PDA

View Full Version : BBC Completely Unavailable



KMorgan
2009-06-12, 08:44
I've been trying to listen to BBC Radio2 here in the UK. Whatever device and whatever method (Internet Radio > Local, iPlayer) I use the connection just times-out. The recurring problems with BBC streams (internal server error etc.) is getting a bit boring. I gather that this is due to goings on at the BBC end. Can someone please let me know who I should write to at the BBC and what I should say (technically) to complain about this. A barrage of emails from us Squeezetypes might get noticed.... might.

Cheers

Keith

bpa
2009-06-12, 08:56
The RealAudio streams work OK for me (outside the uk) using AlienBBC. You could consider using AlienBBC as a backup when the iPlayer streams do not work.

KMorgan
2009-06-12, 09:25
The RealAudio streams work OK for me (outside the uk) using AlienBBC. You could consider using AlienBBC as a backup when the iPlayer streams do not work.

'fraid not. I've tried Alien BBC and the problem is just the same. Stuck on "connecting" and not a peep out of any player. :-(

bpa
2009-06-12, 09:33
Does BBC iPlayer work on your PC ?
If so then the AlienBBC problem is in your SC setup.

KMorgan
2009-06-12, 09:50
Does BBC iPlayer work on your PC ?


Aha! The original BBCiPlayer is stuck at "Connecting to media..." so there is obviously some major problem at their end. Suppose I should have thought of that myself. Thanks bpa

bpa
2009-06-12, 10:33
The other possibility is something to do with your ISP - perhaps blocking/managing/shaping the audio streams in some way.

KMorgan
2009-06-13, 04:19
I was expecting a few other comments confirming the lack of BBC radio streams. As of this morning I still can't connect even using the BBC web page. I'm in the UK, using Vista Home Premium, IE8, ISP Virgin Media. TV streams work fine. I've sent an email off to the BBC, but as yet no reply. I'm now wondering if I am all alone.

Keith

bpa
2009-06-13, 05:02
Start closer to home.
1. Reboot PC and all SBs and Reset the router - Some routers (e.g. Apple) can have problem with port 554 which is used for RealAudio.
2. Talk to your ISP and check that BBC works for them ?

KMorgan
2009-06-13, 07:18
bpa

Thanks for your continued help. Tried all the reset stuff inc. deleting the SC cache. It doesn't make any difference. What I have noticed is that I can get some radio channels, e.g. BBC Leeds, BBC World Service.

Is there something different about these particular streams perhaps? I'll try contacting Virgin Media but am not convinced that the nice lady in Hydrabad will know what I'm talking about.

Keith

bpa
2009-06-13, 07:59
You could try the following as a test. It needs to be run form a command prompt window and in the AlienBBC plugin Bin directory which has mplayer.exe. Assuming your PC has speakers.


This plays BBC Radio 2 - RealAudio stream.
mplayer -v -playlist http://www.bbc.co.uk/radio2/realmedia/fmg2.ram

The "-v" gives additional setup info in case they don't work.

You could try the following URLs in the SC Tune-in box.
rtsp://rmlive.bbc.co.uk/bbc-rbs/rmlive/farm/live24/bbc_ami/radio2/radio2_nb_int_live.ra
rtsp://rmlive.bbc.co.uk/bbc-rbs/rmlive/farm/live24/bbc_ami/radio2/radio2_nb_live.ra

KMorgan
2009-06-13, 08:25
You could try the following as a test. It needs to be run form a command prompt window and in the AlienBBC plugin Bin directory which has mplayer.exe. Assuming your PC has speakers.


This plays BBC Radio 2 - RealAudio stream.
mplayer -v -playlist http://www.bbc.co.uk/radio2/realmedia/fmg2.ram

The "-v" gives additional setup info in case they don't work.

You could try the following URLs in the SC Tune-in box.
rtsp://rmlive.bbc.co.uk/bbc-rbs/rmlive/farm/live24/bbc_ami/radio2/radio2_nb_int_live.ra
rtsp://rmlive.bbc.co.uk/bbc-rbs/rmlive/farm/live24/bbc_ami/radio2/radio2_nb_live.ra

bpa
Tried those two URLs in the Tune-in box. The first connects and plays, the second displays "error connecting to URL......" on my SBC.

Was going to try the CMD window method you mentioned but spookily I can't find mplayer.exe anywhere on the computer. Could this be the cause of my problem? If it is indeed missing, I don't know where it could have gone.

bpa
2009-06-13, 09:04
Ignore the mplayer test since one of the tune-in worked.

The first rtsp URL is for international (i.e. non UK listeners). I think the second URL is for UK listeners - however I am not certain.

If AlienBBC/Live BBC Streams/Radio 2 menu doesn't play and the RTSP URL plays - then it could be an SC problem with DNS as the Tune-in bypasses any SC processing and passes URL straight to mplayer.

KMorgan
2009-06-13, 10:24
Despite having f*rt*d around all day trying whatever I can, I can't get my normal BBC streams to work.

As it stands
On Squeezenetwork and Squeezecenter...
BBCiPlayer will not connect to live streams (connection timed out)
BBCiPlayer will not connect to listen-again (iPlayer cannot direct stream)
AlienBBC will not connect to live or listen-again streams (connection timed out)
Internet Radio > Local will not play (most) BBC streams (connection timed out). Some local BBC stations play, but not R1,R2 etc.

Opening BBC iPlayer web page, Radio streams get stuck at "connecting to media"

ISP Virgin Media.

V fed up. Going to do something else for the rest of the weekend.

Tks bpa for taking time out of your weekend

Keith

KMorgan
2009-06-14, 05:34
Hi bpa

Does this screenshot help at all? It's a bit faded as it was very hard to catch the final lines before the window closed.

Cheers Keith

KMorgan
2009-06-15, 04:43
Bump. Nobody else out there having a problem with BBC radio?

Keith

RadioTime David
2009-06-15, 18:55
The BBC has been making some changes to their streaming servers so if you were deep linking to the real audio streams instead of using their dynamic playlist you probably missed the transition to the new stream servers.

However, as of today the BBC has windows media streams available to international users so you should be able to play BBC Radio 1-4 live streams via the Internet Radio menu without the need for any plugins.

KMorgan
2009-06-16, 02:47
RT David

Thanks for that. I'm away on business just now but fingers xxxx that all will be OK when I get home.

Keith

bpa
2009-06-16, 02:55
I think RT David doesn't realise that you are in the UK.

AlienBBC fetches URLs direct from web site so they are "dynamic" and up to date. This might affect the 2nd RTSP URL I suggested but not your general problem.

The opening of WMA stream to non-UK users should not alter the fact that you are in the UK and WMA streams do not work - not even from your PC.

I forgot to ask earlier - have you ever got BBC radio playing through your SB ? or is this a new installation ?

KMorgan
2009-06-16, 03:14
bpa

Up until I got back home on Fri after a few days away all was working perfectly. I could get BBC Radio2 through Local, or iPlayer. I had absolutely no issues with live streams or listen-again. Now I get nothing from the main BBC stations either through SC or SN.

The odd thing is that using Internet Radio> Local I can get other streams to play. Some of these are WMA, some are RTSP (is that right?). What I really don't understand is why I can't get radio streams from the BBC via the iPlayer web site either. It gets stuck on "Connecting to Media".

There is obviously something up external to my setup at home. Don't know if this is ISP or BBC. What really surprises me is that I seem to be alone. I was expecting some comfort from others with the same problem.

Ah well GTG, I'll check in again tomorrow.

Keith

bpa
2009-06-16, 04:11
I haven't checked recently but a month ago local radio was RealAudio as some UK users found they needed to install AlienBBC to play their local radio.

On the PC - have you installed RealPlayer ? If not then it won't play RealAudio streams.

kelvinelk
2009-06-16, 04:44
Hi,

I have been having similar issues with connecting to BBC sites. However, I noticed also that RSS feeds were not working either. Updating to the latest nightly (7.3.3 - 27084) build fixed the issue for me. Maybe the same will help you?

KMorgan
2009-06-17, 01:54
I'm in Hong Kong and have Squeezeplay running on my laptop. The following are working fine,

InternetRadio>World>FeaturedCities>London>Radio2 (WMA 48kbps)

iPlayer>ListenLive>Radio2 (WMA 48kbps)

AlienBBC>BBCLiveStreams>Radio2 (RTSP 44kbps)
AlienBBC>Radio2>ListenAgain (RTSP 44kbps)

Not sure why I didn't dig out my laptop at home to see how things looked compared to the main desktop setup.

I'll see how everything looks when I get home at the end of the week.

Keith

KMorgan
2009-06-22, 13:29
As of a couple of days ago,
Alien BBC, working in all respects.
BBC iPlayer not working at all.
Internet Radio > Local on SC or SN works for some radio channels but not main BBC stations such as Radio2

As of today,
Alien BBC, working.
BBC iPlayer, working for live stations. Not working on any listen gain progs (iPlayer failed to direct stream).
Internet Radio > Local, working.

Suppose I'll just have to wait a bit longer, then everything will work for a while.

Keith

dbuk
2009-06-23, 13:54
Hi,

I had the same problem with iPlayer running on vortexbox (FC11). I tried pinging www.bbc.co.uk and found it couldn't be resolved. bbc.co.uk could be found.

I then grepped the iPlayer plugin directory for www.bbc.co.uk, found the offending url and removed the preceeding www. (sorry don't have access to the server so can't name the exact file, think it's *BBC*.pm)

So far Radio 2 live and listen again seem to working well

Cheers

KMorgan
2009-06-24, 00:44
dbuk

Would appreciate if you could detail the steps you took to do this. I don't even know what "grepped" means. It will be after the weekend before I can try it out though, as I can't set aside enough hours to do a 5 min job on the computer before that.

Tks

Keith

Oh, Vista Home Premium. 7.3.3 release.

Braidy
2009-06-24, 02:50
I haven't been able to get iPlayer plugin to work for several days now. Works fine on my computer though.

Declan Moriarty
2009-06-25, 03:24
KMorgan,

"grepped" means using the "grep" UNIX command to find text in a file. dbuk is using a LINUX box to run SqueezeCenter and is unable to resolve www.bbc.co.uk? This is very odd. Editing BBC.pm while solving the imediate problem may cause new problems in the future if the normal BBC website becomes available and the domanin name without the www may fail in the future? I don't know if this will happen, but not being able to reslove the normal BBC website is a BIG problem in itself. I haven't had any problems accessing BBC radio using Alien BBC or BBC iPlayer plugins. They seem to be much better since the upgrade to 7.3.3.

bpa
2009-06-25, 04:19
There is a strange solution and it looks like it relates to your ISP and connectivity.

Rather than ping - nslookup is better as it gives more info.

IT would be usefulto try the nslookupo on your PC - on my (non UK) PC I get the following.

The name www.bbc.co.uk resolved to www.bbc.net.uk


>nslookup www.bbc.co.uk
Server: 192.168.1.254
Address: 192.168.1.254#53

Non-authoritative answer:
www.bbc.co.uk canonical name = www.bbc.net.uk.
Name: www.bbc.net.uk
Address: 212.58.253.68


Whereas bbc.co.uk resolves just to bbc.co.uk - a different IP address.


> nslookup bbc.co.uk
Server: 192.168.1.254
Address: 192.168.1.254#53

Non-authoritative answer:
Name: bbc.co.uk
Address: 212.58.254.252

KMorgan
2009-07-23, 05:39
Just got back from holiday. iPlayer works in all respects. Doing nothing seems to fix things eventually. I'll remember that next time and leave it all well alone.

Keith