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View Full Version : Radio battery on Logitech UK... kinda



twynne
2009-10-19, 03:51
Noticed over the weekend that the battery has appeared on the UK Logitech site, but only with a sort of 'holding' image. When trying to put it in the cart I'm getting an error message.

http://www.logitech.com/index.cfm/speakers_audio/wireless_music_systems/&cl=gb,en

Anyone successful?

Chunkywizard
2009-10-19, 05:33
44.90? When does that equate to $50? I hope the 20% code still works on this and that it will be orderable before the code runs out (end of the month ISTR)

CW

twynne
2009-10-19, 05:35
44.90? When does that equate to $50? I hope the 20% code still works on this and that it will be orderable before the code runs out (end of the month ISTR)

CW

Agreed - on all points!

twynne
2009-10-20, 05:18
I've just spent the most irritating 15 minutes on the phone with someone in Logitech's ecommerce team regarding the issues attempting to pre-order via the website. For some reason the first half of the call was spent convincing him that the Squeezebox radio actually accepts a battery. He then asked me if my existing battery was faulty! Er, no, it doesn't come with one. Idiot.

In the end I had to walk HIM through the website as he couldn't grasp the fact that I was trying to order and it was generating an error. After all of that, he confirms that there are issues with the website and promises updates via email. Yeah, I'll hold my breath for that.

On the assumption that Logitech has outsourced their ecommerce site, they seriously need to slap around the idiots that are running it.

dave77
2009-10-20, 08:42
this page is just daft (http://www.logitech.com/index.cfm/speakers_audio/wireless_music_systems/&cl=gb,en) !

Clicking the product images does nothing, you need to double click!! Why would I need to drag the products around? Usability testing??

dennis55
2009-10-20, 09:59
twynne,i ran into the same problem with Logitech.com's e-commerce support staff.....they are located in the Phillipines and Logitech's new gear is a wee bit beyond their current knowledge.
no doubt with time and some training they will be "up to speed"!;)

dennis

lowfi
2009-10-20, 13:04
I dont want this lousy remote. I have (several) harmony(s). Will it be sold separately also?

twynne
2009-10-20, 13:13
I dont want this loosy remote. I have (several) harmony(s). Will it be sold separately also?

There are a number of people that have expressed the same view on the forum, but it seems to be falling on deaf ears. I've got 3 Harmony remotes as well, which makes the 5 Slim/Squeezebox remotes I have completely useless. The initial response seems to be that the remote adds a negligible amount to the cost of the accessory pack, but if that were the case why didn't they just include it with the Radio?!

lowfi
2009-10-20, 13:19
Guess ill wait then for dealextreme.com or ebay to offer me a cheap chinese alternative ;)

usch
2009-10-20, 17:18
I dont want this lousy remote. I have (several) harmony(s). Will it be sold separately also?

You can keep the battery and sell the remote on eBay, or vice versa. :)

I for example would definitely need a remote (if I had not just bought a used Boom by now) because the radio would be sitting at the far end of the room across the kitchen table, but I would have no use for the battery.

Sike
2009-10-21, 01:05
I've just spent the most irritating 15 minutes on the phone with someone in Logitech's ecommerce team regarding the issues attempting to pre-order via the website. For some reason the first half of the call was spent convincing him that the Squeezebox radio actually accepts a battery. He then asked me if my existing battery was faulty! Er, no, it doesn't come with one. Idiot.

In the end I had to walk HIM through the website as he couldn't grasp the fact that I was trying to order and it was generating an error. After all of that, he confirms that there are issues with the website and promises updates via email. Yeah, I'll hold my breath for that.

On the assumption that Logitech has outsourced their ecommerce site, they seriously need to slap around the idiots that are running it.

I called Logitech the other day too because nothing can be ordered on the Swiss web site and all dealers are selling the Radio for full list price and in most cases more than list price.

The best part was when they tried to convince me that I would be a fool to buy from the Logitech site because they are more expensive than anyone else :)

twynne
2009-10-21, 02:20
You can keep the battery and sell the remote on eBay, or vice versa. :)

I for example would definitely need a remote (if I had not just bought a used Boom by now) because the radio would be sitting at the far end of the room across the kitchen table, but I would have no use for the battery.

Of course that's an option, but there's just no sense whatsoever in forcing people to buy both together in the first place!

Also I suspect the aftermarket value of either item on eBay is going to be next to nothing.

twynne
2009-10-21, 02:22
I called Logitech the other day too because nothing can be ordered on the Swiss web site and all dealers are selling the Radio for full list price and in most cases more than list price.

The best part was when they tried to convince me that I would be a fool to buy from the Logitech site because they are more expensive than anyone else :)

Classic. :-)

toby10
2009-10-21, 02:36
Last I heard batteries will not be available till December.

twynne
2009-10-21, 02:54
Last I heard batteries will not be available till December.

It's listed on the site as a 'pre-order'. The point is - why put it up at all if it can't be ordered? That coupled with the poor customer service when you phone them (Logitech or their provider) is an embarrassment. To be clear, this has nothing to do with the Squeezebox guys, but as (presumably) employees of Logitech they're in a better position to sort it out than us as customers.

signor_rossi
2009-10-21, 02:59
The best part was when they tried to convince me that I would be a fool to buy from the Logitech site because they are more expensive than anyone else :)

Thank you for providing me with a good laugh today. :)
As for something else weird, the Italian online shop I bought my Duet -260- and Boom -200- from now lists them at 350 both.

usch
2009-10-21, 03:17
Of course that's an option, but there's just no sense whatsoever in forcing people to buy both together in the first place!

No, of course not. I cannot think of any reason why someone would need a battery and a remote. When the Radio runs on battery that means I am taking it with me and it is within my reach, so I don't need a remote. Conversely, when I have to use the remote that means I am in the chair and the Radio is on the shelve where it will be near a wall outlet, so I don't need a battery.

It's just like when you have to buy a whole assortment of 20 different sealing washers at the DIY store when you need only one particular size.

toby10
2009-10-21, 04:11
It's listed on the site as a 'pre-order'. The point is - why put it up at all if it can't be ordered? That coupled with the poor customer service when you phone them (Logitech or their provider) is an embarrassment. To be clear, this has nothing to do with the Squeezebox guys, but as (presumably) employees of Logitech they're in a better position to sort it out than us as customers.

Agreed. But that's what "pre-order" is, you are "pre-ordering" for a future (possible December) shipping.

IMO, as I've stated before in another thread, they should have a sign up for email notifications for such future hardware and services (like when Pandora One accounts will be able to stream at the 192k bit-rate on SB players). This would greatly reduce a lot of the "when is xxx going to be available" and second guessing in these forums. You'll know when it's actually available when you get your email, conveniently including a direct link to place your order. :)

toby10
2009-10-21, 04:17
No, of course not. I cannot think of any reason why someone would need a battery and a remote. When the Radio runs on battery that means I am taking it with me and it is within my reach, so I don't need a remote. Conversely, when I have to use the remote that means I am in the chair and the Radio is on the shelve where it will be near a wall outlet, so I don't need a battery.

It's just like when you have to buy a whole assortment of 20 different sealing washers at the DIY store when you need only one particular size.

I do agree they should be available separately as well. But I disagree that anyone would not have need for a remote while on battery usage. In fact, I'd certainly have more need of the remote if using the Radio on my deck. Too many scenarios and usage possibilities to outright dismiss remote + battery usage.

twynne
2009-10-22, 07:48
Agreed. But that's what "pre-order" is, you are "pre-ordering" for a future (possible December) shipping.

IMO, as I've stated before in another thread, they should have a sign up for email notifications for such future hardware and services (like when Pandora One accounts will be able to stream at the 192k bit-rate on SB players). This would greatly reduce a lot of the "when is xxx going to be available" and second guessing in these forums. You'll know when it's actually available when you get your email, conveniently including a direct link to place your order. :)

Still think you've missed the point. It's on the site for pre-order, but attempting to order it throws an error. My post has nothing to do with whether it's available or not, but the fact that the website is rubbish.

toby10
2009-10-22, 07:55
Still think you've missed the point. It's on the site for pre-order, but attempting to order it throws an error. My post has nothing to do with whether it's available or not, but the fact that the website is rubbish.

Ah, gotcha. I guess just wait till that button changes from pre-order to order (and I'd bet that won't be before December, at best). :)

hellesangel
2009-11-01, 05:55
What's the current status of the Radio's battery? I've been trying to find out but it seems to have vanished from all forms of the Logitech site (except Google's cache, of course ;-)) but trying to find current information is next to impossible.

I guess the company has some internal trouble and have delayed it, would be nice if they just said so...

twynne
2009-11-01, 06:25
Same state on the UK site. The listing is here:

http://www.logitech.com/index.cfm/speakers_audio/wireless_music_systems/devices/6066&cl=gb,en

It still has a holding picture and a 'preorder' button. Clicking the preorder button throws an error. I've had a support ticket open on this for a couple of weeks now.

On a related note, I was able to order 2 SB Touches also a couple of weeks ago, but they're just sitting at 'In Process'. Ecommerce support has no clue - they tried to blame it on my credit card company (who confirms there is no problem with payment). I suspect they're just not in stock, but it would seem sensible to just say that rather than make up some silly excuse about payment issues.

toby10
2009-11-01, 08:29
The last time beta testers were told of Radio battery availability it was "December....at the earliest".

hellesangel
2009-11-01, 12:45
In a way it's not at all surprising. Moving from purely mains powered devices to possibly battery powered isn't at all an easy step, and will require very careful hardware and software design for it to work effectively. I worked for fifteen years writing software for mobile telephones and know from painful experience how tricky it is to squeeze the maximum lifetime from a battery. I wouldn't be at all surprised if Logitech under-estimated this and currently have the devices running for about half an hour on a full charge and are trying to figure out where all those amps are going ;-)

In the meantime I ordered a Radio over Amazon.de and will enjoy it inside for a while...

Chunkywizard
2009-11-01, 13:04
There's already beta units in the field. IIRC MeSue said she got 8hours of continuous play out of the battery

HTH

CW

toby10
2009-11-02, 04:13
There's already beta units in the field. IIRC MeSue said she got 8hours of continuous play out of the battery

HTH

CW

Correct. But....
- not all beta units are battery capable
- not all beta testers received batteries, very short supply
- the batteries are also "beta" in the beta units, i.e. not full production units at the time beta users received batteries

hellesangel
2009-11-02, 07:53
I hope all production Radios will be battery capable...

And 8 hours sounds like a very respectable life time for a battery, now I'm really looking forward to its release.

radish
2009-11-02, 08:24
I hope all production Radios will be battery capable...

They will be.

Chunkywizard
2010-01-04, 09:48
Just thought I would raise this thread in the hope that someone from Logitech (MickeyG?) could update us. His sticky at the top of the radio section states availability as the second half of January. That is only 2-4weeks away. When will the battery be open to orders? Now I have my radio I can see the benefits of having a battery so I would like to order!

Anyone from sales/marketing have an update?

CW

jimbo45
2010-01-06, 04:08
Hi all
New Year resolution for 2010

(Not just with Logitech -- BUT ANYBODY)

I WILL NOT DEAL WITH OFFSHORED CALL CENTRES (USUALLY IN INDIA) ANY MORE .

I've gone back to old fashioned FAX if I need any support -- it actually works quicker too in the long run. !!!!


I think finally if everynbdy refused to put up with the irritating telephone menu's plus the inevitable "Your Call is important to Us" or "In order to get you to your service as quickly as possible" we could consign these wretched "Service centres" back to the "Dustbin of History".

As many as 15 years ago you could get -- there are xxx people in front of you in the queue -- your call should be answered in approximately yy minutes.


Since then Call centre service has got PROGRESSIVELY WORSE -- why can't we with 21st century technology place our request and then the CALL CENTRE would automatically Ring back when an agent was available -- SIMPLE TECHNOLOGY. Why on earth have we got WORSE service when technology has advanced by leaps and bounds and could give us a PROPER service.

The battery connector is actually fairly standard so you could "make one" using standard re-chargeable AA batteries -- cheaper by far.

This Radio is just CRYING OUT for batteries -- it's great to take it around the house -- and as it plays FLAC music directly who needs CD's etc any more.

Cheers
jimbo

testmatch
2010-02-05, 13:05
When will the battery be open to orders? Now I have my radio I can see the benefits of having a battery so I would like to order!
CW

I see that http://www.logitech.com/index.cfm/speakers_audio/wireless_music_systems/devices/6066&cl=gb,en now states "Product available March 31, 2010." and the US site carries the same information.

snarlydwarf
2010-02-05, 13:08
I see that http://www.logitech.com/index.cfm/speakers_audio/wireless_music_systems/devices/6066&cl=gb,en now states "Product available March 31, 2010." and the US site carries the same information.

Yes, Andy said the batteries are actually all ready to ship, just waiting for qualification of 7.4.2 release.

So should have them before the sun comes out here for its two-week annual visit.

Chunkywizard
2010-02-05, 14:26
It doesn't stack up with 7.4.2 being released soon. Maybe they got the date mixed up with when the Touch will ship!!

CW