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skind56
2007-04-20, 05:46
I wish to order a Squeezebox directly from Slim Devices but wonder what the Duties/Fees/VAT would be?

Has anybody ordered from Slim and what were the costs or percentages to pay?

Thanks.

adamslim
2007-04-20, 06:26
The black SB3 is selling at Amazon for 195; $300 is 150, VAT is payable so 176, postal services charge duty collection fees that will be a tenner or so, so there's no real saving, IMO. Better to buy in the UK where you have more rapid service!

Or get it here, in stock, black for 180:
http://www.datakits.co.uk/store/slim-devices-squeezebox-black-wireless-network-music-streamer-p-2996.html?osCsid=260edb39881a46e6c8114be57874f4a6

Adam

jeebers
2007-04-20, 07:14
Don't buy from datakits.co.uk!!!!!

I tried to get my SB3 from them - they took the money, told me it had been despatched, and then ignored numerous emails when it didn't turn up. Effectively they said it was in stock (+ despatched) when they never had any in the first place. I eventually got my money back but only after I threatened to go to Trading Standards. Google them and you'll find plenty of other people who have had dreadful service from them.

I eventually got my SB3 from www.advancedmp3players.co.uk and the service was top-notch. Well worth the extra 10ish they charged. Amazon have always been reliable in my experience too.

peter
2007-04-20, 11:30
adamslim wrote:
> The black SB3 is selling at Amazon for 195; $300 is 150, VAT is
> payable so 176, postal services charge duty collection fees that will
> be a tenner or so, so there's no real saving, IMO. Better to buy in
> the UK where you have more rapid service!
>

I agree (even if I'm not in the UK). I ordered two SB3's directly and
two others locally. When one of them failed within warranty I was glad
it was one of those I bought locally. I just jumped into the car and
exchanged it for a new one in a matter of hours.

Regards,
Peter

jbuzza
2007-04-21, 05:48
I bought a black SB3 from amazon.co.uk recently. However, they shipped it with a US power supply and did not seem interested in sorting that rather fundamental problem out. Fortunately, when I contacted slimdevices and explained they did deal with the issue and shipped me the correct power supply from the US at no charge.

jimwillsher
2007-04-21, 12:49
Also note that eBuyer are also renowned for shipping stuff with US power supplies. My Canon EOS camera was a US grey import.

Advanced MP3 Players are excellent, I've bought a number of things from them.


Jim

mudlark
2007-04-21, 14:37
I found ebuyer OK but i don't think they sell them at present.

patrickw59
2007-04-22, 04:33
I purchased my SB2 2 years ago, directly from SlimDevices.

Delivery was impeccable, but then comes the VAT and significant import duties.

A deal not to be repeated too often!

It's approximately 50% extra, and the worst is you need to become a software engineer almost every week to install/reinstall software, servers, debug. You need to become an experts in forums, seeking infos all the time because this is not an appliance for users...it's a toy for software freaks.
I fortunately kept my many CD's at hands reach.

steve4586
2007-04-23, 00:58
I have bought 1 SB3 directly from SD in the US and one from Ebuyer very recently. The one from the US was very expensive in comparison. You pay VAT not only on the SB3 but the delivery also. SD use Fed Ex to deliver and they always collect the Tax. Not only that some has to be in to collect it. Can't remember the exact figured but it was over 215

But, it was a lovely all black one!

I bought my second from Ebuyer for 190 inc delivery (when for the cheap skate free delivery), however is was a black with the silver bottom half, but was a UK spec power supply.

You pays yer money and takes yer choice. Either way I am happy with two SB3s and a stonkin' system!

BigEars
2007-04-23, 02:11
Hi,

For the record, over the last year I have bought separately an SB3, Qnap TS101 and back-lit remote for these, and the service has been excellent, both for pre-sales and support. Jon Nelson at Ripcaster even rang me at home to clarify one point about the Qnap! I have seen a couple of other postive comments here too.

All kit is running problem free and always has - the secret is to get a setup that works, and then leave it alone, if you want close to consumer electronics reliability. If you want to fiddle, then fair enough but expect some challenges.

My setup is QNAPTS101 1.2.1 0822T/Slimserver 6.3.1/SB3/Stello DA100 through Monster Coax/Arcam Delta 90/B&W CM1s + Linn Axis/Akito/K18II for Vinyl.

Paul

deadkenny
2007-04-23, 03:39
Another thumbs up for Advanced MP3 Players. Might be a little more but the service is great.

As said, importing is likely not much better if you get hit by vat/duty. There's a very slim chance you might get away with it but I doubt it with a product like that.

Also will Amazon.com ship electronics to the UK anyway? I know stuff like software they refuse to ship here. I thought the same was true of electronics.

Another point is you'll get a US adapter with it and you might find the warranty isn't valid in the UK.

liffy99
2007-04-25, 15:38
Bought my new. black SB3 direct from the US and did not got stung for DUTY or VAT so final price was about 160 - worth the risk of another 30 being added. Came with the proper UK power supply too.

Also bought a NAS TS201 from Ripcaster and their service is superb. they also do one of the bext UK prices on SB3s too - I'll certainly use them in future.

drewe181
2007-04-25, 19:52
i too got away without paying any excess taxes. maybe just another benefit of living in australia ;-)

deadkenny
2007-04-27, 11:01
Bought my new. black SB3 direct from the US and did not got stung for DUTY or VAT so final price was about 160 - worth the risk of another 30 being added. Came with the proper UK power supply too.

Also bought a NAS TS201 from Ripcaster and their service is superb. they also do one of the bext UK prices on SB3s too - I'll certainly use them in future.
Was this a recent purchase and if so did it come by courier? If so then you might still get stung as you can be billed months later.

simonjedrake
2007-04-27, 14:20
I bought a black SB3 from amazon.co.uk recently. However, they shipped it with a US power supply and did not seem interested in sorting that rather fundamental problem out. Fortunately, when I contacted slimdevices and explained they did deal with the issue and shipped me the correct power supply from the US at no charge.

There must have been a faulty batch because exactly the same happened to me in late March 07, but I simply went onto the Amazon Uk site & logged the problem........and was amazed to find that within a couple of hours a brand new one was being despatched FOC.....with postage on faulty one being refunded.
VERY IMPRESSIVE CUSTOMER SERVICES FROM AMAZON, AND ALL ONLINE.

simbo
2007-05-08, 04:53
Hi, just trying to work out the costs myself (especially with the "White Sale" being on).

What is the shipping charge to the UK?

Ur[s]uS
2007-05-08, 05:12
Hi, just trying to work out the costs myself (especially with the "White Sale" being on).

What is the shipping charge to the UK?

UPS Worldwide Express Shipping to Ireland was $39.08 about 6 weeks ago. With the Euro and Pound strong against the dollar, I would have thought purchase direct from SD is a serious option. Delivery to Ireland was inside one week - pretty damn impressive. I have bought 2xSB3s and 1xInfrant/SB3 bundle - all from SD direct. I have no complaints and have never been anything other than very happy with how SD closed the deals.

simbo
2007-05-10, 05:02
OK, after some investigation, here's the lowdown...

- With the strong pound against the dollar, the base price looks very attractive; $299 works out at about 150, but read on...

- Your credit card company will add a handling fee, probably about 3.5%, about 5 on an SB3.

- Delivery to the UK is about 20 for the express option (thanks Ur[s]uS), and should arrive in 2 days.

- SB3s fall under "computer peripherals" so I believe do not incur import duty.

- They do, however, incur VAT at 17.5% on the full amount (including delivery charge). This works out at about 28.

- The courier (UPS) will almost definitely expect you to pay the VAT at the door. You may be lucky and not be expected to pay then, but you may receive a letter asking you to cough up a few months later.

- Here's the killer; UPS charge an additional 11 "handling fee" to cover the cost of forwarding your VAT/duty to the Inland Revenue.


So, all in all, purchasing a black SB3 might not work out any cheaper than buying it from a UK supplier, however...

- If you take up the "White Sale" offer, it could save you 20 or more. No UK suppliers are discounting their white SB3s to the best of my knowledge.

- If you're willing to take the risk of not incurring VAT/duty then you could save 50 or more. I personally think it's unlikely you'll be this luckly.

- The next batch of SB3s to come into the UK through suppliers will almost definitely be Logitech-badged. If you buy direct (especially if you buy the white model) you may get an SD branded one.

Heuer
2007-05-10, 05:24
If you use a courier (UPS, Fedex, DHL etc) you will definitely be charged duty, either at the door or by letter. If you use USPS you could get lucky as Parcelforce in the UK tend to be swamped and a lot of stuff is waived through. Downside is Parcelforce no longer deliver to your door unless you have paid any duty charges (assuming they decide to charge you). This means that once the item is received by your local office they write you a nice letter asking for payment. You can do this by phoning or over the web (do not choose the web option as it will be days before the local office receives notification of payment) and then go and collect the item or have it delivered.

Your estimate of two days via courier is very optimistic - more like 5 working days.

Every SB3 will be badged 'Logitech' before long - a firmware change is all that is required to change the display which will probably come with the next release of SS.

killie99
2007-05-10, 07:45
- If you take up the "White Sale" offer, it could save you 20 or more. No UK suppliers are discounting their white SB3s to the best of my knowledge.

.

Ripcaster are doing the white SB3 for 164 including delivery.

simbo
2007-05-10, 07:59
Your estimate of two days via courier is very optimistic - more like 5 working days.
I based that on the UPS website's delivery estimates.


Ripcaster are doing the white SB3 for 164 including delivery.
You're right, and they have some in stock. Good catch. That's cheaper than the US import option (assuming duties are paid).

Craig
2007-05-10, 08:13
I ordered my TP direct from slim as a preorder and the total bill was around the same as the UK rrp but I did get the free SB3 included. As for UPS, my order took 20 hours from dispatch to delivery in the UK and UPS rang me for payment of the VAT on a credit card when it came into the country.

Craig

Heuer
2007-05-10, 08:22
Well I wish I had such luck! This is a UPS package in transit to me at the moment:


Tracking Number:
Type: Package
Status: In Transit
Shipped to: XXXXXXX, GB
Shipped or Billed on: 05/07/2007
Service Type: EXPEDITED
Weight: 37.50 Lbs

Package Progress
Location Date Local Time Description
NEWARK,NJ, US 05/10/2007 8:42 A.M. DEPARTURE SCAN
NEWARK,NJ, US 05/09/2007 6:36 P.M. ARRIVAL SCAN
LOUISVILLE,KY, US 05/09/2007 4:32 P.M. DEPARTURE SCAN
LOUISVILLE,KY, US 05/09/2007 11:43 A.M. ARRIVAL SCAN
LENEXA,KS, US 05/09/2007 2:15 A.M. DEPARTURE SCAN
LENEXA,KS, US 05/09/2007 12:32 A.M. ARRIVAL SCAN
SALINA,KS, US 05/08/2007 9:17 P.M. DEPARTURE SCAN
SALINA,KS, US 05/08/2007 9:04 P.M. ORIGIN SCAN
US 05/07/2007 6:24 P.M. BILLING INFORMATION RECEIVED

Tracking results provided by UPS: 05/10/2007 11:07 A.M. EST (USA)

Probably won't receive it until Monday 14th - 7 days after despatch at a cost of $95.

simbo
2007-05-11, 01:59
Well I wish I had such luck!
Ah, you went for the expedited service. I was looking at the delivery times for express.


Ripcaster are doing the white SB3 for 164 including delivery.
Just rechecked - this is the wired version. Wireless models are 199 and are out of stock.

deadkenny
2007-05-11, 12:07
- Your credit card company will add a handling fee, probably about 3.5%, about 5 on an SB3.
If you get a Nationwide credit or debit card there's no handling fee. The exchange rate is pretty favourable too.


- Delivery to the UK is about 20 for the express option (thanks Ur[s]uS), and should arrive in 2 days.
Express options will almost certainly attract customs fees as it will cause it to go by courier and they are stricter on applying fees. In some cases (e.g. FedEx) you get the bill in the post weeks or months later.



If you use a courier (UPS, Fedex, DHL etc) you will definitely be charged duty, either at the door or by letter. If you use USPS you could get lucky as Parcelforce in the UK tend to be swamped and a lot of stuff is waived through.
USPS *should* come via regular RoyalMail but it depends how it's routed I think. Express USPS however will go via Parcelforce and they will charge customs fees and the fee is extortionate compared to non-express (something like 18).

Also ParcelFarce will almost certainly loose the package, or return it to the sender after claiming they left a card but didn't and not bothering to wait the mandatory week before returning it. Plus they're a nightmare as their depots are only open in work hours, are miles away from anywhere and have little or no customer parking. Then you have to try and get service as you stand at the desk for ages pressing the bell, then they take half an hour trying to find the package (only to then say they can't find it).

Not that I hate ParcelFarce much of course!

If the parcel comes via regular RoyalMail there's a higher chance of it avoiding customs. Though note if it does get hit, RoyalMail have now increased their handling fee to 8. That's twice the price it was before and a rise somewhat massively higher than inflation! Oh and they've cut back the opening hours in some of their collection depots.

With RM you risk the parcel just being dumped on the doorstep regardless of any need for a signature and the value of the item.

RM of course ParcelFarce, so no wonder I hate them also.

Not much of a FedEx fan either. Partly due to you getting a surprise bill in the post weeks later, and partly because they sometimes hand off last stage of delivery to a local delivery company and the item gets marked in their system as delivered and even signed for and yet it hasn't even been delivered yet! (had that with one that got handed to a local company, said it was delivered but eventually found out who the company was and they had their own system which said they'd been trying to deliver it for several days and left cards etc... which they hadn't).

If you can use DHL, I believe (but I'm not certain) that you can get a reduced fee as a personal importer who only buys the odd item now and again from overseas.

Delivery services in the UK are generally appalling though in my opinion. Terrible service and excessive costs.

Mark Lanctot
2007-05-14, 07:57
If you get a Nationwide credit or debit card there's no handling fee. The exchange rate is pretty favourable too.

Perhaps simbo was referring to the exchange rate itself - obviously they never charge interbank rate, it seems to be interbank + 3.5%.

Heuer
2007-05-14, 08:10
Agree with Deadkenny on Parcelforce. On one occasion they put a card through someone else's door and then sent the package back to Hawaii when I did not collect it. Needless to say they sent it back surface mail but it did arrive back with the maker, three months later.

My UPS package (a Sutherland Ph.d phono stage) referred to earlier arrived today. UPS rang me on Friday and took customs payment via CC over the phone - 23% of price - ouch!

Happily I have been able to find a Transporter in the UK - ordered Friday, here this morning. Excellent service from Media Home.

deadkenny
2007-05-15, 11:35
Perhaps simbo was referring to the exchange rate itself - obviously they never charge interbank rate, it seems to be interbank + 3.5%.
I just assumed he was referring to the usual practice of most card companies to add a handling fee on top of the exchange rate. Usually it's around 2 or 3% (with a minimum charge of around 2).

Yeah, the exchange rates still aren't the base rate, but most cards are the base rate + some extra amount + handling fee.

With Nationwide you don't get charged the handling fee. It's one of the few, if possibly the only UK issuers who don't charge the fee. Hence I use the Nationwide credit card for all my international purchases and the debit card for cash withdrawals overseas.