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View Full Version : Roku Labs updates Soundbridge specs



Ted Fitch
2004-06-30, 09:17
>> According to the documentation, you need to have iTunes running. If
>> that's the case, I'm canceling my order!

Well, that's their "suggested" setup, but you can still run SlimServer
(although they don't "support" it) :-)

Also, I just read the EULA (page 37 of the PDF) and they say that Apple can
choose to terminate the agreement to let the use DAAP at any time...and then
Roku would bascially "try" to provide you with software that would work like
iTunes had worked...it sounds like if Apple pulled the plug for some reason,
you could be out of luck perhaps...

Hmmm

kdf
2004-06-30, 10:34
Quoting Ted Fitch <tfitchw (AT) intermedia-inc (DOT) com>:

> >> According to the documentation, you need to have iTunes running. If
> >> that's the case, I'm canceling my order!
>
> Well, that's their "suggested" setup, but you can still run SlimServer
> (although they don't "support" it) :-)

yeah....guess who ends up having to 'support' it
-kdf

Roy M. Silvernail
2004-06-30, 11:59
kdf wrote:

>Quoting Ted Fitch <tfitchw (AT) intermedia-inc (DOT) com>:
>
>
>
>>>>According to the documentation, you need to have iTunes running. If
>>>>that's the case, I'm canceling my order!
>>>>
>>>>
>>Well, that's their "suggested" setup, but you can still run SlimServer
>>(although they don't "support" it) :-)
>>
>>
>
>yeah....guess who ends up having to 'support' it
>
>
Permit me to humbly suggest that the line be drawn in the sand right
this very minute. We should state categorically that we do not support
the Roku SoundBridge. Get Dean to put it on the download page.

Seriously, I do a good amount of direct customer support in my job
(which involves some fairly esoteric specialty hardware). If the limits
of support for tangentially related stuff aren't made excruciatingly
clear at the outset, the general customer base of the Other Thing will
first assume and then demand that we support the Other Thing. From
there, it starts to take more resources to explain the lack of support
than it would consume to actually support it. Either scenario draws
resources from the primary mission.

SlimServer is our product. If Roku wants to claim "compatibility", it
is clearly their responsibility to support that compatibility. Unless,
of course, they want to cut a large PO to Slim Devices for outsourcing
support.

--
Roy M. Silvernail is roy (AT) rant-central (DOT) com, and you're not
"It's just this little chromium switch, here." - TFS
SpamAssassin->procmail->/dev/null->bliss
http://www.rant-central.com

kdf
2004-06-30, 12:19
Quoting "Roy M. Silvernail" <roy (AT) rant-central (DOT) com>:

> Permit me to humbly suggest that the line be drawn in the sand right
> this very minute. We should state categorically that we do not support
> the Roku SoundBridge. Get Dean to put it on the download page.
>
> Seriously, I do a good amount of direct customer support in my job
> (which involves some fairly esoteric specialty hardware). If the limits
> of support for tangentially related stuff aren't made excruciatingly
> clear at the outset, the general customer base of the Other Thing will
> first assume and then demand that we support the Other Thing. From
> there, it starts to take more resources to explain the lack of support
> than it would consume to actually support it. Either scenario draws
> resources from the primary mission.
>
> SlimServer is our product. If Roku wants to claim "compatibility", it
> is clearly their responsibility to support that compatibility. Unless,
> of course, they want to cut a large PO to Slim Devices for outsourcing
> support.
>
:)

I dont do any official customer support (mostly because I'm far too keen to tell
someone to take a flying leap if they are pushy ;). However, I was mostly
thinking in terms of a new group of people, most likely with different ways that
they want the system to work. Thus, more feature requests that could
potentially pull in different directions. There is also the issue that many
will find it cannot measure up to squeezebox when used with slimserver, simply
because the soundbridge uses the older Slimp3-style UDP protocol.

I'm not sure many will come along here and announce "my soundbridge wont play
FLAC...". Of course, if they threaten to return their hardware because flac
drops out...that might be entertaining :))
-kdf

Kevin O. Lepard
2004-06-30, 12:34
>Quoting Ted Fitch <tfitchw (AT) intermedia-inc (DOT) com>:
>
>> >> According to the documentation, you need to have iTunes running. If
>> >> that's the case, I'm canceling my order!
>>
>> Well, that's their "suggested" setup, but you can still run SlimServer
>> (although they don't "support" it) :-)
>
>yeah....guess who ends up having to 'support' it

Indeed, though I would think that the standard response from Slim
Devices should be that they don't support the Roku.

Kevin
--
Kevin O. Lepard
lepard.kevin (AT) fireserve (DOT) net

Happiness is being 100% Microsoft free.

Roy M. Silvernail
2004-06-30, 13:27
kdf wrote:

>I dont do any official customer support (mostly because I'm far too keen to tell
>someone to take a flying leap if they are pushy ;).
>
You have *no idea* how often I'd have liked to do just that! :D

>However, I was mostly
>thinking in terms of a new group of people, most likely with different ways that
>they want the system to work. Thus, more feature requests that could
>potentially pull in different directions. There is also the issue that many
>will find it cannot measure up to squeezebox when used with slimserver, simply
>because the soundbridge uses the older Slimp3-style UDP protocol.
>
>
Well, unless they also have a Squeezebox, I doubt they'd have a
reference for comparison. (and if they do own a SB, I doubt they'd buy
a Roku, but I digress) But you hit the nail squarely. Different
audience, different expectations and eventually a dilution of the
product. Sort of like what happened to Creative Computing magazine back
in the 80's when all the other computer mags were going under and
subbing CC for the remaining subscriptions.

>I'm not sure many will come along here and announce "my soundbridge wont play
>FLAC...".
>
Oh, they will. You can bet Roku will have a form letter directing all
inquiries right here.

>Of course, if they threaten to return their hardware because flac
>drops out...that might be entertaining :))
>
>
Hey... I think we're on to something! :)

--
Roy M. Silvernail is roy (AT) rant-central (DOT) com, and you're not
"It's just this little chromium switch, here." - TFS
SpamAssassin->procmail->/dev/null->bliss
http://www.rant-central.com

jacobdp
2004-06-30, 13:51
On Wed, 30 Jun 2004 16:27:03 -0400, Roy M. Silvernail
<roy (AT) rant-central (DOT) com> wrote:
> Oh, they will. You can bet Roku will have a form letter directing all
> inquiries right here.

They already point people directly at
http://slimdevices.com/su_downloads.html for SlimServer. As far as I
can tell, the words "Slim Devices" and "Squeezebox" don't appear
_anywhere_ on their site.

They don't even make it clear in the FAQ that SlimServer was written
by a different company and community. They refer to it as
"third-party" once, and "optional" once, but for the most part it
would be extremely easy to assume that Roku themselves wrote
SlimServer and offer it as an option.

- Jacob

Peter J.Pouliot
2004-07-01, 12:43
Does anyone have the stock quote plugin working, it crashes my
slimserver every time i try to use it. Any tips would be helpful.
cheers,

p

1 Squeezebox, 1 Slimp3

Bill Humphries
2004-07-01, 12:47
On Jul 1, 2004, at 12:43 PM, Peter J.Pouliot wrote:

> Does anyone have the stock quote plugin working, it crashes my
> slimserver every time i try to use it. Any tips would be helpful.

Sigh, so will someone write the damned email plug-in and it over with.

-- whump, "it's an audio device, not emacs, already."

kdf
2004-07-01, 12:58
The plugin is too old. The version available at Carel's site is for SliMP3
server (slimserver v4.2.6 or earlier). You need to convert it to work with
slimserver v5 or higher.

if are able to run perl scripts on your pc, download this:
http://cvs.slimdevices.com/~cvs/viewcvs_0.9.2/cgi/viewcvs.cgi/slim/tools/whack.pl

run it with the stock quote plugin as an argument and it will be converted. If
you can't run it, then email me off list and I'll send you a copy of the already
converted version that I have been using.

-kdf

Quoting "Peter J.Pouliot" <peter (AT) pouliot (DOT) net>:

> Does anyone have the stock quote plugin working, it crashes my
> slimserver every time i try to use it. Any tips would be helpful.
> cheers,
>
> p
>
> 1 Squeezebox, 1 Slimp3
>
>

kdf
2004-07-01, 13:01
Quoting Bill Humphries <whump (AT) mac (DOT) com>:

>
> On Jul 1, 2004, at 12:43 PM, Peter J.Pouliot wrote:
>
> > Does anyone have the stock quote plugin working, it crashes my
> > slimserver every time i try to use it. Any tips would be helpful.
>
> Sigh, so will someone write the damned email plug-in and it over with.
>
huh?

whump@mac.com
2004-07-01, 13:24
On Jul 1, 2004, at 1:01 PM, kdf wrote:

>>> Does anyone have the stock quote plugin working, it crashes my
>>> slimserver every time i try to use it. Any tips would be helpful.
>>
>> Sigh, so will someone write the damned email plug-in and it over with.

That was a reference to the well-known problem in which every program
grows until it can read email.

-- whump

mherger
2004-07-01, 13:40
>>>> Does anyone have the stock quote plugin working, it crashes my
>>>> slimserver every time i try to use it. Any tips would be helpful.
>>>
>>> Sigh, so will someone write the damned email plug-in and it over with.
>
> That was a reference to the well-known problem in which every program
> grows until it can read email.

The email-plugin has been available for months
(http://callisto.deane-freeman.com/slimserver/). So please have it make
mayonnaise - or it won't have any chance on the french market :-)

Michael

kdf
2004-07-01, 13:43
Quoting whump (AT) mac (DOT) com:

>
> On Jul 1, 2004, at 1:01 PM, kdf wrote:
>
> >>> Does anyone have the stock quote plugin working, it crashes my
> >>> slimserver every time i try to use it. Any tips would be helpful.
> >>
> >> Sigh, so will someone write the damned email plug-in and it over with.
>
> That was a reference to the well-known problem in which every program
> grows until it can read email.

well, guess its all over then...
there is already a POP email checker, and a Eudora plugin.
-kdf

Dan Foxley
2004-07-05, 14:23
Can't code be added to Slim Server to kill compatability with ROKU?
"Kevin O. Lepard" <lepard.kevin (AT) fireserve (DOT) net>
wrote in message news:p06110400bd08c6245cf3@[192.168.0.149]...
> >Quoting Ted Fitch
<tfitchw (AT) intermedia-inc (DOT) com>:
> >
> >> >> According to the documentation, you need to have iTunes running.
If
> >> >> that's the case, I'm canceling my order!
> >>
> >> Well, that's their "suggested" setup, but you can still run SlimServer
> >> (although they don't "support" it) :-)
> >
> >yeah....guess who ends up having to 'support' it
>
> Indeed, though I would think that the standard response from Slim
> Devices should be that they don't support the Roku.
>
> Kevin
> --
> Kevin O. Lepard
> lepard.kevin (AT) fireserve (DOT) net
>
> Happiness is being 100% Microsoft free.

kdf
2004-07-05, 14:38
1) its open source, so anyone could read the code for what has been done.
2) that's just being as low as they are.

Open Source is about being available to all for use and contribution so that
everyone can benefit. Some people think its just about getting free stuff, in
order to lower your overhead, and get your fingers into the dedicated open
source fanbase without any effort. Some peope will buy a device just becuase it
says "open source" somewhere in the docs. It gives the impression that the
device is customisable by the user, and functional in varied environments. As
Open Source becomes more mainstream, you will find it being used more and more
as a marketing tool.
-kdf

Quoting Dan Foxley <danf (AT) nethere (DOT) com>:

> Can't code be added to Slim Server to kill compatability with ROKU?


> "Kevin O. Lepard" <lepard.kevin (AT) fireserve (DOT) net>
> wrote in message news:p06110400bd08c6245cf3@[192.168.0.149]...
> > >Quoting Ted Fitch
> <tfitchw (AT) intermedia-inc (DOT) com>:
> > >
> > >> >> According to the documentation, you need to have iTunes running.
> If
> > >> >> that's the case, I'm canceling my order!
> > >>
> > >> Well, that's their "suggested" setup, but you can still run SlimServer
> > >> (although they don't "support" it) :-)
> > >
> > >yeah....guess who ends up having to 'support' it
> >
> > Indeed, though I would think that the standard response from Slim
> > Devices should be that they don't support the Roku.
> >
> > Kevin
> > --
> > Kevin O. Lepard
> > lepard.kevin (AT) fireserve (DOT) net
> >
> > Happiness is being 100% Microsoft free.
>
>
>
>