switzerland -- available 16 April


Pre-ordered units starting shipping in Europe 8 April. Don't know about US.

I have confirmed that Squeezebox Touch units are in stock in the US and Europe, and Out of Stock is misleading.

Mickey

P.S. Pre-ordered Touch units are being shipped to 14 countries in Europe

kidstypike
2010-04-08, 08:27
This isn't a "received" message but I pre-ordered mine on 23/10 from Logitech UK and have just had the shipping confirmation from UPS with a delivery date of Monday next week. So I'm definitely working from home on Monday. :o)

Same order date, same delivery date. Hmm ... I'll have to change my siggy!

Mad-s
2010-04-08, 08:43
Mine has been shipped as well. Scheduled Delivery: 12-April-2010 :-) :-) :-)
Can't wait to get my hands on it!

BrianB
2010-04-08, 08:45
Here's the latest news I have on being able to buy a Touch from Logitech.com:


United States -- now listing as Out of Stock again. Still working on it.
EU countries -- also listing as Out of Stock. Still being processed, web site should change this status on 9 April to Add to Cart
Switzerland -- available 16 April


Pre-ordered units starting shipping in Europe 8 April. Don't know about US.

I have confirmed that Squeezebox Touch units are in stock in the US and Europe, and Out of Stock is misleading.

Mickey

P.S. Pre-ordered Touch units are being shipped to 14 countries in Europe

This only applies to logitech.com, correct? I have noticed none of the other online stores (amazon, crutchfield, J&R) list it as released or in stock.

Ikabob
2010-04-08, 08:50
Mine has been shipped as well. Scheduled Delivery: 12-April-2010 :-) :-) :-)
Can't wait to get my hands on it!


Glad there is someone as excited as I am. I CANNOT wait. I'm in the US though and I do not know when to expect it. The Touch sounds so awesome.I watched the videos.

I am also still "in process".

testmatch
2010-04-08, 09:00
This only applies to logitech.com, correct? I have noticed none of the other online stores (amazon, crutchfield, J&R) list it as released or in stock.

That's correct according to the information I got from Logitech UK yesterday. They confirmed the my Touch would be despatched today (which it has) and that direct orders would be handled this week, with retailers and distributors (in the UK) starting to be supplied next week.

nonnoroger
2010-04-08, 09:12
Ordered on-line to Logitech UK on 03/29 - express delivery.

Now shipping from the Netherlands.

On schedule for delivery tomorrow, Friday 04/09.

In process has changed to completed.

I am at home tomorrow and really looking forward to playing my 24/96 vinyl rips.

Thanks for all the hard work - have fun everyone.

divisionbell77
2010-04-08, 10:13
add it to your cart, go through ordering process, and right before hitting 'submit' you get a recap of your order with it saying 'instock.'

ordered mine with next day shipping.

MickeyG
2010-04-08, 10:17
This only applies to logitech.com, correct? I have noticed none of the other online stores (amazon, crutchfield, J&R) list it as released or in stock.

You are correct. I don't have any new news on US on-line retailers.

Mickey

MickeyG
2010-04-08, 10:21
add it to your cart, go through ordering process, and right before hitting 'submit' you get a recap of your order with it saying 'instock.'

ordered mine with next day shipping.

I'm glad it worked for you. It was working, and now it's not working for me.

Which country are you in? United States?

Mickey

mlsstl
2010-04-08, 10:30
Here's the latest news I have on being able to buy a Touch from Logitech.com:

Pre-ordered units starting shipping in Europe 8 April. Don't know about US.

I have confirmed that Squeezebox Touch units are in stock in the US and Europe, and Out of Stock is misleading.


Just put me in the "continues to be mystified" column.

If units are in stock in the US, why can't it be determined when they will begin shipping?

It seems the entire Squeezebox line has been infected with a level of weirdness the past few months that has been off the charts.

Maybe Mr. Quindlen needs to sign up for an episode of the "Undercover Boss" TV show.

;-)

mario21
2010-04-08, 10:34
I am canadian. I tried to buy the Touch on Logiteh canadian Web site, but unfortunately I can't place an order. Same thing by phone. I tried to call Logitech in the US. Same answer: the Touch is mot available until July. To whom and where I can place an order? I have a SB3, boom and I can't wait for my SB Touch!

Thank you for your help!

divisionbell77
2010-04-08, 10:37
I'm glad it worked for you. It was working, and now it's not working for me.

Which country are you in? United States?

Mickey

Yes, United States.

It showed as out of stock until the very last page which was the 'submit order' page. I figured I might as well order it as Logitech will be the first to have them back in stock, most likely. Sure enough it showed as 'in stock' at the very last page.

AnotherTribe
2010-04-08, 10:37
Just put me in the "continues to be mystified" column.

Add me to. I thought the whole idea of a pre-order was to have the item in hand (or at least in transit)on the day of release. At least that's how all the pre-orders I have placed with various online vendors (Apple, Amazon to name a couple) has worked to date. Sounds like the left Logitech hand has no idea what the right Logitech hand is doing.

crazyj
2010-04-08, 11:13
You are correct. I don't have any new news on US on-line retailers.

Mickey

I see that Amazon has changed my pre-order from "not released yet" to "not in stock". I don't know whether that's a step forward or back...

didbox
2010-04-08, 11:18
Goods news! I received (today) an email from LOGITECH stating that my Touch is sent by UPS. Delivery date: 9th April.

I live in Belgium.

MickeyG
2010-04-08, 11:20
Yes, United States.

It showed as out of stock until the very last page which was the 'submit order' page. I figured I might as well order it as Logitech will be the first to have them back in stock, most likely. Sure enough it showed as 'in stock' at the very last page.

I just tried it. Unfortunately, it didn't work for me.

Mickey

crazyj
2010-04-08, 11:51
I see that Amazon has changed my pre-order from "not released yet" to "not in stock". I don't know whether that's a step forward or back...

And now it shows "unavailable". I think that's a step backward. Anyone else get it through Amazon.com? I'm hoping they start shipping soon. My toddler is starting to walk and she is a bit too interested in the CD shelf and boombox that I hope to replace with my Touch.

Please Mr.Logitech man, save my child! Tell Amazon to start shipping !!!

iPhone
2010-04-08, 12:01
Is it just me? No Touch on the Best Buy Online site. It was on Amazon pre-order last night, now I can't find it anywhere on Amazon. J&R is pre-order. Crutchfield is back order. No Touch love here in the States.

gfuchs
2010-04-08, 12:11
Interesting.. it was on Amazon a little while ago, still listed as not released.

maggior
2010-04-08, 12:11
Yeah, I just noticed that the Squeezebox Touch has disappeared totally from Amazon. Maybe it's a good sign - perhaps they are updating to to say "in stock - place your order now!"

iPhone
2010-04-08, 12:15
Yeah, I just noticed that the Squeezebox Touch has disappeared totally from Amazon. Maybe it's a good sign - perhaps they are updating to to say "in stock - place your order now!"

Boy you are so upbeat and optimistic. Or maybe they can't even handle all the orders they have so they took it down so they can catch up and get all the pre-orders out (devil's advocate). Good for those that pre-ordered, bad for those that want to order 5 units.

maggior
2010-04-08, 12:41
Boy you are so upbeat and optimistic. Or maybe they can't even handle all the orders they have so they took it down so they can catch up and get all the pre-orders out (devil's advocate). Good for those that pre-ordered, bad for those that want to order 5 units.

It's taken so long for this to come out, so it's exciting and I'm trying to be upbeat :-).

Looking at Amazon's website, I realized that the Squeezebox Receiver isn't listed either (and hasn't been for some time). Hopefully this doesn't mean that the Touch is now in the same category as the Receiver - waiting for more units to be manufactured in some factory in China.

My optimism defalted a bit after realizing that.

jstraw
2010-04-08, 13:03
Dear Michael,

Your order XXXXXXXXXX has been shipped.

You can track your shipment by clicking on the Shipment Status Link below or using the tracking number below on www.ups.com.

Tracking Number: 1ZXXXXXXXXXXXXXXXX (United Parcel Service)

paltomare
2010-04-08, 13:05
Dear Michael,

Your order XXXXXXXXXX has been shipped.

You can track your shipment by clicking on the Shipment Status Link below or using the tracking number below on www.ups.com.

Tracking Number: 1ZXXXXXXXXXXXXXXXX (United Parcel Service)

Just got my shipping confirmation too!

gellie
2010-04-08, 13:16
Just got mine as well....

Ajani
2010-04-08, 13:37
I haven't received my shipping confirmation yet :(

Oh, wait I didn't order a Touch yet... :)

mlsstl
2010-04-08, 13:37
Just got my shipping confirmation too!

I also just received a confirmation.

Guess that moves me from the "continues to be mystified" column over to the "stunned but still cautious" one. We'll see what happens next week. ;-)

maggior
2010-04-08, 13:50
It's taken so long for this to come out, so it's exciting and I'm trying to be upbeat :-).

Looking at Amazon's website, I realized that the Squeezebox Receiver isn't listed either (and hasn't been for some time). Hopefully this doesn't mean that the Touch is now in the same category as the Receiver - waiting for more units to be manufactured in some factory in China.

My optimism defalted a bit after realizing that.

Now I noticed that on Amazon, you can click on the Touch where they show the entire SB family. This takes you to a page that says "unavailable".

I guess I missed my small window of opportunity yesterday when the Logitech website had them available.

I thought being part of Logitech was supposed to be an *advantage* regarding distribution.

Ugh!

mmca22gr
2010-04-08, 14:23
Goods news! I received (today) an email from LOGITECH stating that my Touch is sent by UPS. Delivery date: 9th April.

I live in Belgium.

Warehouse seems to be in Utrecht, lucky you!

MickeyG
2010-04-08, 14:30
Dear Michael,

Your order XXXXXXXXXX has been shipped.

You can track your shipment by clicking on the Shipment Status Link below or using the tracking number below on www.ups.com.

Tracking Number: 1ZXXXXXXXXXXXXXXXX (United Parcel Service)

You are indeed lucky .... I've been told that US and Canada Logitech.com web sites will indicate In Stock on Monday April 12.

Sorry for the hassle and confusion, guys. I was hoping it would be sooner.

Mickey

HectorHughMunro
2010-04-08, 14:40
Mine ordered yesterday from the Logitech website in the UK appears to be with UPS and is on it's way. There was no indication at the time that it was in stock.

MickeyG
2010-04-08, 15:38
Mine ordered yesterday from the Logitech website in the UK appears to be with UPS and is on it's way. There was no indication at the time that it was in stock.

I was wrong. I have now been straightened out. Here's what I know:


US -- Shipping pre-orders. Taking orders now even though it says Out of Stock. Start shipping new orders Monday April 12.
EU -- Pre-orders have shipped. Taking orders now even though it says Out of Stock. Already shipping new orders.


If you want a Squeezebox Touch, just order it on the Logitech.com web site. Don't worry -- it will ship in a couple of days.

I don't have an update on Canada.

Mickey

jimzak
2010-04-08, 15:47
This is the status of my pre-order from Amazon.com:

Not Yet Shipped:
Delivery estimate: We need a little more time to provide you with a good estimate. We'll notify you via e-mail as soon as we have an estimated delivery date. You can cancel at any time.

Not too hopeful about that.

Which one will arrive soooner: my Touch or my iPad?

Jim

onixuser
2010-04-08, 20:44
This is now available in ebay and ready to ship. I just ordered one tonight. Use bing to save 8%

It looks like the real thing and is marked brand new. Hope it's not fake.

http://cgi.ebay.com/New-Logitech-Squeezebox-Touch-Wifi-Radio-Music-Player_W0QQitemZ260582967866QQcmdZViewItemQQptZLH_ DefaultDomain_0?hash=item3cabf48a3a#ht_2612wt_1051

Sakkerju
2010-04-09, 02:46
Received a mail that my Touch ordered at Logitech (Luxembourgh) has shipped and is now inside an UPS van on its way to my home, scheduled for today.

So I am having home arrest untill delivery...

Status: In transit
Deliverydate: 09/04/2010
Type: Pakket
Service: STANDARD
Weight: 1,50 Kg

Kevint
2010-04-09, 04:02
I was wrong. I have now been straightened out. Here's what I know:


US -- Shipping pre-orders. Taking orders now even though it says Out of Stock. Start shipping new orders Monday April 12.
EU -- Pre-orders have shipped. Taking orders now even though it says Out of Stock. Already shipping new orders.


If you want a Squeezebox Touch, just order it on the Logitech.com web site. Don't worry -- it will ship in a couple of days.

I don't have an update on Canada.

Mickey

EU Update
I ordered on the UK (EU) site yesterday, it showed out of stock yesterday but just received shipping confirmation today. I have checked today and it is showing as in-stock on the web-site.

Kevin

nonnoroger
2010-04-09, 04:02
Ordered on-line to Logitech UK on 03/29 - express delivery.

Now shipping from the Netherlands.

On schedule for delivery tomorrow, Friday 04/09.

In process has changed to completed.

I am at home tomorrow and really looking forward to playing my 24/96 vinyl rips.

Thanks for all the hard work - have fun everyone.

Arrived half an hour ago and already happily playing! Using wired connection and digital output to a Naim Uniti. No more UPnP for me!

Sounds great.

Thanks guys

Sakkerju
2010-04-09, 05:02
Neat looking, fine touch.
Typing this while listening to Radio Paradise on my freshly arrived Touch.

Patience IS a virtue :-)

Hofstede
2010-04-09, 07:01
Mine arrived 4 hours ago and is now playing along.

First impressions are good. Beautiful screen.

It is now scanning an USB disk (Samsung S1) for files. Then I can try out it's internal Squeezeserver


Marc

bigbwb
2010-04-09, 08:49
Well, I ordered one through the logitech site and also have one on pre-order through Amazon. I figure I can cancel the one which ships last....hopefully:)

I imagine from the looks of things, amazons will not ship for a while considering they pulled them off the stie altogether. MickeyG from Logitech seems to believe orders directly through Logitech will ship next week possibly.

The waiting begins!

margava
2010-04-09, 17:46
Logitech URL is not working for buying the touch and there is no stock.

mlsstl
2010-04-09, 18:06
I received my package at work mid Friday afternoon. It had originally been scheduled for Monday delivery but showed up today. Not a bad conclusion to the affair.

Setup took about 10 minutes for the various entries and firmware update. I'd already upgraded to SBS version 7.5 so the server was ready to go.

Everything is working perfectly. I've just finished syncing and volume matching the SB3/Lavry and the Touch (analog out) to do some serious comparison. Right out of the box things are very close. I plan to do some close listening over the weekend and will see if the initial impression holds up.

However, the good news is that Logitech upheld their end of the bargin for the people who preordered directly from Logitech. I'll still scratch my head for quite some time to come over the communication issues, but at least that episode is now in the past.

marciton
2010-04-12, 02:55
still nothing in switzerland ...

for when it's planned ?

kesey
2010-04-12, 04:19
still nothing in switzerland ...

for when it's planned ?

Have you ordered one from Logitech? If not, place and order here and then you will get an idea regarding delivery:


http://www.logitech.com/en-roeu/speakers_audio/wireless_music_systems/devices/5745

marciton
2010-04-12, 04:39
Have you ordered one from Logitech? If not, place and order here and then you will get an idea regarding delivery:


http://www.logitech.com/en-roeu/speakers_audio/wireless_music_systems/devices/5745

this url is not for Switzerland ... I've ordered it to a third parties

Mad-s
2010-04-12, 04:54
Finally, the waiting time is over :) :) :) Just received mine two minutes ago. It's almost like christmas!

jstraw
2010-04-12, 05:09
United Parcel Service's three happiest words: "OUT FOR DELIVERY"

Asenath83
2010-04-12, 05:39
still nothing in switzerland ...
for when it's planned ?
If you look at the Swiss onlineshop in general you'll notice that most devices appear to be out of stock, including the entire Squeezebox range, not just the Touch. Might be a beneral stock issue?

Mad-s
2010-04-12, 06:06
still nothing in switzerland ...

for when it's planned ?

Try to order it anyway. When i ordered mine it was also listed as out of stock (tuesday last week). I have received mine today and it was shipped from Holland thursday last week.

squishy
2010-04-12, 10:08
Ah the wonders of modern global distribution....

According to the UPS tracking gizmo, this morning my SB Touch was a mere stones throw (ok 5 miles) from me here in London. (Cure rubbing of hands in anticipation)

...and then it decided to take a small detour via Birmingham, a mere 240 mile round trip, before hopefully returning to London tomorrow. Still at least trucking goods pointlessly around the country is free and doesn't damage the environment....

Kevint
2010-04-12, 10:55
Ah the wonders of modern global distribution....

According to the UPS tracking gizmo, this morning my SB Touch was a mere stones throw (ok 5 miles) from me here in London. (Cure rubbing of hands in anticipation)

...and then it decided to take a small detour via Birmingham, a mere 240 mile round trip, before hopefully returning to London tomorrow. Still at least trucking goods pointlessly around the country is free and doesn't damage the environment....

mine has gone from Barking To Tamworth and I live within the M25 - barking mad, hopefully will be delivered tomorrow

testmatch
2010-04-12, 10:59
Ah the wonders of modern global distribution....

According to the UPS tracking gizmo, this morning my SB Touch was a mere stones throw (ok 5 miles) from me here in London. (Cure rubbing of hands in anticipation)

...and then it decided to take a small detour via Birmingham, a mere 240 mile round trip, before hopefully returning to London tomorrow. Still at least trucking goods pointlessly around the country is free and doesn't damage the environment....

Conversely, mine arrived this morning while the UPS tracking service said it was in Tamworth (where it spent what must have been an exciting weekend). It took ten minutes to get it up and running and has been playing ever since. It sounds so much better than my Squeezebox Receiver that I now think I have to replace my other Squeezeboxes...

Perhaps yours was drawn to the Tamworth area too? :o)

It will be worth it when you get it - I can see the Touch getting a lot of use!

gfuchs
2010-04-12, 11:07
Hopefully the warranty on the Touch includes mileage.

Mnyb
2010-04-12, 11:09
I missed the UPS guy today :( they are sneaky these little brown fellows in their little brown van.

I redirected it to my workplace, hopefully I'll pick it up tomorrow will see :)

I tried to contact logitech sweden via some web form a month ago ?
To get them to use something else like the postal service, UPS is always a problem. But the logitech web shop simply don't communicate with customers.

I know how they work so usually i try to get Squeezebox things elsewhere, but I want my Touch now so I've chosed to suffer the logitech web shop experience.
So it's my own fault as I know better, aargh

Ikabob
2010-04-12, 11:20
United Parcel Service's three happiest words: "OUT FOR DELIVERY"


Nope: "Delivered Proof of delivery"


Mine is on my front porch as we speak(type/peck). :-)

cat6man
2010-04-12, 13:26
I was wrong. I have now been straightened out. Here's what I know:

[list]
US -- Shipping pre-orders. Taking orders now even though it says Out of Stock. Start shipping new orders Monday April 12.

Mickey

Mickey,
have the new orders really started shipping today? mine still says
'order in process'

KJAM
2010-04-12, 17:30
Mickey,
have the new orders really started shipping today? mine still says
'order in process'

I ordered mine directly from Logitech USA on 4/7 as soon as I heard that the Touch was released, and my order still has not shipped. The order status also still says "Order In Process".

I called Logitech this morning and they told me that the Touch is truely out of stock but they are expecting another shipment within the next week or two and my order will be filled with one of those. So most likely if you ordered anytime on or after 4/7 as I did, you will be waiting for the next shipment to arrive.

cat6man
2010-04-12, 19:48
I ordered mine directly from Logitech USA on 4/7 as soon as I heard that the Touch was released, and my order still has not shipped. The order status also still says "Order In Process".

I called Logitech this morning and they told me that the Touch is truely out of stock but they are expecting another shipment within the next week or two and my order will be filled with one of those. So most likely if you ordered anytime on or after 4/7 as I did, you will be waiting for the next shipment to arrive.

mickey,
can you get us any information regarding the real status of our orders last week?
thanks

squishy
2010-04-13, 03:32
It will be worth it when you get it - I can see the Touch getting a lot of use!

Status: Delivered

Oooooh, its in the building. Come on mail-room, patience was never my strong point. Gimme gimme gimme....

Ikabob
2010-04-13, 03:47
Squishy, I feel your pain.


I received mine and it is awesome. I actually believe the sound quality has been enhanced too. Now I have to play with the new features.... USB drive, SB photo card etc.

Kevint
2010-04-13, 03:51
Status: Delivered

Mine too, will setup tonight

MadCityGeoff
2010-04-13, 05:19
The Touch status on Amazon switches back and forth between "available April 19th" and "unavailable." I cancelled my preorder from Amazon and ordered the Touch from the Logitech site yesterday when the item status changed to "in stock." An hour or so after my order, the Logitech site said "out of stock." I called them and they said that they don't have any and they're waiting for a new shipment. Their site now says "in stock" again. I checked the status of my order and it said "no orders found." I'm a very dissatisfied customer.

marciton
2010-04-13, 06:28
and still nothing in switzerland ...
Logitech forgot that they are a swiss company

Mnyb
2010-04-13, 06:46
I've found a box in my office just now...
I'll save it to the weekend when I have time to fiddle.

Quad
2010-04-13, 07:56
and still nothing in switzerland ...
Logitech forgot that they are a swiss company

Today the price at digitec.ch dropped from CHF 454.-- to CHF 338.--. (It's still not in stock though). That's what I have been waiting for. I ordered two Touches and a Radio. Freude herrscht!

EDIT: Erh.... It's up at CHF 430.-- again and the "product is not yet ready for sale or temporarily not available. No delivery date known. Product is not in stock. (>10 piece(s) ordered from the supplier)" Hopefully I will get mine before x-mas. ;-)

Sike
2010-04-13, 08:25
Today the price at digitec.ch dropped from CHF 454.-- to CHF 338.--. (It's still not in stock though). That's what I have been waiting for. I ordered two Touches and a Radio. Freude herrscht!

Be carefull not to order them all at once with Digitec, they may wait until everything is in stock.

I ordered my touch this morning for Digitec too after the price drop :)

Switzerland always seems to be the last country to get logitech stuff... We should be the first as it's a Swiss company! :)

maggior
2010-04-13, 09:54
I've found a box in my office just now...
I'll save it to the weekend when I have time to fiddle.

I lack that sort of self control! :-). I'd find myself blind tired one day because I stayed up until 2 or 3 AM to make time to fiddle.

divisionbell77
2010-04-13, 13:11
just got my tracking from logitech. United States order, ordered on 4-8.

tebling
2010-04-13, 13:22
Just a quick report from New Zealand. All the online retailers were showing a warehouse stock of 9 units at the beginning of the week (NZ is small enough that all the retailers share the same distributor), and that's down to 7 now. Actually, it should be 6 units as my order just went through!

Will report again when the new family member arrives.

Mnyb
2010-04-13, 13:30
I lack that sort of self control! :-). I'd find myself blind tired one day because I stayed up until 2 or 3 AM to make time to fiddle.

I fiddled with it, it's up and running SB3 moved to kitchen.
I have to make ssh work on it..

No self control...

KJAM
2010-04-13, 13:47
just got my tracking from logitech. United States order, ordered on 4-8.

Just got my tracking info as well...ordered from Logitech USA on 4/7.

cat6man
2010-04-13, 13:58
same here............ordered 4/7 late in the day, order shipped email received about an hour ago

starfury
2010-04-13, 14:18
Ordered mine on 4/8 from Logitech USA.

Got the shipping confirmation today (4/13).

Shipping next-day via UPS.

Will track so I know when to call in sick. ;)

bigbwb
2010-04-13, 14:44
Me as well, ordered on 4/7 shipped today!

cat6man
2010-04-13, 19:38
tracking info shows unit left memphis and should be at my house
tomorrow (i ordered next day air)

i even bought my first ever IpodTouch app (only downloaded free ones previously), the highly regarded "Ipeng" for controlling the
squeezebox Touch with my Ipod Touch.

tomorrow will be a fun day

crimscrem
2010-04-13, 21:09
Ordered today after seeing it was "In Stock." Found a discount code and got 25% off too! Got an email this evening saying that the item has shipped out of Memphis. Delivery date is Thursday! Very excited. Canceled Crutchfield order.

starfury
2010-04-14, 01:36
i even bought my first ever IpodTouch app (only downloaded free ones previously), the highly regarded "Ipeng" for controlling the
squeezebox Touch with my Ipod Touch.



I went even further than that and ordered my first Ipod Touch, just to use it as a controller. ;)

MadCityGeoff
2010-04-14, 11:34
Mine just arrived. I'm a much happier customer. It took about ten minutes to set up. I'm looking forward to experimenting with 24/96 files.

tebling
2010-04-14, 14:48
Mine just arrived (New Zealand). If you're in NZ, get in quick as there's only four left at the distributor!