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View Full Version : Is it safe to buy the newly released Duet ?



AlexV
2008-02-27, 02:36
Maybe it's just me... But I always feel kinda nervous buying a brand new product.

What if bugs are present in the hardware ? No firmware can address that, right ?

Do you feel it's safer to wait a few weeks ? Or am I totally paranoid ?

slimpy
2008-02-27, 02:56
It doesn't matter if you buy today or in a couple of weeks.
If there are hardware defects that made it through the beta test and into the final product it won't be just a matter of weeks until they're fixed.
In today's appliances a lot of things can be controlled from firmware. Bugs in the firmware are far more likely than any undetected hardware bugs.
A new product is always more prone to bugs than one that has been on the market for a long time. Simply because a long running product has had enough time to get all initial bugs detected and fixed.

-s.

amcluesent
2008-02-27, 03:55
Certainly the TP has a field programmable gate array, so to a degree even the 'hardware' can be updated after manufacture. The SB/SBC may have the same.

Mark Lanctot
2008-02-27, 08:37
The SBR shares most of its hardware with the SB3 and the SB2. The SB2 was released in April 2005.

The codecs and some functions are all done in a field programmable gate array. So there's a whole lot that's reprogrammable.

Also - the SBC and SBR have been through a very intensive beta test process that saw beta and then pre-production units in the hands of real-world users that bashed away at it. AFAIK, this was never done in the Slim Devices days, so the SB2, SB3 and TP were never this extensively tested.

EFP
2008-02-27, 11:31
Is there any reason the 30 day guarantee will not apply to the duet?

mvalera
2008-02-27, 11:34
The 30-day guarantee will absolutely apply to all Duets bought from our online store. If you buy it elsewhere, you will have to deal with your retailer's return/guarantee policy.

Our guarantee period starts when you receive the item on your doorstep.

Mike

pfarrell
2008-02-27, 11:42
Mark Lanctot wrote:
> Also - the SBC and SBR have been through a very intensive beta test
> process that saw beta and then pre-production units in the hands of
> real-world users that bashed away at it.

I've been bashing away on Controller for months, and the Receiver for
about a month. I've not seen any bugs recently.

Mark's phrase "very intensive beta test" is correct.

I can't say what you will think, but I think they are great.

--
Pat Farrell
http://www.pfarrell.com/

Phil Leigh
2008-02-27, 11:43
Maybe it's just me... But I always feel kinda nervous buying a brand new product.

What if bugs are present in the hardware ? No firmware can address that, right ?

Do you feel it's safer to wait a few weeks ? Or am I totally paranoid ?

Hey Alex - I feel safer buying a new SD product than almost anything on the market...I've done it 3 times so far with no problems at all. The thing is - you can see the beta program online! - Not many other products have that sort of inbuilt confidence factor - I'd say "go for it"!

iPhone
2008-02-27, 16:35
Maybe it's just me... But I always feel kinda nervous buying a brand new product.

What if bugs are present in the hardware ? No firmware can address that, right ?

Do you feel it's safer to wait a few weeks ? Or am I totally paranoid ?

Alex you should wait at least a year so the rest of us can get our Duets now! Most companies are not going to release an electronic product with "known" bugs or problems. What company wants that headache? It is MHO that the firmware, SqueezeNetwork and SqueezeCenter are the only things holding up shipping of product. They are probably pallets loaded with Duets waiting for the word that all Firmware and SC 7.0 is a go so ship them!

Note: I am not speaking for Logitech, these are my thoughts on the subject. Hardware is ready, waiting on Firmware and SC 7.0 to be pronounced Gold (production ready not Beta).

mkozlows
2008-02-27, 18:36
Maybe it's just me... But I always feel kinda nervous buying a brand new product.

My experience with Slim Devices releases (going back to the SB1, and some of the relatively disastrous SlimServer releases) is that when it first comes out, it'll be really great, but will have a surprisingly large number of minor bugs. But they'll get fixed, and your Squeezebox will get better and better over time.

Of course, it's also possible that the Logitech acquisition has given Slim some additional QA resources, and that the Duet will be more polished and complete than some other releases, so we'll see, I guess.