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discocarp
2008-11-12, 07:01
I moved my SB3 from my home to my office and now its completely dead. I tried a hard reset (hold down + on the remote while plugging in). Nothing.

Anything else I can try or am I out of luck?

Very bummed out this morning. Now I don't have music in my home office (where I moved it from) or my office office.

aubuti
2008-11-12, 07:23
Sorry to hear about that. Do you get any red glow on the back side of the SB3 (I think that's the optical output)? Do you have another power supply you could use to test whether it's the power supply or the SB3 itself? (make sure is PS is the right voltage, amperage, and polarity)

If you're sure it's the SB3, contact Logitech/Slim Devices. Remember that at some point the warranty changed from 1 year to 2 years. And if it's out of warranty, they will usually fix things for a US$90 flat fee.

discocarp
2008-11-12, 07:40
Definitely out of warranty. I do get the red glow from the optical output, so I know its getting power.

Good tip on the $90 fix. That's much cheaper than rebuying if it comes to that.

ziggyb63
2008-11-12, 07:56
Same thing happened to me 2 months ago - 2 week turnaround and had the unit back - they replaced the whole motherboard - good deal for $90.

discocarp
2008-11-12, 08:02
I think I'll give them a call later today.

coldslabs
2008-11-12, 08:19
If you bought the SB3 on a credit card, many credit cards extend the original warranty for up to a year. You might want to check to see if you are covered.

E.g.:
http://www.creditcards.com/credit-card-news/card-member-benefits-visa-warranty-manager-1268.php

discocarp
2008-11-12, 08:23
I'm almost positive this is long out of warranty, but I'll check anyway. Won't hurt!

discocarp
2008-11-12, 11:05
Customer service rocked, and my sb3 is headed back to cali for service.

Thanks for everyone's help!

mvalera
2008-11-12, 12:32
The warranty on Squeezebox Classic is now two year years. That's good even if your manual says one.

You bought it more then two years ago?

Mike

DOH! I see you're already getting service... ignore me. :P