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View Full Version : The vacuum that is anti-cables



haunyack
2007-04-16, 11:18
I recently placed an order for 2 sets of 5' speaker cables at the Speltz website.

They took the money and disappeared.
I have not recieved an order confirmation.
They do not respond to my (2) inquiries.
I have no idea what the status of the transaction may be.

I placed a dispute with Paypal for cancellation and refund.

Any who are considering anti-cables...beware.

.

Rick B.
2007-04-16, 12:16
Hope you used a credit card!

JJZolx
2007-04-16, 12:29
I recently placed an order for 2 sets of 5' speaker cables at the Speltz website.

They took the money and disappeared.
I have not recieved an order confirmation.
They do not respond to my (2) inquiries.
I have no idea what the status of the transaction may be.

I placed a dispute with Paypal for cancellation and refund.

Any who are considering anti-cables...beware.

Typical home cable operation (someone should go around the country doing seminars on how to start one of these businesses - $150 for a four hour session on how to make money soldering wires - no prior business, soldering, or audio experience necessary). A website and one or two people operating the business, building cables on the kitchen table at night and on weekends. And when they take a month-long vacation to Fiji they don't even have the presence to check their email.

Skunk
2007-04-16, 18:47
I recently placed an order for 2 sets of 5' speaker cables at the Speltz website.

They took the money and disappeared.
I have not recieved an order confirmation.
They do not respond to my (2) inquiries.

I doubt they'll get far on your $75. After they run out of spending money in Fiji perhaps they/he'll return to the place of business, where you could be waiting with a pair of pliers and a blowtorch.

Do you think there is any chance your inquiries are being spam filtered accidentally, or were they screening your telephone calls as well?

seanadams
2007-04-16, 20:38
There are two steps to a credit card transaction, authorization and then capture. In the authorization step, the funds are verified and reserved for up to 30 days. It's not until the capture step that the funds are actually transferred. Your online CC statement should show "pending" charges separately, but Im guessing that's not what you're seeing.

It is strictly against the terms of their Visa/MC merchant agreement to capture funds before shipping - that is the main reason that the two-step process exists. Furthermore it is very unlikely that this would be set up to happen automatically, so they're not on vacation. If you've been unable to reach them, you should call your bank and issue a "chargeback" immediately. If you think the merchant has deliberately defrauded you then it would be a good idea to also get a new card issued.

Skunk
2007-04-16, 20:47
It is strictly against the terms of their Visa/MC merchant agreement to capture funds before shipping -

Except they're using a paypal account (red flag #1). Not sure what if anything this changes, but paypal seems to play by their own rules :-)

pfarrell
2007-04-16, 20:57
Skunk wrote:
> Not sure what if
> anything this changes, but paypal seems to play by their own rules

Yes, PayPal was designed to make it possible to do money things without
having the 'merchant agreement' that Sean mentions. Sean talked about
normal credit card processing, which has strictly defined rules.

And PayPal was designed to be more flexible and handle small amounts.

A real Visa/Mastercard merchant account charges the merchant too much
money to make small payment amounts financially feasible.

OT: Visa and/or Mastercard could change this if they wanted. There is no
reason that an all electronic transaction should cost large portions of
a dollar, when it is just bits moving from one computer to another. But
as long as they face no real competition, the merchants, and the
consumers have no choice but to pay.


--
Pat Farrell
http://www.pfarrell.com/

seanadams
2007-04-16, 21:15
Except they're using a paypal account (red flag #1). Not sure what if anything this changes, but paypal seems to play by their own rules :-)

Oops, missed that. Then the bad news is you're probably out the $75.
The good news is you're _only_ out $75. :)

adamslim
2007-04-16, 22:57
I imagine they make more money selling those cables than not selling them (and the margin is probably 50% or more). I'd keep trying to contact them - as Skunk says, $75 is not much for them to retire to Fiji.

Have there been any other reported problems recently on other forums? My experience with them was fine.

Adam

jbm
2007-04-16, 23:42
Any who are considering anti-cables...beware.


I've placed several orders with them spread over the last year or so. All were fulfilled quickly. While I have no way of knowing just what's going on with your order, I have to believe it extremely unlikely that it's anything purposely nefarious.

I get the impression they're a husband-and-wife operation (Paul and Judy?), so, yeah, if they happen to be on vacation or experiencing an unexpected family crisis or something I doubt there's staff to monitor communications. I don't know how long you've been waiting, but if it's less than 2-3 weeks, you may have gone off prematurely (even though I always got my orders within a week).

If a month or so has slipped by... well, then something may be really wrong.

JJZolx
2007-04-17, 00:03
It is strictly against the terms of their Visa/MC merchant agreement to capture funds before shipping - that is the main reason that the two-step process exists. Furthermore it is very unlikely that this would be set up to happen automatically

Are you kidding? Auth/Capture is commonplace. With smaller companies I'm quite sure it's the rule. They don't have the systems (software) in place to coordinate the shipping phase of order completion with online credit card transactions that may have taken place days ago.

In any case, it's not applicable to this situation. The _real_ fly-by-night operations (there are many thousands) use PayPal, for all the insecurity and inconvenience that you come to expect in a shady business venture.

seanadams
2007-04-17, 00:25
Are you kidding? Auth/Capture is commonplace. With smaller companies I'm quite sure it's the rule. They don't have the systems (software) in place to coordinate the shipping phase of order completion with online credit card transactions that may have taken place days ago.

Yes, it is the norm for manually entered or swiped transactions, which is what most mom & pops would do. But systems which accept orders for physical shipped goods should not capture immediately when the user enters their card info, and to my knowldge none do. That would be really bad for a lot of other reasons. I totally missed the bit about paypal, and thought that he had placed a credit card order.


In any case, it's not applicable to this situation. The _real_ fly-by-night operations (there are many thousands) use PayPal, for all the insecurity and inconvenience that you come to expect in a shady business venture.

I agree and I take back what I said. Most likely they are in fact just away from the computer. Still, bad form to tell people where to send their money when you're not there to receive it.

haunyack
2007-04-17, 07:58
Actually, I do not think they have intentionally ripped me off.
A $100.00 Fiji vacation...I'll wait for the postcard.

According to Paypal, the buyer has the option to to file a claim against the transaction and therefore is mediated by them (Paypal) and refund issued if claim is judged valid.
I have the claim filed.

Not as worried about the $$$ as I am irritated at the proprietors wasting my time.

ok, I'm off to purchase some magnet wire and start my own flakey business.
It looks lucrative from my view.

Anybody in need of some audio-fabulistic-dubisarial-wash-your-car-cook-your-dinner-leave-your-wife-make-you-popular speaker cables?
Step right up.



.

SteveEast
2007-04-17, 08:03
When did you place the order?

Steve.

haunyack
2007-04-17, 08:12
When did you place the order?

Steve.


Hi Steve,

Actually, I ordered the cables early last week.
Not much of a lead time I know, but what concerns me is the lack of response from the Speltz's when I inquire about the order or ask for acknowledgement that they have received my order.

There was no receipt issued...not even a "go to hell were busy".

They haven't replied to Paypal on the claim either.



.

haunyack
2007-04-17, 08:22
David-

Got your order for 2- 5ft sets of cables. I will put our new copper spades
on the ends with should accomodate both your Vandersteen and the B&K. The
spades fit standard and wide binding posts. This will ship tomorrow,
Wednesday, via USPS Priority Mail, delivery is 3 business days.
I apologize for the delayed response. We had a family issue in Canada to
which we had to fly out of here very quickly, but all is well and we're back
filling orders. I appreciate your patience.

Thanks,

Judy

ok...I cancelled the Paypal claim.

So much for my new business.
;-)

.

shadowboxer
2007-04-17, 08:34
I had dropped an email to David Speltz about the negative press over here, just cause I had previously only heard good stuff about him and their cables. Just got a response from him:

Dale,

I very much appreciate the heads up. I understand his concern, as we did
disappear for 4 days. We have a very close family member in the hospital on
Toronto Canada. We simply dropped everything and went up to visit her. We
arrived home late last night, and will be playing catch-up all this week. If
he calls 651-735-0534 today, there is a good chance Judy will be available
to answer his call.

It would be great if you could convey this info to the form, as I do not
have the time to chime in.


Thanks!

Paul


``````````````````````````````

>From: "Dale BellSouth Email"
>To: <paulspeltz@hotmail.com>
>Subject: You guys are getting some bad press on slimdevices forums!
>Date: Tue, 17 Apr 2007 08:08:52 -0500
>
>http://forums.slimdevices.com/showthread.php?t=34517
>
>just trying to help out a "mom and pop" operation.
>
>
>-dale

haunyack
2007-04-17, 08:37
Thanks for "butting in".
Nice to know that above all, this forum is genuine.
Maybe some hack here can show them how to setup an autoresponse on their email system.

Cheers to the forum!


.

jtc
2007-04-19, 06:08
I've ordered from them twice and they have dispatched fairly promptly. Paul Speltz even did a custom i/c for me (I had to send him the rather unusual termination). So I don't think there's anything untoward. Perhaps, as someone said, it's just down to the 'cottage industry' scale - which can be affected significantly by anything from a holiday to the flu...

sc53
2007-04-19, 10:13
The Speltzes advertise and sell on Audiogon too. Try contacting them through their email link on that site. Maybe they monitor that one more closely.