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m_gustafsson
2009-08-26, 23:17
Hi,
I have a Squeezebox classic which recently got its ethernet HW hit by the lightning during a thunder storm. Is there anyone who has experience of repairing the ethernet HW who can give me a hint on how to do it?
Many thanks.

/Mats

funkstar
2009-08-27, 05:06
Have you contacted Support?

There may be something they can do for you. Logitech support are very helpful.

signor_rossi
2009-08-27, 06:59
Logitech support doesn't stand in for lightning damage and the ethernet isn't replaced/repaired that easily probably.
Don't you have some insurance for your house? In my case refund for lightning damage was included in the fire insurance for the house and I got some money for the damaged SB3 and I could even keep it.

signorRossi.

toby10
2009-08-27, 09:43
If covered by insurance at all, I'd suspect the deductable far exceeds the value of a an SB3.
Years ago I had an electrician put in an 8 foot ground spike connected to my main panel and also spike/surge protection right in the panel. Was under $200 installed.

For the OP:
- SD has a very reasonable flat $90 repair charge for SB3's regardless of what is wrong. I presume that does not cover shipping though.
- Check your credit card terms for automatic "buyer protection" where the cc will extend the mfr warranty up to 1 year (giving you 3 years of coverage). *some restrictions apply. :)

funkstar
2009-08-27, 11:07
Logitech support doesn't stand in for lightning damage and the ethernet isn't replaced/repaired that easily probably.
As toby said, there are repair options. I didn't expect support to replace it regardless, but they maight have some advice.

m_gustafsson
2009-08-27, 12:27
Thanks!
I will check with the support :-)

/Mats

m_gustafsson
2009-08-29, 22:34
Called the support here in Sweden. They will not repair any units, but will replace them if there is still a guarantee. The guarantee does not cover the case when a unit is struck by lightning and my unit does not have any guarantee any longer.
So, I guess that I am stuck here.

toby10
2009-08-30, 03:48
Yeah, I was afraid such damage from an outside source would not be covered. Can't blame them.
I'd still try the credit card "extended warranty" route (if that is available to you). If yes, get a written repair estimate even if it says "we do not repair such ethernet hardware problems, we only offer a full unit replacement under warranty" or something similar. Obviously it cannot say "this type of failure is not covered under warranty". :)

Might be worth a shot.