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View Full Version : Help!! Squeezebox Controller LCD problem (displays white screen)



burnz88
2008-10-23, 20:52
need some help guys. just got my squeezebox duet freshly delivered from amazon.com. powered up the controller, all was well for the first 10secs of so, as i'm scrolling through language and network setup. all of a sudden, the LCD screen turns into a whole patch of white i.e. display a white screen.

i tried powering off the controller, and powering on again. same problem occurs. am thinking i should RMA it now. anyone faced similar problem with their controller unit before? did a forum search on this, but didn't see anyone facing the same problem :(

Howard Passman
2008-10-24, 01:49
need some help guys. just got my squeezebox duet freshly delivered from amazon.com. powered up the controller, all was well for the first 10secs of so, as i'm scrolling through language and network setup. all of a sudden, the LCD screen turns into a whole patch of white i.e. display a white screen.

i tried powering off the controller, and powering on again. same problem occurs. am thinking i should RMA it now. anyone faced similar problem with their controller unit before? did a forum search on this, but didn't see anyone facing the same problem :(

I've never heard nor seen anyone with that issue. In the beginning I think about every bad thing that could happen to my controller did, but never a white screen.

Give Logitech support a call. If that fails then, sorry to say, it's return time.

Howard

burnz88
2008-10-24, 02:34
picture's worth a thousand words.. here's the white screen i was talking about.. controller boots up fine into the setup menu, then less than a minute later, white screen comes on :(

http://i19.photobucket.com/albums/b174/burnz78/PIC_0002.jpg

http://i19.photobucket.com/albums/b174/burnz78/PIC_0003.jpg

http://i19.photobucket.com/albums/b174/burnz78/PIC_0005.jpg

maggior
2008-10-24, 08:37
You could try doing a factory reset on the controller (it's probably the first step tech support would ask you to do anyway). You do this by holding down the add button (+) while you power on the controller. Of course it should be powered off prior.

Here you can find everything you need to know about the controller UI:
http://wiki.slimdevices.com/index.php/ControllerUI

If you still see the same behavior, it's time for a call to tech support.

Howard Passman
2008-10-24, 11:04
Let us know how tech support does..

Howard

coffeetime
2009-09-06, 08:03
Yeah, well, similar thing happened to me today. My settings were to turn off the controller's screen to extend its usage (no screensaver...). But anyway, I took it from the cradle and white color all over the screen?. Bright white. Tried with resetting it to factory settings, turn it off/on, took out the battery and no go. I just hear intro sound and that's it (and white screen). I have Duet since december 2008.

Player Firmware Version: Jive/7.3 r6038

aubuti
2009-09-06, 11:22
What did tech support have to say?

marbin
2009-09-14, 12:05
Same problem.
Please let us know if anybody finds a solution.
thanks

hughwi
2009-09-23, 12:46
I am also getting this, guess its RMA time?

aubuti
2009-09-23, 14:50
Call support. Or email them. They can tell you.

Anoop M.
2009-09-23, 15:43
Please give support a call! We will go ahead and get you a new unit if we cannot fix it over the phone.

1-877-887-8889