View Full Version : Dead Duet

2008-04-20, 10:05
I have been truly loving my Duet since I got it set up. Sadly, however, it seems to have died on me. No charge. No screen. No clicking of the wheel. No anything. I have no way to tell if the problem is the device, the battery or the charger. Any suggestions?


2008-04-20, 11:07
A few things to try:

1. Try taking the battery out and put it back in.
2. Make sure that the charger is plugged in securely and the Controller is in the dock firmly.

You should at least see the screen light up as the device starts up.

If not, please get in touch with tech support, you might have a real hardware failure.

2008-04-20, 11:46
I had already tried both of those ideas. Reseating the battery was the first thing I thought of. I moved the charger to another outlet as well. Looks like I'm calling support tomorrow.