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View Full Version : 2 SB3s dead within 2 weeks of each other...



brunoflipper
2007-08-02, 12:08
I purchased one sb3 on 12/3/06 and again on 11/03/06....

2 weeks ago the display on one of my units went completely dead... So i get to pack 10 bucks to ship for repairs and $90 for a new screen... I've left messages for two days and cannot get the balance on my account paid so that they'll return my unit...

yee-freaking-haw...

But before I even get the unit back from slim, my other unit dies completely this past Sunday... no power, nada... just dead...

Rinse, repeat...

This sucks...

brunoflipper
2007-08-02, 13:07
the reason i had to pay $90?
they claimed it had been dropped... not possible... never happened... the screen had just gone black... an absolute load of shit... nice tech support...

Ben Sandee
2007-08-02, 13:26
On 8/2/07, brunoflipper <
brunoflipper.2upfqn1186085401 (AT) no-mx (DOT) forums.slimdevices.com> wrote:
>
>
> the reason i had to pay $90?
> they claimed it had been dropped... not possible... never happened...
> the screen had just gone black... an absolute load of shit... nice tech
> support...


Maybe it was damaged further in transit back to Logitech. If you insured
it, maybe there's some evidence on the packaging of a drop.

Ben

brunoflipper
2007-08-03, 06:02
i thought about that as well... tech support did not have they original box and "had no way of knowing" if it was damaged in shipping...

Ben Sandee
2007-08-03, 06:18
On 8/3/07, brunoflipper <
brunoflipper.2uqqqb1186146301 (AT) no-mx (DOT) forums.slimdevices.com> wrote:
>
>
> i thought about that as well... tech support did not have they original
> box and "had no way of knowing" if it was damaged in shipping...


Unless you actually did drop it yourself, I would strongly contest the
charge. The device is clearly under warranty still (and incidentally, now
the devices have an even longer warranty). This is really not the place to
escalate your issue though -- you're just venting here. Take it up to the
next level and Logitech will have to take care of you.

Ben

brunoflipper
2007-08-03, 07:50
talked to a manager in sales and tech support their final answer was "there is nothing else i can do"... and yes, i'm venting... but i just wante dto share my experience... i'm now considering bailing and going with sonos...

Ben Sandee
2007-08-03, 10:38
On 8/3/07, brunoflipper <
brunoflipper.2uqvtn1186152901 (AT) no-mx (DOT) forums.slimdevices.com> wrote:
>
>
> talked to a manager in sales and tech support their final answer was
> "there is nothing else i can do"... and yes, i'm venting... but i just
> wante dto share my experience... i'm now considering bailing and going
> with sonos...


I'm a huge Logitech/SlimDevices fan but if your characterization is
completely accurate then you just got shafted. I would be pissed too.

Ben

brunoflipper
2007-08-10, 09:52
not that anyone cares but... my sb3 came back and works perfectly... i swear it is faster at menus than my other one- could it be firmware?
and i determined my second broken unit is actually just a PSU issue... so i replaced with one from rat shack and all is good...

Brian Ritchie
2007-08-10, 14:58
not that anyone cares but... my sb3 came back and works perfectly...

No, no - reports of repair experiences are important. I'd been having what looked like wireless network issues with my SB3 before it packed up completely. Sent it all the way to the US for repair; it came back remarkably quickly, and has worked perfectly ever since (touch Formica).

-- Brian