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Howard Passman
2008-12-29, 03:31
Since the folks at Rhapsody do not seem all that interested in fixing their issue why don't each and every one of you demand a credit for every month the service doesn't work? I cancelled my subscription when it failed to perform, but I see where others are getting credits. If everyone who has a subscription demanded a credit each month that it doesn't work, maybe they will get their act together.

Collectively you may get some results or at least your money back. When you do, maybe post here and see how big of a collection we can get. Then we can tell them to view this thread. Or you could sit back and do nothing.

Howard

FredFredrickson
2008-12-29, 07:06
Fred: 1 month credit DEC 2008

______
$14.99

Dr Dirt
2008-12-29, 10:37
I'm not asking for a credit since the free trial period taught me everything I need to know about Rhapsody:

The various "problems", "issues", and "bugs" widely reported add up to this simple result--Rhapsody does not work well enough on the Logitech Squeezebox to provide any music enjoyment whatsoever.

markbieg
2008-12-29, 15:30
Mark: 1 Month Credit (January 2009)...and was told by their tech support to just keep calling for monthly credits until it is fixed.

I'd rather have it working...

mortslim
2008-12-29, 22:03
I don't think its fair to ask for a whole month credit just because you have to push the play button a few exrra times while the engineers work out the bugs.

The record companies are short sighted in their greedy royalty demands which are pushing internet radio companies to the edge.

Don't do the same thing.

The squeezebox itself continues to have its share of growing pains. You put up with that. Certainly you can give Rhapsody some slack as it fine-tunes its service.

There is no other company that offers on-demand music for artists, tracks and albums. Do you want to kill the goose that is laying the golden eggs???

damager
2008-12-29, 22:04
I'm not asking for a credit since the free trial period taught me everything I need to know about Rhapsody:

The various "problems", "issues", and "bugs" widely reported add up to this simple result--Rhapsody does not work well enough on the Logitech Squeezebox to provide any music enjoyment whatsoever.

You really should try again once the current issues are ironed out. Rhapsody, when working, is much easier and cheaper than buying cataloging, storing, and backing up your own music collection.

Howard Passman
2008-12-30, 04:48
I don't think its fair to ask for a whole month credit just because you have to push the play button a few exrra times while the engineers work out the bugs.

The record companies are short sighted in their greedy royalty demands which are pushing internet radio companies to the edge.

Don't do the same thing.

The squeezebox itself continues to have its share of growing pains. You put up with that. Certainly you can give Rhapsody some slack as it fine-tunes its service.

There is no other company that offers on-demand music for artists, tracks and albums. Do you want to kill the goose that is laying the golden eggs???

I respectfully disagree on this point. I had Rhapsody for 4 months and it rarely worked properly. You must admit if your mail, newspaper, cable tv, internet (oh wait, that's not a good example), car, refrigerator.... if they performed like Rhapsody, you'd want a refund or credit. It's not just a matter of pressing play ocassionally. I'd love to see it work because I liked it. If they get it working I will sign back up. I'd also be more patient if they would fess up and quit telling us and the folks at Logitech that they were pushing out a fix "tomorrow".

Howard

Howard Passman
2008-12-30, 04:50
You really should try again once the current issues are ironed out. Rhapsody, when working, is much easier and cheaper than buying cataloging, storing, and backing up your own music collection.

I most certainly will and if Sirius/XM keep putting DJ's on my favorite stations, I know how I'll pay for it. :-)

Howard

EnochLight
2008-12-30, 06:25
I'm not asking for a credit since the free trial period taught me everything I need to know about Rhapsody:

The various "problems", "issues", and "bugs" widely reported add up to this simple result--Rhapsody does not work well enough on the Logitech Squeezebox to provide any music enjoyment whatsoever.

Oh please - just stop. Just because you have an issue doesn't mean everyone else will. I've been using Rhapsody on my Squeezeboxes since day 1 of the official support. Yeah it's hit & miss sometimes but totally worth the investment.

The fact of the matter is there are tens of thousands of satisfied customers compared to the dozen or so that have issues here in these threads. Do you honestly think that the <100 people that continually post here in the forums are the only owners of Squeezeboxes?

Logitech & Slim would have thrown in the towel on the Squeezebox line years ago!

To potential subscribers: give it a shot. You get 30 days free anyway. I've had my share of issues but the benefits far outway the occasional problems.

Howard Passman
2008-12-30, 06:41
Logitech & Slim would have thrown in the towel on the Squeezebox line years ago!



Don't be so quick to dismiis it simply because you're lucky. Andy G of Logitech doesn't think it's a minor issue and neither do us folks who pay for the service but can't get it. If it works for you great, but don't dismiss the less fortunate. Someday you may be in a similar situation and want backing.

Howard

EnochLight
2008-12-30, 07:02
Don't be so quick to dismiis it simply because you're lucky. Andy G of Logitech doesn't think it's a minor issue and neither do us folks who pay for the service but can't get it. If it works for you great, but don't dismiss the less fortunate. Someday you may be in a similar situation and want backing.

Howard

Trust me - I'm not dismissing it. I have my share of issues with Rhapsody on my Squeezeboxes. I'm just saying that Slim/Logitech sell (tens of) thousands of Squeezeboxes in the States alone - yet there's only a handful of Rhapsody subscribers reporting issues here on the forums???

Do the math. That's all I'm saying.

rickbray
2008-12-30, 08:59
...when syncing a few SB Receivers and Rhapsody. I'm willing to change my settings, operating system, hardware, anything. I'm using Windows XP now. Is there a magic configuration for XP and Squeezecenter that works when syncing? It's not just Rhapsody... Pandora and Slacking stop too when syncing.

Siduhe
2008-12-30, 09:03
In SqueezeCenter go to Settings -> Player -> audio -> MP3 Streaming Method and chang to Proxied Streaming for each player - then resync. Any improvement?

rickbray
2008-12-30, 09:09
In SqueezeCenter go to Settings -> Player -> audio -> MP3 Streaming Method and chang to Proxied Streaming for each player - then resync. Any improvement?

Thanks, but I changed them all to proxied a few weeks ago, and it hasn't helped. I just rechecked the settings, and they're still on Proxied Streaming. It's my understanding that SC uses proxied streaming by default when syncing anyway.

lanierb
2008-12-30, 16:27
I'm guessing you guys have more troubles than I do because my troubles are too minor to bother posting a thread about: having to hit play a few times sometimes before it will start, plus the occasional stream error.

I wonder what causes some people to have more trouble than others? I have very SOLID internet (high QoS) so maybe that's why I have few problems?

Other than these minor issues, I honestly think Rhapsody/Squeezebox is the holy grail of music, so I sure hope things work out for them.

mortslim
2008-12-30, 23:10
Working fine today.

I guess Rhapsody fixed whatever temporary glitches bugged it.

Kiwi
2009-01-02, 13:00
I have had Rhapsody on and off for the past two years and it has always been plagued with intermittent playing issues. If the service worked reliably, I would sing its praises but as it is, I don't find it worth the monthly fee of $12.99

mortslim
2009-01-02, 13:46
It works reliably now.

But I guess if someone is not interested in on demand: any artist, any song, and any album, and unlimited fast forward to next song, (features which are not offered by any other service) then it's not for you.

dsdreamer
2009-01-02, 17:01
It works reliably now.

Same for me. I was having no end of issues, but for the last few days it seems to be working. No unexpected halts of any kind.

--dsdreamer.

FredFredrickson
2009-01-02, 17:53
It works reliably now.

But I guess if someone is not interested in on demand: any artist, any song, and any album, and unlimited fast forward to next song, (features which are not offered by any other service) then it's not for you.

I love rhapsody for these features...

but funny thing. I hit a limit of skipping tracks on a channel today. New "feature?" (I skipped about 10 in about 2 minutes.)

raaurora
2009-01-02, 17:57
it's been rock solid for me since their latest upgrade. prior to that, I had to hit play or skip a handful of times throughout the day if listening to a channel. Before their upgrade, the worst times were on weekends for me when I suspect their user load spikes. Christmas Day, the service was unusable from a Rhapsody direct client.

Still, as much as I listen to it, it is more than worth my subscriber fees. And, they sell songs cheaper than iTunes as well. Or at least they did, I've not bought one in a while. Asking for a refund doesn't seem neccessary for me as I still get plenty of use from the service. It does seem like it hits some users harder than others. Hopefully they are getting a handle on things with R-Direct.

andyg
2009-01-02, 18:39
I love rhapsody for these features...

but funny thing. I hit a limit of skipping tracks on a channel today. New "feature?" (I skipped about 10 in about 2 minutes.)

There's no skip limit for channels, are you sure it wasn't something else?

kh6idf
2009-01-02, 18:57
I've had my share of problems with Rhapsody also, but the last time I listened a day or two ago it was working fine. There was only one track on one album that wouldn't play and I got an error message ("invalid combination of ..").

One other thing that bothers me is when artists are removed with no explanation. I had 5 or 6 Simon & Garfunkle albums in my library, now there is NOTHING by them available (except for perhaps their appearance on a compilation album). No explanation, just gone.

andyg
2009-01-02, 19:11
"Invalid combination" means a track is not available in MP3. They need to do a better job of detecting that and fixing those tracks.

MikeekiM
2009-01-03, 02:38
My Boom showed an "AccountManagement" error...

What's that indicating?

andyg
2009-01-03, 08:36
My Boom showed an "AccountManagement" error...

What's that indicating?

I've seen this a few times too, still waiting on an answer to what it is. Usually you can just restart with no problems.

dem
2009-01-03, 09:39
It works reliably now.
Not for me. Yesterday I still had all kinds of issues: Songs not starting, songs muting after 1 second, playback stopping between songs, and songs starting on one synced player but not the other.

aubuti
2009-01-03, 20:07
It works reliably now.
Not for me. Yesterday I still had all kinds of issues: Songs not starting, songs muting after 1 second, playback stopping between songs, and songs starting on one synced player but not the other.
Exact same here today (3-Jan). Playing fine some of the time != reliable

FredFredrickson
2009-01-04, 09:26
I think I was confused Andy, I got the skip limit while using the Rhapsody client not squeezebox.

Anyhow, I can get rhapsody to play a few songs, but it's only 1 song more reliable than it was before. I get through 4 songs and then it either forgets to sync one of the players, or it stops altogether.

At this point, local library is 100% reliable, never stops.

RickNY
2009-01-06, 11:03
My problems with Rhapsody on the Squeezebox have largely gone away since the last week of December. I've been able to play playlists without any interruptions since then. I should check it out on my Tivo as well, since I know it uses Rhapsody Direct as well and I was having the same problem there.

hokie
2009-01-08, 10:52
I've seen this a few times too, still waiting on an answer to what it is. Usually you can just restart with no problems.

Andy, I've tried contacting Real regarding this error, and they're asking me if any additional information can be provided.

Is there any way I can turn on some type of debug mode with SqueezeCenter to provide additional trace information in the log file?

andyg
2009-01-08, 10:54
You could tell them that a getEA method call failed with the error message AccountManagement.

texmass
2009-02-17, 14:13
Hi,

Recently I have found that Rhapsody channels are working much better, not sure if was 7.3 upgrade or Rhapsody fixing stuff but either way it seems a lot better than it was. However it still fails sometimes and here is what I have noticed...

Rhapsody channels occasionally play tracks that they apparently have no right to play, t is not uncommon to hear a track on a channel that is neither listed nor available on Rhapsody. I have always assumed this was because it was available at one time and got stuck in rotation, but then they lost their rights. Anyway what I have noticed is that song will play fine, but within a couple of tracks everything hangs up with the authentication error.

I have some artist channels that are much worse than others and I have noticed this correlation to frequency of non-authorized tracks. Maybe it is something you can think about.

andyg
2009-02-17, 14:17
It's not a mistake, there are different rights for 'radio' play vs. 'on-demand' play.

texmass
2009-02-17, 15:41
Ok, thanks for the quick response and clarification. I still notice that some channels work better than others and there are some tracks that when I see them pop up I expect a hang up within a couple more. The few tracks that I am aware of are in that not visible class, but maybe it is not related. The good news is that I have channels now that play for hours with no problem.