SB3 loses wireless signal, shaking restores it

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  • 4mula1
    Senior Member
    • Jan 2006
    • 543

    SB3 loses wireless signal, shaking restores it

    My parents have an SB3 and lately it's developed an issue where it fall off the wireless network. I found that if I shake it things begin to work again. I go into Current Settings to view the wireless signal strength. When it's off the network the signal strength is 0%, pick it up and hold it, still 0%, give it a shake, 60%+.

    To try to determine whether or not it's a problem with their wireless router I brought over one of my SB3s and put it in the same location as the other SB3. Mine worked flawlessly, and theirs required the shake at one point. I am pretty confident that their wireless router is working fine (my wifi enabled phone had no issues either).


    Their SB3 also fails to connect to the network after a firmware upgrade or regular restart. Give it a shake and everything is kosher.

    I'm not sure what to do, but opinions are wanted. It was a Christmas gift in 2006 so I have a feeling it's out of warranty.

    Any thoughts?
  • aubuti
    Senior Member
    • Oct 2005
    • 8883

    #2
    At some point after Logitech bought SD they went from a 1-year to a 2-year warranty. I think the 2-year took effect before Christmas 2006, so it probably is still under warranty, unless you do your Christmas shopping really early. Even if it is out of warranty, Logi/SD will do most out-of-warranty repairs for US$90 plus shipping.

    And, if it's as simple as a loose wireless card in the SB3, you could probably fix it yourself if you're handy with a screwdriver (I think you need a torx).

    Good luck.
    Main system: SB3 > Emotiva XDA-1 > NAD C 325BEE > Vandersteen 1
    Living room: SB2 > Audioengine HD6
    Kitchen/dining: SB2 > AudioSource AMP 100 > 2-pairs of Polk Audio RC60i in-ceiling speakers
    Deck/patio: SB Receiver > AudioSource AMP 100 > Polk Atrium 45
    Study: SB Radio
    Quiet time: Hifiman Sundara headphones plugged into NAD amp or iPhone + AudioQuest Dragonfly Red DAC/amp
    LMS 8.3 running on a Raspberry Pi3 (piCore), controlled using iPeng, SB Controllers and Squeezepad

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    • JimC
      Just another SB Fan
      • Jan 2007
      • 433

      #3
      Originally posted by 4mula1
      My parents have an SB3 and lately it's developed an issue where it fall off the wireless network. I found that if I shake it things begin to work again. I go into Current Settings to view the wireless signal strength. When it's off the network the signal strength is 0%, pick it up and hold it, still 0%, give it a shake, 60%+.

      To try to determine whether or not it's a problem with their wireless router I brought over one of my SB3s and put it in the same location as the other SB3. Mine worked flawlessly, and theirs required the shake at one point. I am pretty confident that their wireless router is working fine (my wifi enabled phone had no issues either).


      Their SB3 also fails to connect to the network after a firmware upgrade or regular restart. Give it a shake and everything is kosher.

      I'm not sure what to do, but opinions are wanted. It was a Christmas gift in 2006 so I have a feeling it's out of warranty.

      Any thoughts?
      It sounds like the wireless card is loose. You can certainly RMA the unit, but you could--if you're comfortable--open up the case and reseat the wireless card to see if it corrects the problem. It's not that hard, it's just a couple of screws on the back to get the case open. Take the wireless card out, clean the edge connector, and then reseat the card. If you have it, use compressed air (or a camera lens brush/bulb) to blow out the connector on the SB3 circuit board before reseating the card.


      -=> Jim
      Last edited by JimC; 2008-04-18, 22:27. Reason: You don't have to remove the faceplate--just the screws on the back!
      "well, she wasn't all of that, but she sure was some of that." -- BKlaas' college buddy

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