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Mongo
2009-11-05, 09:16
I lost my classic remote control and was going to order another.. but there are now no accessories for sale on the logitech site. Have they stopped selling accessories or just messed up the page links?

aubuti
2009-11-05, 09:35
It may depend on what country you are in, but I'm guessing it's a page link snafu. This is what I see on the Accessories page (https://secure.slimdevices.com/categories.php?category=Accessories. That Transporter is one hell of an accessory.

Mongo
2009-11-06, 13:12
The page has been revised to read "There are no products in this category" Seems like a large void has opened up ....

Mongo
2009-11-12, 09:23
The accessories page has been changed again.. now it only shows a squeezebox classic. Stranger and stranger.

aubuti
2009-11-12, 09:36
The accessories page has been changed again.. now it only shows a squeezebox classic. Stranger and stranger.
It's starting to make sense to me now. Go to https://secure.slimdevices.com/ and it says "The Logitech Squeezebox store is closed. Please visit Logitech.com to place your order." Although getting back to the OP, I don't see any signs of Accessories there either...

usch
2009-11-12, 09:49
It's starting to make sense to me now. Go to https://secure.slimdevices.com/ and it says "The Logitech Squeezebox store is closed. Please visit Logitech.com to place your order."

And then go to http://www.logitechsqueezebox.com/products/overview.html and find that the "Online Store" link goes to secure.slimdevices.com again.

aubuti
2009-11-12, 09:58
I wonder how many lost sales this means, esp in mid-Nov? I don't suppose they're really trying to throw *all* of their business to the resellers.

matmar10
2009-11-12, 16:44
Hi All,

Sorry for the confusion here. We are no longer supporting the separate Squeezebox store, so we're working to get all Squeezebox accessories and parts up on the Logitech.com site.

Most of the replacement parts can be found in the support section of Logitech.com: http://www.logitech.com/index.cfm/support_downloads/downloads/speakers_audio/&cl=us,en Pick your product from that list and select 'replacement parts' on the bottom right area of the page.

Unfortunately not ALL parts are yet available -- we're working to make these all available on Logitech.com. I'll be sure to post back with updates about the status of the missing items when they become available.

Thank you for pointing out the broken (circular) linking on LogitechSqueezebox.com accessories -- this is a bug I'll work to fix so there's no confusion about the now closed store.


Mongo -- Since SB Classic remote is not yet on Logitech.com, I suggest contacting support. They will be able to help you with your remote in lieu of availability on Logitech.com. I've attached instructions below on contacting support:

----

Please follow the link below the click on the Email Support link.

Please be sure to select the correct product in the product selection drop down menu.

Audio > Network Music Players > then select the correct Squeezebox product you are requesting support for.

http://www.logitech.com/index.cfm/support_downloads/&cl=US,EN

Mongo
2009-11-12, 17:07
Thanks