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View Full Version : Transporter: Remote doesn't function with mysqueezebox.com



dagordon
2010-01-26, 13:05
The original hardware remote for my Transporter doesn't work once I've connected to mysqueezebox.com. As in, none of the buttons does anything at all (even the power button). It works just fine when I'm not connected to mysqueezebox.com.

Just noticed this today, but I'm not sure I've ever tried to use mysqueezebox with my Transporter before today.

I was running the official 7.4.1 release and had this problem; I just updated to today's 7.4.2 build to see if it would fix it and I'm still having the problem.

Thanks

osama
2010-01-26, 13:29
This is an issue that our technical support team can assist you with.

I recommend sending an email to support for additional assistance with this matter.

Please follow the link below the click on the Email Support link.

Please be sure to select the correct product in the product selection drop down menu.

Audio > Network Music Players > then select the correct Squeezebox product you are requesting support for.

http://www.logitech.com/index.cfm/support_downloads/&cl=US,EN http://www.logitech.com/index.cfm/support_downloads/&cl=US,EN

dagordon
2010-01-26, 13:56
This is an issue that our technical support team can assist you with.

I recommend sending an email to support for additional assistance with this matter.

Please follow the link below the click on the Email Support link.

Please be sure to select the correct product in the product selection drop down menu.

Audio > Network Music Players > then select the correct Squeezebox product you are requesting support for.

http://www.logitech.com/index.cfm/support_downloads/&cl=US,EN http://www.logitech.com/index.cfm/support_downloads/&cl=US,EN

Um, ok, thank you Osama. But it's helpful to try to resolve these sorts of issues in the forums, as others might be having the same problem, and in my experience there's more expertise in the forums than in Logitech's support channels.

dagordon
2010-01-26, 17:01
I'll add that I have tried rebooting the Transporter, resetting the Xilinx, rebooting the machine running Squeezebox Server, and trying a different Slim Devices remote, and none of these things has fixed the problem.

dagordon
2010-01-26, 17:59
OK, I fixed it by deleting the player from mysqueezebox and adding it back. Guess we can close the file on this one.