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View Full Version : Squeezebox Delivery via Logitech



jamesmadams
2008-05-01, 05:53
Grrrr... I've taken the plunge this week and ordered a Squeezebox Duet. I've been deliberating over Squeezebox/Sonos for some time, and a friend finally convinced me to take the plunge. I ordered via the Logitech website on Monday. Come today, Thursday, I had not heard a peep, so I phoned their e-commerce support line and spoke to a guy who said that basically, there was a public holiday in a few countries in Europe, so it hadn't been despatched yet from Germany, and he couldn't check any more details because the system is hosted in Switzerland and they weren't working today! What sort of system is this?

He then said - "If you haven't heard from us by Tuesday, give us a ring back"! I can't believe it can take so long to get something sorted out, and I can't believe the slapdash approach to customer service - this is too long to wait for the product when they are all in stock.

Has anyone else experienced poor service like this?

nicktf
2008-05-01, 05:58
...as the slightly red-faced friend who has fought an extensive campaign against Sonos to secure this sale, I'd be interested in the answer, too. Perhaps JimC could chime in?

Cheers

Nick

y360
2008-05-01, 06:52
Take it easy
Don't let the sound of your own wheels drive you crazy
Lighten up while you still can
Don't even try to understand
Just find a place to make your stand
And take it easy

Ramage
2008-05-01, 07:02
Grrrr... I've taken the plunge this week and ordered a Squeezebox Duet. I've been deliberating over Squeezebox/Sonos for some time, and a friend finally convinced me to take the plunge. I ordered via the Logitech website on Monday. Come today, Thursday, I had not heard a peep, so I phoned their e-commerce support line and spoke to a guy who said that basically, there was a public holiday in a few countries in Europe, so it hadn't been despatched yet from Germany, and he couldn't check any more details because the system is hosted in Switzerland and they weren't working today! What sort of system is this?

He then said - "If you haven't heard from us by Tuesday, give us a ring back"! I can't believe it can take so long to get something sorted out, and I can't believe the slapdash approach to customer service - this is too long to wait for the product when they are all in stock.

Has anyone else experienced poor service like this?

I'm in the same boat - ordered from Logitech UK on Tues pm, haven't heard anything yet, but with Mayday in Eurpope and BH in UK I'm not expecting much 'till next week. The good news is I got 20% off, so I'm happy to wait a few days - but not too many.

mvalera
2008-05-01, 13:12
Unfortunately we have no control over the Logitech.com websites, and/or EMEA ecom.

I'll send an email to the Logitech EMEA Web Manager to see what's happening.

Just a thought tho... if it's a holiday over there, she might be out of the office too.

Mike

Zaragon
2008-05-04, 03:02
I seem to recall when I ordered mine from the in the UK it said that it could take up to a week (4-7 working days) for delivery. I wanted mine for a particular reason so ordered it express even though it cost more. I got it next day.

For express I got a TNT tracking number fairly quickly in the mail and I think they do it for standard delivery as well but I haven't checked.

James_B
2008-05-05, 10:24
Did anyone receive a dispatch notification from Logitech or did their Duet just turn up?

Ramage
2008-05-07, 08:25
Just got a response from Logitech UK to my progress message today that the Duet is out of stock, although I ordered the item (presumably in stock) on 29 Apr and order acknowledged on 2 May.

They cannot give me any idea when they will get new stock at the moment.

Disappointed with c**p customer service from Logitech, but seems
I have no alternative but to wait - I'd just like to know how long.

Anybody at Logitech (SlimDevices) offer any info on next shipment to Europe?

James_B
2008-05-07, 09:07
I ordered my Duet on the 28th and I received a shipping notification yesterday afternoon from Logitech (7th May). However UPS are still not listing it as physically shipped .. 24h later and simply says "billing information received". Not holding my breath after reading other posts!

RiccardoR
2008-05-07, 13:07
For who lives in Europe, I suggest to order online from Pixmania. It's present in quite all Europe with a bit less price and cheaper shipping costs than official Logitech Site. I buy my Duet here in Italy before was available from Logitech itself.
Ciao, Riccardo

P.S.: Not at the US prices :-(

James_B
2008-05-08, 13:21
Ok my SBR arrived today.. apologies to Logitech Europe (for doubting) and commiserations to anyone else (still waiting) :)

jamesmadams
2008-05-10, 12:46
My Duet turned up on Thursday - a week and a half after ordering. It's not too bad, I suppose, but a bit of communication about stock issues would have helped to ease the wait. They should take advantage of the email address you supply on ordering and just drop you a mail if it's going to take longer than expected.

On a brighter note - the Duet is ace.

pablolie
2008-05-10, 17:27
i was in Fry's in San Jose today (reveals me as a geek) and they had a duet just there in the shelf. i could not help myself, even though i own 3 SB3s (or because of that!) i got one. on the spot. i'll post my impressions, as i am hooking up to the Accuphase mainsystem today...

Ramage
2008-05-22, 10:50
My Duet arrived today nearly 4 weeks since the order with Logitech UK. Apart from not telling me that they were out of stock when I ordered, it has gone well. Duet arrived from Germany in 2 days. Worth the wait for the discount.

I had the duet up and running within 30 mins and I am well pleased with the performance.

Great piece of kit.

JJZolx
2008-05-22, 11:55
My Duet arrived today nearly 4 weeks since the order with Logitech UK. Apart from not telling me that they were out of stock when I ordered, it has gone well. Duet arrived from Germany in 2 days. Worth the wait for the discount.

Swiss company, designed in the US, made in China, ordered in the UK and shipped from Germany. You sure you didn't order an Olympic torch? Maybe they carried the bugger up Mt Everest on its way.

Ramage
2008-05-22, 12:09
Swiss company, designed in the US, made in China, ordered in the UK and shipped from Germany. You sure you didn't order an Olympic torch? Maybe they carried the bugger up Mt Everest on its way.

A truly international effort.

James_B
2008-05-22, 13:05
And I believe they are warehoused in Belgium..