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View Full Version : Got my Squeezebox Touch...



trefork
2009-08-27, 18:12
... but it's not working, and Logitech support claims such a product does not exist, even though many vendors carry the SKU:

http://www.google.com/products?q=squeezebox+touch

So, what's going on here?

trefork
2009-08-27, 18:23
Actually, these places claim to have it in stock (at time of writing):

http://www.ecost.com/detail.aspx?edp=50831961
http://www.futurepowerpc.com/scripts/product.asp?PRDCODE=930-000074__
http://www.nextdaypc.com/main/products/details.aspx?PID=8983129

JJZolx
2009-08-27, 18:36
So post a photo of it sitting lifeless in your living room.

iPhone
2009-08-27, 19:17
... but it's not working, and Logitech support claims such a product does not exist, even though many vendors carry the SKU:

http://www.google.com/products?q=squeezebox+touch

So, what's going on here?

I'm with Jim. Post a picture of your lifeless unit sitting on today's newspaper on your kitchen table beside the OEM packaging with the invoice taped to the box like it was an iPhone for sell on Ebay.

I tried to purchase one on several of those Google listed sites and the transaction will no go through. I even called a few and they said they have no such product muchless any stock!

Buyer beware, looks like somebody could be trying to scam people out of money or attempt advance sales off a rumored SKU# that has been going around the Internet.

Besides, most Squeezeboxes (if not all) have been available directly from the Company website well before being available from Internet stores or retailers. If this device exists, I would be watching the Slim Devices website for first real hints that it exists and/or could be pre-ordered. That's what happened with the Boom. Can't think of any reason why a company wouldn't want to pre-sale as many at full retail as possible. So if it exists, I'd be watching the company website instead of the rumor mills and vaporware Internet retailers.

radish
2009-08-27, 19:26
Actually, these places claim to have it in stock (at time of writing):

http://www.ecost.com/detail.aspx?edp=50831961
http://www.futurepowerpc.com/scripts/product.asp?PRDCODE=930-000074__
http://www.nextdaypc.com/main/products/details.aspx?PID=8983129

Thanks for the list of places never to order anything from...

trefork
2009-08-27, 20:33
So post a photo of it sitting lifeless in your living room.

Man, tough crowd.

http://picasaweb.google.com/nilskp/SqueezeboxTouch?authkey=Gv1sRgCMq1rMLW7bfH7QE#

trefork
2009-08-27, 20:37
Thanks for the list of places never to order anything from...

Don't know, I only listed the ones that seemed reputable.

http://www.google.com/products/reviews?fq=930-000074&cid=e4beb14c544b07ec&sort=1&cat=merchants
http://www.google.com/products/reviews?fq=930-000074&cid=e272a5204271b8fb&sort=1&cat=merchants
http://www.google.com/products/reviews?fq=930-000074&cid=e62b1f9ea097370c&sort=1&cat=merchants

Anyway, I got mine, unfortunately too early.

Mnyb
2009-08-27, 20:51
Don't know, I only listed the ones that seemed reputable.

http://www.google.com/products/reviews?fq=930-000074&cid=e4beb14c544b07ec&sort=1&cat=merchants
http://www.google.com/products/reviews?fq=930-000074&cid=e272a5204271b8fb&sort=1&cat=merchants
http://www.google.com/products/reviews?fq=930-000074&cid=e62b1f9ea097370c&sort=1&cat=merchants

Anyway, I got mine, unfortunately too early.

To early is an understatement :) wonder if the software is near ready yet ?
Some wendor have really made a big mistake here.

Anyway to have a slim chance of getting some music out of it.
If your plan was to listening to your local files you have to install the 7.4 beta squeezeboxserver *not* the 7.3.3 squeezecenter, beware that 7.4 beta is in a real flux just now bugs are rife.

read warning here :http://wiki.slimdevices.com/index.php/Nightly_Builds
get it here: http://downloads.slimdevices.com/nightly/?ver=7.4

If your set for online content without your pc running do not use http://www.squeezenetwork.com/index
But this http://www.test.squeezenetwork.com/index this is the beta site for these things .

As Touch is not ready yet your experience of it will probably not be the one intended , you have to somewhat patient while the development get finished.

Cool anyway he he he

JJZolx
2009-08-27, 20:52
Who did you buy it from?

trefork
2009-08-27, 20:59
Who did you buy it from?

CostCentral.com

JJZolx
2009-08-27, 21:03
CostCentral.com

Looks like they had a run on them. :-) Or you bought their demo model.

trefork
2009-08-27, 21:13
Looks like they had a run on them. :-) Or you bought their demo model.

They had 8 in stock when I ordered. It was no demo model, fully packaged with all the thin film on screen and everything. Definitely unopened.

Mnyb
2009-08-27, 21:27
Now they are out of stock, so there is 8 involuntary beta testers out there..
I want to hear the phone call they are going to get from logitech.

I understand that they stock retailers in advance this time, to actually have unit's on sale on release date.
Last time around with the duet there was nothing to buy in the world at large and limited supply in the US the first months.

pichonCalavera
2009-08-27, 21:43
Does it have a manual?, maybe over it says what version of squeeze server you need to use.

bzed
2009-08-27, 22:10
I was able to order 1 from ecost.com, and mistakenly also ordered 1 from futurepowerpc.com. They both have sent confirms that they are ready to ship. I will try and cancel the futurepowerpc.com as I only need one.

Sike
2009-08-27, 23:17
They don't seem to ship internationally..


I understand that they stock retailers in advance this time, to actually have unit's on sale on release date.
Last time around with the duet there was nothing to buy in the world at large and limited supply in the US the first months.

Yeah, when the Duet went on sale in switzerland, you could not purchase them online because all of the high street dealers had snapped them all up and selling them at full retail... It really hurt to have to pay full list price.. (Here you usually get 25% off online..)

bluegaspode
2009-08-27, 23:33
this is way cool - owning a device that the support says doesnt exist :)
Did you send them the fotos as well, what are they saying now ?

Maybe thats also the cause, why we only get beta-nightlies but no updated source-code anymore - too much hints for the touch maybe :)

kdf
2009-08-28, 01:26
bluegaspode wrote:
> Maybe thats also the cause, why we only get beta-nightlies but no
> updated source-code anymore - too much hints for the touch maybe :)
>
>
The source code is all available on svn. The builds were stripped of
the excess source since it made for very large downloads. It also
confused people who tried to edit it and wondered why nothing changed.
Windows builds have it all packaged into the executable so the source
was just a waste. See the wiki for developers guide and you'll get the
links for the source code if you need it. There are repos for both
squeezecenter and the squeezeplay/squeezeos/jive software.

-kdf

jimzak
2009-08-28, 03:57
eCost is horrible.

I was completely unsuccessful in getting them to accept a defective return. I had to reverse my credit card.

Check ResellerRatings.com for their 1.36/10 rating:

http://www.resellerratings.com/store/eCost

-------------

OTH the Touch looks great. I'm in for one asap.

trefork
2009-08-28, 05:22
Does it have a manual?, maybe over it says what version of squeeze server you need to use.

No manual. I don't recall if my SB 3 came with one, but this one didn't.

trefork
2009-08-28, 05:25
this is way cool - owning a device that the support says doesnt exist :)
Did you send them the fotos as well, what are they saying now ?

Maybe thats also the cause, why we only get beta-nightlies but no updated source-code anymore - too much hints for the touch maybe :)

The guy I talked to was probably a drone. His manager was on vacation and I think he had been told not to acknowledge the Touch. But when you have a customer calling with one in his living room, it's just stupid, and poor customer support, to deny the existence. I would have been fine with him saying that it's not supposed to be released yet, so they don't have support ready.
I may call back on Monday to talk to his manager.

Regarding the source code, I currently have 7.3.3 installed, which doesn't work on the Touch side, but on the server side, it recognizes the Touch as "Controller", which probably means that it runs the same OS, just with a different screen resolution.

gfuchs
2009-08-28, 06:25
... Logitech support claims such a product does not exist,
Reminds me of Mohammed Saeed al-Sahhaf the Iraqi Information Minister claiming there were no American troops in Baghdad.

maggior
2009-08-28, 06:37
Man, tough crowd.

http://picasaweb.google.com/nilskp/SqueezeboxTouch?authkey=Gv1sRgCMq1rMLW7bfH7QE#

Your pictures have been posted on Engadget:
http://www.engadget.com/2009/08/28/squeezebox-touch-unboxed-and-in-the-wild/

OutdoorXplorer
2009-08-28, 07:11
No manual. I don't recall if my SB 3 came with one, but this one didn't.

My SB3 came with Manuals.

DoomWolf
2009-08-28, 07:49
No manual. I don't recall if my SB 3 came with one, but this one didn't.

The box in your pictures says documentation is included under 'Package Contents'.

Jetlag
2009-08-28, 08:02
Is there a PDF version of the manual on the CD? If so a link to the file would be most appreciated! ;-)

Also, I can't read the part number on the box in the photo, could you post it please?

Thanks!

Mnyb
2009-08-28, 08:03
Did the firmware update get trough eventually ?
They have done massive changes over the last month.
The time to get the hardware manufactured (in a sweat chop in the far east I assume )and delivered to your doorstep it must have taken some months.
I wild guess is that the delivered firmware is very dysfunctional and it needs it update.

Normally this can be done via the SD card, if the online download failed.
But as the product "do not exist" therefore one can not find any firmware to download on this site.

CFoote
2009-08-28, 08:24
Trefork, no response from the developers here on the forum? That's interesting for sure. I know they are probably very busy getting ready to launch all this stuff, but this is certainly bizarre.

Chris

Siduhe
2009-08-28, 08:31
Not really - Slim Devices have always had an absolute policy of not commenting on products before they are officially launched and Logitech seems to take the same approach.

Before the Boom was launched, a retailer or sales rep dropped the bomb pretty effectively by posting photos of himself with the Boom and details of the proposed launch IIRC. They didn't comment on that either.

trefork
2009-08-28, 08:43
Did the firmware update get trough eventually ?
They have done massive changes over the last month.
The time to get the hardware manufactured (in a sweat chop in the far east I assume )and delivered to your doorstep it must have taken some months.
I wild guess is that the delivered firmware is very dysfunctional and it needs it update.

Normally this can be done via the SD card, if the online download failed.
But as the product "do not exist" therefore one can not find any firmware to download on this site.

The first thing it did was to update the firmware, so the SD servers for this is definitely running and working. It now claims I have the latest firmware. It may be that it's some internal beta firmware, or the fact that my server is running 7.3.3. I may try a nightly build of 7.4 at some point, if I have time.

bluegaspode
2009-08-28, 08:58
bluegaspode wrote:
> Maybe thats also the cause, why we only get beta-nightlies but no
> updated source-code anymore - too much hints for the touch maybe :)
>
>
The source code is all available on svn.
-kdf
This might be true for the squeezecenter, but not Jive/SqueezeOS which is the actual firmware (having all the interesting stuff for the touch).

http://svn.slimdevices.com/jive/7.4/
was last updated 2 month ago ;) ... or am I missing something ?

kdf
2009-08-28, 09:32
> http://svn.slimdevices.com/jive/7.4/
> was last updated 2 month ago ;) ... or am I missing something ?

fair point. I haven't actually been following controller nightlies (have
to admit I don't use them very often as I have more laptops around than I
need).

And fair enough to Logitech too. Some portions of the controller code are
not as open as SC, so it up to them when anything gets dumped to the
trunk.

-kdf

gfuchs
2009-08-28, 11:06
I was able to order 1 from ecost.com, and mistakenly also ordered 1 from futurepowerpc.com. They both have sent confirms that they are ready to ship. I will try and cancel the futurepowerpc.com as I only need one.
ecost shows them as in stock but my order is "Backordered".

peterw
2009-08-28, 11:08
The guy I talked to was probably a drone. His manager was on vacation and I think he had been told not to acknowledge the Touch. But when you have a customer calling with one in his living room, it's just stupid, and poor customer support, to deny the existence. I would have been fine with him saying that it's not supposed to be released yet, so they don't have support ready.
I may call back on Monday to talk to his manager.


In the big Touch thread you said you spoke with Anoop. That might be "Anoop M." (http://forums.slimdevices.com/member.php?u=8996) who has made hundreds of posts on these forums to help users and even solicited contact from customers ("Let me know if I can help with anything.", http://forums.slimdevices.com/showthread.php?t=32938) -- despite the forums not being an official support channel.

Expecting him to put his job at risk to help you and calling him a "drone" when he didn't do what you wanted seems rather harsh.

kdf
2009-08-28, 11:24
A non-working device may be something you want to take up with the vendor, or at least be prepared to do so. Boxed product in your living room or no, there is no announced "Touch" product, so you really have no way of knowing for sure what you have.

As someone else mentioned, it could be a demo unit of some kind. A long while back, another user ended up with a trade show demo unit of an SB classic, which was deliberately non-functional aside from a demo routine. They are apparently supposed to be destroyed but I guess someone decided a few dollars was a better end.

I would hold on or your receipt and don't let whatever return policy CostCentral may have expire until you are sure you have what you expected. I would certainly not be blaming anyone at Logitech. If there isn't an announcement or release of any kind, it's NOT a product and they certainly can't be supporting it. Heck, I was at a company that actually went so far as to cancel a project that had already been announced publiclly (for many good reasons not worth typing out here). It happens.

-kdf

trefork
2009-08-28, 11:28
In the big Touch thread you said you spoke with Anoop. That might be "Anoop M." (http://forums.slimdevices.com/member.php?u=8996) who has made hundreds of posts on these forums to help users and even solicited contact from customers ("Let me know if I can help with anything.", http://forums.slimdevices.com/showthread.php?t=32938) -- despite the forums not being an official support channel.

Expecting him to put his job at risk to help you and calling him a "drone" when he didn't do what you wanted seems rather harsh.

That may or may not be him. Regardless, telling a customer who bought a product in good faith (I had no idea it wasn't released) that the product is non-existent, basically implying that I'm lying, is inexcusable in my book. To keep repeating the party line to a customer who has the product sitting on his shelf, is dronish behavior in my book.

trefork
2009-08-28, 11:29
A non-working device may be something you want to take up with the vendor, or at least be prepared to do so. Boxed product in your living room or no, there is no announced "Touch" product, so you really have no way of knowing for sure what you have.

Oh puleeze.

kdf
2009-08-28, 11:35
>
> kdf;452557 Wrote:
>> A non-working device may be something you want to take up with the
>> vendor, or at least be prepared to do so. Boxed product in your living
>> room or no, there is no announced "Touch" product, so you really have no
>> way of knowing for sure what you have.
>
> Oh puleeze.

Sorry, mate, just facts. No reason to think you aren't being scammed with
something that is pre-production even if only just barely. The Controller
was a while before it was full production, and there were beta testers
with hardware that stopped working as software moved forward. You can
scoff at me all you like, but I'm simply providing awareness. You may
have a genuine piece of kit and you deserve all the worship you are
seeking for being the first. But I know you'll be peeved if the device you
bought in good faith turns out to be an older revision.

-k

CFoote
2009-08-28, 12:01
>[color=blue]

Sorry, mate, just facts. No reason to think you aren't being scammed with
something that is pre-production even if only just barely. The Controller
was a while before it was full production, and there were beta testers
with hardware that stopped working as software moved forward. You can
scoff at me all you like, but I'm simply providing awareness. You may
have a genuine piece of kit and you deserve all the worship you are
seeking for being the first. But I know you'll be peeved if the device you
bought in good faith turns out to be an older revision.

-k

Come on now, there have been rumors for months about this device, and the fact that it came factory sealed with an instruction manual and a valid serial # would seem to indicate to me that it's the real deal.

The real problem is that Logitech needs tighter control on its distributors so customers don't end up with these problems. It's very, very hard not to leak a product these days; look at Apple, they have been pretty good with the iPhone but then a Chinese employee killed himself when internal investigations started to question him about leaked photos.

The poor guy isn't seeking worship, he'd like to have the device work. I don't think it's asking too much.

Chris

amcluesent
2009-08-28, 12:09
I'd stick it on Ebay with the link to Engadget's coverage.

jo-wie
2009-08-28, 12:46
This might be true for the squeezecenter, but not Jive/SqueezeOS which is the actual firmware (having all the interesting stuff for the touch).

http://svn.slimdevices.com/jive/7.4/
was last updated 2 month ago ;) ... or am I missing something ?

On the first picture you see it's 7.4.0 r7262.

Jetlag
2009-08-28, 13:01
Does the installation CD include the user manual?

ghostrider
2009-08-28, 13:46
Come on now, there have been rumors for months about this device, and the fact that it came factory sealed with an instruction manual and a valid serial # would seem to indicate to me that it's the real deal.

The real problem is that Logitech needs tighter control on its distributors so customers don't end up with these problems. It's very, very hard not to leak a product these days; look at Apple, they have been pretty good with the iPhone but then a Chinese employee killed himself when internal investigations started to question him about leaked photos.

The poor guy isn't seeking worship, he'd like to have the device work. I don't think it's asking too much.

Chris

+1 This is indeed a tough crowd. He said he got a firmware update from SN and that he was gonna try the 7.4 beta SC when he got the chance. Why would Logitech send a limited function demo to an online retailer? The retailer just screwed up and released the product early. Hope you get it working!

trefork
2009-08-28, 17:04
Is there a PDF version of the manual on the CD?

Just checked. There's no manual and no CD. Just a slim user guide, which basically tells you to go online for all your needs. The box content description makes no mention of any software, CD, or manual either.

gorman
2009-08-29, 03:58
Is AAC and Apple Lossless supported natively now?

jmpage2
2009-08-29, 10:15
If you'd read the thread at all you'd realize that he can't get it working because the software apparently is not ready yet (even though the unit has shipped).

ghostrider
2009-08-29, 10:29
Will it connect to Squeezenetwork as the server?

gorman
2009-08-31, 01:51
If you'd read the thread at all you'd realize that he can't get it working because the software apparently is not ready yet (even though the unit has shipped).I was actually asking based on the box stating native AAC and ALAC support...

Roger66
2009-08-31, 06:47
@trefork:

Are there any statements about energy consumption on the package, or do you have the possibilities to measure them (off/standby/working) ?

Another interesting point ist the file system compatibility at the USB port. Is NTFS possible for USB media ?

trefork
2009-08-31, 07:12
Yesterday I received a courteous email from Logitech, apologizing for my experience with the SB Touch.
I was asked not to reveal any specifics, but I'm glad we're past the denial and common sense has prevailed.

CFoote
2009-08-31, 08:15
Yesterday I received a courteous email from Logitech, apologizing for my experience with the SB Touch.
I was asked not to reveal any specifics, but I'm glad we're past the denial and common sense has prevailed.

That's great to hear, I'm really glad things worked out. Congrats and enjoy.

Chris

killie99
2009-08-31, 08:23
Yesterday I received a courteous email from Logitech, apologizing for my experience with the SB Touch.
I was asked not to reveal any specifics, but I'm glad we're past the denial and common sense has prevailed.

And I assume it was made worth your while to agree to this ...... but you're probably not allowed to divulge that either now :)

amcluesent
2009-08-31, 08:30
All should be clear after IFA Berlin 2009, only a few days now.

Paul Webster
2009-08-31, 16:42
Another interesting point ist the file system compatibility at the USB port. Is NTFS possible for USB media ?
From what I remember of the draft FAQ pages (subsequently pulled) was that it is FAT32 only.

shevans
2009-09-01, 03:34
From what I remember of the draft FAQ pages (subsequently pulled) was that it is FAT32 only.

Yes, you can still (via Google cache) see some info and its FAT32!

trefork
2009-09-01, 11:18
And I assume it was made worth your while to agree to this ...... but you're probably not allowed to divulge that either now :)

Haha, I wish.

All I was told was a couple of dates, nothing meaty. I'm sure those dates will be revealed soon anyway.

trouty00
2009-09-01, 12:12
Yes, you can still (via Google cache) see some info and its FAT32!

care to share a link, i cant find it...

shevans
2009-09-01, 12:55
Long URL.... cache evaporating very rapidly!

http://74.125.77.132/search?q=cache:qkH4h8piN9wJ:www.logitechsqueezebox .com/support-for-ap.html+touch+site:logitechsqueezebox.com&cd=3&hl=en&ct=clnk&gl=uk

mvalera
2009-09-01, 13:54
Yesterday I received a courteous email from Logitech, apologizing for my experience with the SB Touch.
I was asked not to reveal any specifics, but I'm glad we're past the denial and common sense has prevailed.

It's likely that Anoop genuinely didn't believe you had a real unit, as the retailer should never have sold it to you before they were supposed to. Obviously your posting here proved otherwise.

In any case it's a colossal mistake on the part of the regional sales and marketing group. It never should have happened.

Mike