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smc2911
2008-06-28, 05:04
I recently shut down and unplugged by SBR when going away for the weekend. Ever since I've been back, I haven't been able to get it to work again. The SBR led was blue and the SBC did not list the SBR as one of the available players (I also have a SB3 that is still working fine).

I tried a reset and a factory reset of the SBR to no avail. When I did this, the led would flash red, but no "Set up controller option" appeared under Advanced Settings (as I recall, this was how I set it up in the first place). If I power-cycled the SBC, the "Choose player" option reappeared. If I selected this, initially only the SB3 was listed, but then the SBR appeared (As Squeezbox Receiver XXX...). If I selected that, the SBC would indicated that it was trying connecting to the wireless for a while and then indicated that something hadn't work, giving the option of "Try again" or "Skip this step". Neither of these options would get me any further and by this time the led was back to blue. At no time was the SBC visible in the available players on the SqueezeCenter WebUI. I believe that the SBC was broadcasting on when the led was flashing as I could see it as a wireless network on my laptop. I have repeated this process many times without any success. Any tips would be appreciated!

My network topology has not changed: two wireless routers on the same subnet. One router connected to the internet and has a wired connection to the PC with SqueezeCenter. The two routers are connected LAN<->LAN and only the first is set to be a DHCP server. The only thing that I have recently changed is that I have upgraded to SC 7.1 but I don't think that this is the problem as the SBC never seems to connect to the SC.

Any suggestions would be appreciated.

egd
2008-06-29, 16:40
Wish I could say I know where to start, but I'm pretty much in the same boat and have since abandoned both the Receiver and Controller. When I'm back in Aus I may try one more time to get it all going. Any device that needs to connect to a network and has no web based interface or other visual interface that tells you what's really going on is fundamentally flawed. It's not often I come to despise working with something, but the Receiver is definitely the category killer in this space.

avta
2008-06-29, 17:18
Try 7.0.3 at www.slimdevices.com/downloads/nightly/

radish
2008-07-01, 06:56
Wish I could say I know where to start, but I'm pretty much in the same boat and have since abandoned both the Receiver and Controller.
I realise you've had a frustrating experience, but do you really need to tell us on every single thread asking for help?



Any device that needs to connect to a network and has no web based interface or other visual interface that tells you what's really going on is fundamentally flawed.
Big flashing light. Right in the middle.

radish
2008-07-01, 06:59
My network topology has not changed: two wireless routers on the same subnet. One router connected to the internet and has a wired connection to the PC with SqueezeCenter. The two routers are connected LAN<->LAN and only the first is set to be a DHCP server. The only thing that I have recently changed is that I have upgraded to SC 7.1 but I don't think that this is the problem as the SBC never seems to connect to the SC.

Any suggestions would be appreciated.

When did you change SC versions - before or after it stopped working? What platform are you running on? Have you made any changes (or has anything else made changes) to your security/firewall/av settings?

smc2911
2008-07-01, 13:41
I would changed versions to 7.1 before I tried using the SCR again, so that could be the problem. I have SC running on Linux:
SqueezeCenter Version: 7.1 - 21241 @ Fri Jun 27 01:01:51 PDT 2008 - Debian - EN - utf8
I will try downgrading again and see if that makes a difference.

egd
2008-07-01, 14:51
I realise you've had a frustrating experience, but do you really need to tell us on every single thread asking for help?Yes, people lurking and reading in order to help them make a decision need to understand that the Duet comes with many problems. Sorry if you don't like hearing that.



Big flashing light. Right in the middle.that basically tells you sweet-F-all as the Receiver goes through the motions of doing whatever it is it tries to do. Flashing colours does not tell me what the problem is, only that it's attempting to do something.

smc2911
2008-07-02, 03:28
Update: fired up a version of SC 7.0 on a Windows box and the SBR setup worked fine there, so it does seem to be a problem with 7.1. When I try to switch the music source (since both servers are running), the SBR is unable to connect to the linux machine running 7.1. The SB3 (which also connects wirelessly) is having no problems with the 7.1 server nor is the the SBC (at least when it's controlling the SB3). Interestingly, when I have the SBR controlling the SBR I have the option to "Choose player" to the SB3 but once I'm over there, under "Choose player" only the SB3 is listed, not the SBR.

Hope that all made some sense.

radish
2008-07-02, 06:42
Yes, people lurking and reading in order to help them make a decision need to understand that the Duet comes with many problems. Sorry if you don't like hearing that.

How exactly does your post help someone who's already bought the thing and is having trouble? It doesn't, you even admit that in your first sentance. Feel free to chime in on the "should I buy this" threads but lets keep the "help" threads actually useful. It's nothing to do with what I like or dislike hearing, it's about keeping these forums useful and free of noise.



that basically tells you sweet-F-all as the Receiver goes through the motions of doing whatever it is it tries to do. Flashing colours does not tell me what the problem is, only that it's attempting to do something.
Actually it's pretty useful in that it indicates how far through a known process it was able to get. That helps narrow down what the issue might be. Would it be nice to get more fine-grained detail out of it? Sure, although I think the detail from the light is actually pretty similar to what you get on the SB3 display during setup. The day a network device is able to say "hey - you have two DHCP servers on the network, you might want to fix that" is the day a lot of helpdesk people lose their jobs.

radish
2008-07-02, 06:51
So, as you may know, the blue light means that the network connection is live and DHCP worked, but that the connection to the server has failed. Typically this means a subnet/routing or firewall issue, but it could be something else.


Update: fired up a version of SC 7.0 on a Windows box and the SBR setup worked fine there, so it does seem to be a problem with 7.1.

Or the linux server (in some respect).



When I try to switch the music source (since both servers are running), the SBR is unable to connect to the linux machine running 7.1. The SB3 (which also connects wirelessly) is having no problems with the 7.1 server nor is the the SBC (at least when it's controlling the SB3).

You mentioned you have two wireless points, are both players associated with the same one? I'd try simplifying things at this point by going back to a single router/access point and powering down the other one.

I'd also try running the same versions on both servers so we can eliminate (or not!) that as a variable. So put 7.1 on the windows box or 7.0 on the linux one. Or try both if you're feeling exhaustive :)

smc2911
2008-07-03, 03:41
Good news, I upgraded to the latest 7.1 and it all works again! I didn't make any other changes to the linux server or the network topology, so it must have been a transient quirk with the version of 7.1 I was using (or some other problem which has vanished). Anyway, radish, thanks for your suggestions!

radish
2008-07-03, 06:38
Anyway, radish, thanks for your suggestions!

No problem, glad you got it sorted!

pablolie
2008-07-03, 07:19
does anyone know when 7.1 will be officially released as a main, stable release?

...pablo

pablolie
2008-07-03, 11:28
Yes, people lurking and reading in order to help them make a decision need to understand that the Duet comes with many problems. Sorry if you don't like hearing that.


I find it an intereesting culture in these forums, that many of the SB stalwarts seem to think we users must be "nice" to SlimDevices and Logitech.

I agree that vitriol and diatribes don't help anyone, however I think as users we have the right -and to a certtain the degree an obligation- to keep highlighting problems for as long as they exist.

The cheerleading will not help quality control or advance the cause of the SlimDevices products. Trying to shut up users that have problems even though it is obvious they are knowledgable and have paid for the product is simply wrong.

I wish it weren't true, but as big a fan I am of the traditional SB, I am utterly disappointed with the Duet. In its current form it is not a comsumer-ready device at all. The temperamental wireless behavior of the SBC is widely documented in these forums, and that is just the people that decide to actually try to fix it, as opposed to those who simply return the product without bothering any further.

I have kept the Duet, hoping that one day, one sweet day, a software release comes along that fulfills the promise of the product. Until then, I shall write messages such as these to express I am a disappointed Duet buyer up until now. It is a shame that longtime SB customer like myself and Mr egd have our Duet gathering dust, several software and firmware upgrades and wireless power settings into the debugging cycle.

And for others to feel entitled to tell me I should upgrade a wireless router that is pretty recent, and that has never ever had issues with any device (several PDAs, iPhones, laptops, Macs, Linux systems and what not)... well, did the Duet come with a sticker that said "will only work with a handful or wireless routers, but we won't officially tell you which ones"? I think not.

Goodsounds
2008-07-03, 12:27
Until then, I shall write messages such as these to express I am a disappointed Duet buyer up until now.

I think everyone is interested in the thoughtful discussions, problem solving and enlightening experience sharing that these forums offer. But there are some who seem to think that whining is appropriate in a community forum, and I think that is where the line is crossed. I don't think anyone wants opinions suppressed; but speaking for myself, I don't want to read anyone's same opinion over and over again.

radish
2008-07-03, 12:37
I agree that vitriol and diatribes don't help anyone,

And neither does making vague statements about how you've given up on the device because it's so terrible. You're not highlighting specific issues that a potential customer could consider, or that the dev team could fix, you're just ranting, and it's pointless.



The cheerleading will not help quality control or advance the cause of the SlimDevices products.

Who's cheerleading? Seriously - who? Are you unhappy that people come into your complaint threads and state that it works for them? Why are their experiences any less valuable for a potential user than yours?



Trying to shut up users that have problems even though it is obvious they are knowledgable and have paid for the product is simply wrong.

No-one's trying to shut anyone up. You're free to say what you want, just keep it in it's place. If someone asks "does anyone have any issues with the Duet" then speak up, you can even start your own thread if you want. But don't fill up a help thread with noise - it's annoying and degrades the value of the forums as a whole.

egd
2008-07-03, 13:05
I wish it weren't true, but as big a fan I am of the traditional SB, I am utterly disappointed with the Duet. In its current form it is not a comsumer-ready device at all. The temperamental wireless behavior of the SBC is widely documented in these forums, and that is just the people that decide to actually try to fix it, as opposed to those who simply return the product without bothering any further.Pablolie, perhaps one day when you & I, like Radish, have posted 3,379 snippets of intellect, we'll be entitled to express our opinions. Radish, before you launch into a diatribe and repeat yourself, I get it...albeit I don't agree. This isn't the first thread in which you've seen fit to admonish other's posts, so no need to reply. Enough said from me.

pablolie
2008-07-04, 07:44
And neither does making vague statements about how you've given up on the device because it's so terrible. You're not highlighting specific issues that a potential customer could consider, or that the dev team could fix, you're just ranting, and it's pointless.

i guess you prefer to ignore whatever challenges your pet theories.

i have been specific about the issues, have provided pointers, have left no doubt about the debugging steps i have taken and the parameters i have changed trying to overcome, ehem, loss of wireless connectivity, as the friggin' title of this thread indicates.

"no specific issue"? hello?


Are you unhappy that people come into your complaint threads and state that it works for them? Why are their experiences any less valuable for a potential user than yours?

since i am provenly not in the habit of jumping into those threads telling them they're helping no one by repeatedly praising the device, not ony is your statement proven a fallacy, but you are shown to be dishonest by implying i have ever engaged in the equvalent of your behavior.

mvalera
2008-07-04, 12:51
EGD... did you ever contact support?

I have said MANY times that I think you have a bad unit. I may have missed it but I never saw a response.

Do you want me to have support in the US contact you?

pablolie, I think you may be in the same boat. Did you ever call support to have them diagnose your problems?

Mike

pablolie
2008-07-04, 14:33
EGD... did you ever contact support?

I have said MANY times that I think you have a bad unit. I may have missed it but I never saw a response.

Do you want me to have support in the US contact you?

pablolie, I think you may be in the same boat. Did you ever call support to have them diagnose your problems?

Mike

mike -

i very much appreciate you following up on july 4th, showing passion for the product.

the answer is yes, i contacted support and went through the usual due diligence. i had the choice to exchage/return the product in Fry's, where i impulsively bought it (should have bought online). then i had to go on a long business trip and simply could not spend more time on this.

i'll freely acknowledge perhaps i have a defective unit, even though the product functionally works - it just decides to disconnect itself from the wireless network with annoying regularity. i just don't think i still have the option to send it back to Logitech.

again, thanks.

mvalera
2008-07-04, 14:39
No, it's still under warranty.

Call support on Monday, it's toll free in the US. If it's defective they will replace it.

Mike

smc2911
2008-07-05, 00:35
Given that I started this thread, I thought I'd point out that my experience with the Duet has been very positive. I have only had two problems. The first was to do with my complicated network topology (two wireless routers to ensure wireless coverage over two floors) and was very quickly solved after a quick response from Dean that pinpointed the problem immediately. The second was the one that triggered this thread. In this case, the problem only arose with SC 7.1, which is still only in test and so I it's reasonable to experience a few glitches. My problem, which disappeared with a new release, may also be related to my network setup: my SBR is on a different wireless network (but same sub-net) as the SB3 so perhaps there was a problem updating the SBR firmware associated with 7.1 upgrade that related to this wireless setup. In any event, I'm happily listening to the SBR right now (Cluster, in case you were wondering).

I have two work colleagues who bought the Duet on my recommendation. One already had a Transporter so was familiar with the world of Squeeze. The other had always heard me bang on about how it would "change the way he listened to music". He's had his duet for a few weeks now and the other day he said to me "it has changed the way I listen to music". Dare I say, I told him so?

egd
2008-07-05, 07:08
EGD... did you ever contact support?

I have said MANY times that I think you have a bad unit. I may have missed it but I never saw a response.

Do you want me to have support in the US contact you?

pablolie, I think you may be in the same boat. Did you ever call support to have them diagnose your problems?

Mike

Back in Australia next week, will call support when I have the unit in front of me and timezones allow.

radish
2008-07-07, 09:54
since i am provenly not in the habit of jumping into those threads

I apologise for conflating your posting behaviour with egd's - you're right, this thread was already way off topic before you came along :)



not ony is your statement proven a fallacy, but you are shown to be dishonest by implying i have ever engaged in the equvalent of your behavior.
Not dishonest, just mistaken - it happens. But I've no idea what "equvalent of your behavior" means...this thread was a request for help with a problem, so I thought I'd try. I may be wrong, but I thought that's what a forum is for.

pablolie
2008-07-08, 11:45
I apologise ...


Magic words. Accepted.

I apologize myself for (a) over-reacting and (b) going off topic.