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View Full Version : Any release date set for touch yet?



Ikabob
2009-12-02, 14:55
I am getting very anxious to work with the Touch. Has anyone heard of any release date that has been set? I was thinking mid December but things do change. I know they want to work on the software but I also think that no matter if they get the software satisfactory that there are going to be growing and learning pangs. So...I say release it and let's go through the inevitable process. We'll be polite about it. Won't we?

pfarrell
2009-12-02, 15:04
Ikabob wrote:
> I am getting very anxious to work with the Touch.

Logitech, like most other sensible companies, does not comment of future
products.

You are not going to get a date until its released.

Those that are talking don't know. Those that know are not talking.

They missed this years' Christmas season, its not clear that releasing
it December 15 will make any difference at all. Personally, I'm betting
on December 31. but I have zero information. Its just a personal opinion.



--
Pat Farrell
http://www.pfarrell.com/

aubuti
2009-12-02, 19:43
I am getting very anxious to work with the Touch. Has anyone heard of any release date that has been set? I was thinking mid December but things do change. I know they want to work on the software but I also think that no matter if they get the software satisfactory that there are going to be growing and learning pangs. So...I say release it and let's go through the inevitable process. We'll be polite about it. Won't we?
Ikabob, you've been around the forums long enough by now to know you can't assume people will be polite about software failings. ;o) More to the point, Logitech is looking at *new* customers, who aren't likely to be as forgiving as you. Even the old customers aren't.

iPhone
2009-12-02, 20:48
After the rough growing pains with Duet, I think Touch will not release until all the features listed on the box are actually ready and working properly. Having said that, I am just a Beta Tester and don't work for Logitech or speak for them so the above is just an opinion.

Noticeable progress is being made almost daily on the Touch. And again my opinion is its not ready yet for first time or even rookie users. Sure as a Player its just about ready as well as as a Controller, but even those areas still need some final polish. In my opinion, TinySC gets better with each passing day but is still not ready for Rookie or First Time Users.

If its a Christmas Present that is an issue, I say ask for an Amazon Gift Card or an IOU use of a credit card on the Logitech Website.

Again just my opinions and it doesn't hurt to keep ones fingers crossed.

Ikabob
2009-12-03, 03:28
I have a feeling it'll be mid-January. I guess I am just really looking forward to getting it and learning about it. There is a "music void" in one part of our home. I am interested also to see how the USB connection will effect convenience and functioality. I think it will add a great new dimension to the already awesome SQueeze system. So, looks like Santa's special gift won't come till January. I am just loving all the music. I am also finding out all about Rhapsody. That, too, is very cool.


I just can't wait. Thanks.

bingcrosby
2009-12-03, 05:56
Any idea of the average delay from the US release date, to the release date in Australia?

john4456
2009-12-03, 06:49
There are a few UK online retailers suggesting that they are expecting stock on 18 December. I have no idea whether this is reliable, or wishful thinking.

eg: http://www.mediaatlantic.com/product.php?xProd=240540

thomsens
2009-12-03, 13:05
Ikabob wrote:
> I am getting very anxious to work with the Touch.

Logitech, like most other sensible companies, does not comment of future
products.

You are not going to get a date until its released.

...


--
Pat Farrell
http://www.pfarrell.com/

I'm not sure I agree completely with this. In my experience, companies usually don't talk about unannounced products (publicly), not necessarily announced but not shipping products. It may be Logitech's strategy, but usually companies try to estimate it so customers can make decisions (like buy another logitech product). In fact, it would be a really bad move not to in this case if someone put an order in thinking they could get it for the holidays and then they have nothing when that time rolls around.

I think they blew this one. I'm sure they stalled their own classic sales more than they did other companies that didn't "miss" the holiday season.

pfarrell
2009-12-03, 13:15
thomsens wrote:
> pfarrell Wrote:
>> Logitech, like most other sensible companies, does not comment of
>> future products.

> In my experience, companies
> usually don't talk about unannounced products (publicly), not
> necessarily announced but not shipping products.

There is nothing to agree or disagree with. Logitech, and many other
smart companies, do not talk about future products.

The Touch is special cased, after the usual leaks, one retailer sold
one, before the existence could be announced.

So they were forced to announce that it would be coming. They did not
want to.

There is no way they are going to screw up again by giving a date before
its really ready to release to retail sales.

You can speculate all you want.

chrislemasters
2009-12-03, 13:38
Logitech sent me a notice yesterday that my pre-order date has been adjusted to January 15. Seems a likely release date for now.

Ikabob
2009-12-03, 13:41
That seems forever.

Tripmaster
2009-12-03, 15:07
Hi

It would be nice if the Touch could be released with basic functionality, followed by a series of schedule feature rich firmware updates.

I think this may keep a majority of users happy in the short term, and would certainly take the pressure off the developers.

Its just an idea...maybe it could be offered to customers who have pre-ordered, and are aware of the current situation.

Regards

Richard :)

qirex
2009-12-03, 15:21
It would be nice if the Touch could be released with basic functionality, followed by a series of schedule feature rich firmware updates.

I think this may keep a majority of users happy in the short term, and would certainly take the pressure off the developers.
I disagree, if you released it with promised features missing every review of it would list "missing features" as a downside of the product and the pressure to deliver on a short schedule may be even greater than before.

That said, hurry up you guys I want a touch!

you can see the bug list here (https://bugs.slimdevices.com/buglist.cgi?priority=P1&priority=P2&query_format=advanced&order=Importance&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&target_milestone=7.5.0), I don't know about the slim guys but in my world all P1 and most P2 bugs must be resolved before release.

Andy8421
2009-12-03, 22:15
I think the release of the Duet was blighted by a 'lets get it out the door and fix remaining bugs with subsequent software updates' approach that has seriously impacted squeeze's reliability reputation. I would guess that Logitech are aware of this, and want to ensure that the Touch is ready for primetime before releasing. The Boom and the Radio seem to have been much more of a finished product before being released.

It is interesting that the hardware for the touch has been ready for sometime now, yet it would seem that the software is still at least a month or so away. Ongoing reorgs within the remnants of slimedevices software team can't be helping (see Bklaas's comments elsewhere).

I can't blame Logitech for wanting to release a finished product, but given the delays in the Touch launch, the lengthy waits for outstanding bugs in other products to be addressed and the lack of support that the thid party developers are experiencing, it does feel as if Logitech are not adequately resourcing the squeeze software development team.

thomsens
2009-12-04, 08:16
thomsens wrote:
> pfarrell Wrote:
>> Logitech, like most other sensible companies, does not comment of
>> future products.

> In my experience, companies
> usually don't talk about unannounced products (publicly), not
> necessarily announced but not shipping products.

There is nothing to agree or disagree with. Logitech, and many other
smart companies, do not talk about future products.

The Touch is special cased, after the usual leaks, one retailer sold
one, before the existence could be announced.

So they were forced to announce that it would be coming. They did not
want to.

There is no way they are going to screw up again by giving a date before
its really ready to release to retail sales.

You can speculate all you want.

The distinction is unannounced vs. announced. You don't usually go dark on announced products. They messed this one up. If they had to pre-announce, it seems to me they should have mitigated the holiday season. They did not, so that's more than one mistake in my mind.

Lots of companies pre-announce in order to stall other company's sales. It's not clear that Logitech did that here - I bet they only stalled their own sales. Just seems like a couple boneheaded moves in a row to me. I also wouldn't speculate that they won't do it again - I'm not convinced of that based on their actions here...not that any of this matters.

I'm just glad I am not one of the customers feeling burned by thinking it would be available by the holidays.

Phil Leigh
2009-12-04, 08:43
The distinction is unannounced vs. announced. You don't usually go dark on announced products. They messed this one up. If they had to pre-announce, it seems to me they should have mitigated the holiday season. They did not, so that's more than one mistake in my mind.

Lots of companies pre-announce in order to stall other company's sales. It's not clear that Logitech did that here - I bet they only stalled their own sales. Just seems like a couple boneheaded moves in a row to me. I also wouldn't speculate that they won't do it again - I'm not convinced of that based on their actions here...not that any of this matters.

I'm just glad I am not one of the customers feeling burned by thinking it would be available by the holidays.

You are missing the point. Logitech categorically did NOT announce it. Its existence was "leaked" because some stupid retailer sold one when they shouldn't. At that moment, the rules of the game irrevocably changed.

pfarrell
2009-12-04, 08:44
thomsens wrote:
>> So they were forced to announce that it would be coming. They did not
>> want to.

> The distinction is unannounced vs. announced. You don't usually go
> dark on announced products. They messed this one up. If they had to
> pre-announce, it seems to me they should have mitigated the holiday
> season. They did not, so that's more than one mistake in my mind.

You are missing the point. A distributor/retailer screwed up and sold a
Touch before it was announced, before Logitech had trained its support
staff, and way before the software was ready.

The "its coming" was not an announcement, it was just an admission of
what was known publicly. They could no longer claim it didn't exist when
a user had one and was trying to get help on the support number and here
on these forums.

> Lots of companies pre-announce in order to stall other company's sales.

Not many since Osborne killed itself by announced and freezing its own
sales to the point of bankruptcy.

--
Pat Farrell
http://www.pfarrell.com/

thomsens
2009-12-04, 10:31
thomsens wrote:
>> So they were forced to announce that it would be coming. They did not
>> want to.

> The distinction is unannounced vs. announced. You don't usually go
> dark on announced products. They messed this one up. If they had to
> pre-announce, it seems to me they should have mitigated the holiday
> season. They did not, so that's more than one mistake in my mind.

You are missing the point. A distributor/retailer screwed up and sold a
Touch before it was announced, before Logitech had trained its support
staff, and way before the software was ready.

The "its coming" was not an announcement, it was just an admission of
what was known publicly. They could no longer claim it didn't exist when
a user had one and was trying to get help on the support number and here
on these forums.

> Lots of companies pre-announce in order to stall other company's sales.

Not many since Osborne killed itself by announced and freezing its own
sales to the point of bankruptcy.

--
Pat Farrell
http://www.pfarrell.com/

I didn't miss any point. It really doesn't matter what the catalyst was...I was pointing out ramifications of their actions since.

Believe what you want, but companies still pre-announce all the time to stall sales of competitors. Your example is simply to the point that you need to manage product transitions properly. If you don't have a revenue stream you are trying to protect, you can announce anything you want whenever you want. I know this is obvious, but you state the Osborne case as if it was a blanket example for product announcement strategy. While I don't (and never did) believe they were trying to stall a competitor, I just stated it to point out that I do understand there are other reasons for these actions that might not be obvious to the average person.

Phil Leigh
2009-12-04, 10:56
I didn't miss any point. It really doesn't matter what the catalyst was...I was pointing out ramifications of their actions since.

Believe what you want, but companies still pre-announce all the time to stall sales of competitors. Your example is simply to the point that you need to manage product transitions properly. If you don't have a revenue stream you are trying to protect, you can announce anything you want whenever you want. I know this is obvious, but you state the Osborne case as if it was a blanket example for product announcement strategy. While I don't (and never did) believe they were trying to stall a competitor, I just stated it to point out that I do understand there are other reasons for these actions that might not be obvious to the average person.

You still seem to not get it. Logitech did not (pre-)announce anything.
Sure some other companies have done and will do so in the future. That is not the case here.

thomsens
2009-12-04, 11:19
You still seem to not get it. Logitech did not (pre-)announce anything.
Sure some other companies have done and will do so in the future. That is not the case here.

Guys - this is not complex...I'm not missing anything - it's plastered everywhere, so it is a pre-announced product. You both are focused on why, but I've been commenting on their actions since.

pfarrell
2009-12-04, 11:29
thomsens wrote:
> Guys - this is not complex...I'm not missing anything

Plonk. there is no point in listening to your posts.

Since it was admitted, they are working on the software. Its not done
today. It may be done tomorrow. Its is pointless to speculate on when
software will be completed.


--
Pat Farrell
http://www.pfarrell.com/

dean
2009-12-04, 11:36
The Touch and Radio were both pre-announced officially on September 3rd:

http://www.logitech.com/index.cfm/172/6399&cl=us,en

There were some leaks before that, but both products were announced before they shipped.

thomsens
2009-12-04, 11:42
thomsens wrote:
> Guys - this is not complex...I'm not missing anything

Plonk. there is no point in listening to your posts.

....

--
Pat Farrell
http://www.pfarrell.com/

You really should lighten it up a few notches... I'm not missing the point that has been made many times that it was not their initial plan to announce it - in other words, I'm not missing anything either of you have said. Very clearly, I have never said, don't listen to Pat or Phil - that would be inappropriate.

I don't think the forums are a substitute for true PR - if you search the web, the general consensus is still December which is misleading as we now know.

bluegaspode
2009-12-04, 12:53
There were some leaks before that, but both products were announced before they shipped.
Also both were presented at IFA in Berlin (where I could have a look at them) with ads and everything.
I think that wasn't 'just' because a single person got a Touch or there were some leaks.

For me that shows, that it was by intention and not some 'oh dear, now we have to rush to admit'-action.

aubuti
2009-12-04, 13:39
I don't think the forums are a substitute for true PR - if you search the web, the general consensus is still December which is misleading as we now know.
Who is this "general consensus"? If you searched the web six months ago the "general consensus" was shipping July 2009. That "consensus" was composed entirely of retailers who screwed up and listed the product prematurely. Logitech's press release in September said "expected in December" [emphasis added] and they have not made any public announcement to the contrary. They might still make it, so how do "we now know" that December is misleading?

thomsens
2009-12-04, 15:22
Who is this "general consensus"? If you searched the web six months ago the "general consensus" was shipping July 2009. That "consensus" was composed entirely of retailers who screwed up and listed the product prematurely. Logitech's press release in September said "expected in December" [emphasis added] and they have not made any public announcement to the contrary. They might still make it, so how do "we now know" that December is misleading?

Do you believe they will make December based on what you have gathered?

aubuti
2009-12-04, 19:38
Do you believe they will make December based on what you have gathered?
I tend to agree with Pat's opinion that there isn't much point in speculating about when software will be completed. It's even more dubious when the technical issues are only one of many considerations. End-Q3 was apparently a hard deadline for the SB Radio, and as a result the software was missing some of the features that had been planned. I don't know if end-2009 is a similarly hard deadline for the SBT, or how the execs who try to choose between missing deadlines versus pissing off customers with a product still rough around the edges will decide. Those are huge factors.

But I'll play along. I look at these things probabilistically. I personally think (no insider knowledge, etc.) that there's still a significant probability that it will be released in December, but that January is more likely. If I had to put numbers on it, I'd guess 25% Dec, 50% Jan, and 25% Feb. How's that for covering my *ss?

toby10
2009-12-05, 05:37
...... End-Q3 was apparently a hard deadline for the SB Radio, and as a result the software was missing some of the features that had been planned......

I'd bet some of this Q3 hard deadline for the Radio had to do with the special Queen app (contractually and marketing $$$ spent) as the idea was to give SB Radio users special features for an unreleased album. Once the album is released the aspect of such special features is greatly diminished.

steveinaz
2009-12-05, 06:12
People had the same "irratations" about the Oppo BluRay player. I was invited to be a beta tester for that piece, but turned the opportunity down. Many claimed they were so frustrated with no launch date, that they would buy something else. I doubt seriously many of them did. Oppo wanted to make sure the product lived up to the hype, and they were successful. I'm sure that is Logitech's goal as well. There's only one thing worse that waiting for a product to launch---that's waiting, and it's a turd upon release.

dpmark
2009-12-10, 11:25
As I mentioned in the other thread on this topic, Engadget is reporting that Logitech is now saying February 2010 for a release date. That's not definative (obviously) but probably carries a bit more weight that our guesses at when it will be released.

http://www.engadget.com/2009/12/10/squeezebox-touch-delayed-until-february-bah-humbug/

powellmi
2009-12-12, 01:26
I read several updated announcements: Postponed to February 2010.
Terible ! I expeceted to receive my christmas present latest 24.12.2009

That is bad news .... So I need to continue playing with my Duett and Squeezebox classic...

mlsstl
2009-12-14, 20:20
I've seen those reports about the change to a February 2010 target date, but they seem to originate from outside of Logitech.

It'd be nice to have some official word if the December target is no longer possible.

Given the tenor of the messages that are being posted, it sounds like a bit of damage control is in order. I'd hate to see the pre-release buzz turn any more negative than what it has been the past few weeks.

erland
2009-12-14, 21:11
I've seen those reports about the change to a February 2010 target date, but they seem to originate from outside of Logitech.

It'd be nice to have some official word if the December target is no longer possible.

Given the tenor of the messages that are being posted, it sounds like a bit of damage control is in order. I'd hate to see the pre-release buzz turn any more negative than what it has been the past few weeks.

Squeezebox Server 7.5 is currently scheduled to late January according to Logitech sources:
http://forums.slimdevices.com/showthread.php?p=494107#post494107

Theoretically I think it's possible to still run the Touch towards 7.4.1 but in reality I'm pretty sure Logitech wan't it to support the announced functionality which I believe requires a Squeezebox Server 7.5 release.

I'm pretty sure you won't get any official date from Logitech until they are 110% sure they will reach it.

mlsstl
2009-12-15, 06:55
erland wrote:
Squeezebox Server 7.5 is currently scheduled to late January according to Logitech sources:
http://forums.slimdevices.com/showth...107#post494107

Theoretically I think it's possible to still run the Touch towards 7.4.1 but in reality I'm pretty sure Logitech wan't it to support the announced functionality which I believe requires a Squeezebox Server 7.5 release.

I'm pretty sure you won't get any official date from Logitech until they are 110% sure they will reach it.
I understand the general logic, but that still isn't an official announcement from Logitech. It is reading a comment about something else by a company person in a forum that probably isn't followed by a very large percentage of the customers and then imputing a conclusion from it.

I understand Logitech's general philosophy concerning new products, but the Touch has had some twists and turns in the process that don't normally get public exposure.

Once events get to a certain point, continuing to follow the bureaucratic script is rather like an army continuing to follow battle plans that have been uncovered by the enemy and aren't working well. One normally moves to Plan B at that point.

Of course, it is Logitech's company to run as they wish, but I'd have to agree with some of the other posts I've read that Logitech isn't doing a very good job with this, especially as relates to their pre-order customers who have been left hanging. Whatever good buzz they got from that is long since gone and they seem content to let it grow more negative by the day.

I say that as someone who did not pre-order and have no plans to buy one in the near future. But hunkering down and sticking to the script doesn't strike me as the better PR strategy for them any more.

Just my 2 cents.

andyg
2009-12-15, 07:13
Maybe we only said this in the beta tester forum, but yes, as of now Touch will not ship until sometime in February.

colantra
2009-12-15, 13:10
Thanks Andy - nice to see something more official. Just have to sit it out until Feb now I guess.