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Ramage
2007-01-30, 01:34
Since yesterday I have not been able to listen to any RadioIO channel on any of my 3 versions of slimserver, 6.5.2, 6.5.1 and 6.3.1. using either SB3 or softsqueeze.

RadioIO fails from Mypicks, and the RadioIO menu entries.

I get "problem: can't connect to server for:" error message on the player.

That said, RadioIO works OK using SN, and the RadioIO web page.

What has changed? This worked up to yesterday.

I have double checked username password, but as I am using 3 different versions of SS on 3 different platforms, I suspect the problem is RadioIO

Anyone else experienced similar problems - I am in UK.

Ramage
2007-01-30, 02:33
Using debugging d_directstream got the following log when trying RadioIO:

2007-01-30 08:03:29.5938 ERROR: scanRemoteURL: Can't connect to remote server to retrieve playlist: 401 Service Unavailable.

2007-01-30 08:04:51.1343 ERROR: scanRemoteURL: Can't connect to remote server to retrieve playlist: 401 Service Unavailable.

2007-01-30 08:04:55.8165 ERROR: scanRemoteURL: Can't connect to remote server to retrieve playlist: 401 Service Unavailable.

2007-01-30 09:30:40.0581 ERROR: scanRemoteURL: Can't connect to remote server to retrieve playlist: 401 Service Unavailable.

Any clues?

mherger
2007-01-30, 03:41
> 2007-01-30 09:30:40.0581 ERROR: scanRemoteURL: Can't connect to remote
> server to retrieve playlist: 401 Service Unavailable.
> Any clues?

RadioIO streams seem to be down. That's what the error message says. Not a
lot you can do but wait (or check your internet connection?).

--

Michael

-----------------------------------------------------------------
http://www.herger.net/SlimCD - your SlimServer on a CD
http://www.herger.net/slim - AlbumReview, Biography, MusicInfoSCR

Ramage
2007-01-30, 04:14
But they are OK if I use SN! They have been down for more than 24 hours now.

Are you getting the same thing Michael?

mherger
2007-01-30, 04:28
> But they are OK if I use SN!

Ok, this is even more interesting. I wonder whether it's only the playlist
you can't download or the stream itself.

When you get it working in SN, can you push right with the remote control
and note the URL on paper? You could then try to enter that url in the
"Radio TuneIn" field in SlimServer (once locally connected).

Or can you play eg. radioio://radioioECLECTIC.mp3 ? Or
http://radioio.sc.llnwd.net:8475/ (RadioIO80s)

> Are you getting the same thing Michael?

It's more than 24h since I listened to the above station. And I've taken
it from my favorites. And right now I'm sitting behind a corporate
firewall where I can't test. BTW: You don't have a firewall blocking ports?

--

Michael

-----------------------------------------------------------------
http://www.herger.net/SlimCD - your SlimServer on a CD
http://www.herger.net/slim - AlbumReview, Biography, MusicInfoSCR

Ramage
2007-01-30, 04:37
I managed to get RadioIO to play through Slimserver by tuning in their windows media stream from the website.

http://www.searchplay.com/radioioAcoustic/A1hi.asx

which gives: mms://radioio-acoustic-hi.wm.llnwd.net/radioio_acoustic_hi

Looks like the mp3 server is down; however, the same mp3 stream works OK from Squeeze Network.

Does anyone know what the difference between SS and SN might be?

Ramage
2007-01-30, 05:17
Copied the url used on SN (same as the one I normally use BTW) into SS web interface and it failed to play, got same message: can't connect to retrieve playlist.

This is the same for radioIO mp3 streams of any quality hi, med or low.

I've emailed RadioIO explaining the problem. Awaiting a response.

Cotton76
2007-01-30, 07:19
I've been experiencing the exact problem here in North Carolina. Began on Sunday, Jan. 28.

Ramage
2007-01-30, 07:26
Good to know I'm not alone. Something has changed on RadioIO maybe permissions to access mp3 streams?

I'm waiting for a response from RadioIO.

Someone (Andy) at Slim Devices may wish to comment.

Cotton76
2007-01-30, 07:40
I'm a radioIO SoundPass subscriber and have been enjoying the hi-quality, 128bps stream through Slimserver until this problem popped up.

Ramage
2007-01-30, 07:51
Particularly annoying if you are paying for the service ;-).

Why not contact RadioIO from their website and tell them about it.

They may start to take note with more reports.

jarome
2007-01-30, 09:12
I spoke with the radioio engineer, Greg. They are aware of the problem, but are baffled. It works for some people, but not for others. It works for Greg on his SqueezeBox. Is does not work for me. It does not work in ITunes for me either. It does work using the WMP streams in WMP or WinAmp.

Greg looks at this forum, so if anyone has an idea, post it.

I checked the network route, and it is fine for me.

Jim

Ramage
2007-01-30, 09:13
I received the following acknowledgement of a problem from RadioIO:

"We are experiencing an unexplained problem with the Mac operating system and some stand alone media players being unable to play our MP3 stream, and with the I Tunes presets not working, Our engineers are looking in to the problem and will get it back up and running as soon as possible, We ask for your patience as we find and fix the problem. Our streams are available though our web site in the WMP and Real formats, till we get the MP3 problem fixed we ask that you listen to us with these options."

So we wait!

Ramage
2007-01-30, 11:16
It's been fixed. mp3 access is back

jarome
2007-01-30, 11:23
Radio seems to have fixed this.

We have placed a fix in place and should be up and running please give it a try. And let me know how you make out.


Gregory Walters
radioio Tech
5025 West Lemon Street #200
Tampa FL USA 33609
www.radioio.com

uncajesse
2007-01-30, 11:55
thanks to those who were sending in trouble tickets to support. even those who sent multiple ones to have us "start to take note". actually, we were aware of the situation immediately thanks to extensive statistics and automated warning systems, but took us a while to weed out the problem due to the complexity of our ISP's global distribution system.

were were monitoring this thread since early this morning, also thanks to an automated system that helps us find people having problems. what other internet radio network is actually looking for people having problems using our service? :)

cheers guys & gals, sorry for the interruption...

jesse
chief engineer
radioio.com

Ramage
2007-01-30, 13:14
Good work RadioIO techies.

Nice to know that you monitor this forum.

RadioIO is an excellent source of music, I enjoy it.

Jazz1
2007-04-04, 15:21
I can hear their other channels, but not the Eclectic channel which is a favorite of mine. Any ideas why this one channel is not working? I am a subscriber and using an SB3.

Jazz1
2007-04-05, 17:49
I can hear their other channels, but not the Eclectic channel which is a favorite of mine. Any ideas why this one channel is not working? I am a subscriber and using an SB3.


Still no joy on SB3 with Mac acting as server using 10.4.9 for Radioio Eclectic channel. The rest of the channels work, and Eclectic works using iTunes on Mac, but not using SB. I've sent a request into Radioio, but no response. Sent another one in today.

Any ideas? My guess is 10.4.9 is messing me up, but for one channel?

jarome
2007-04-05, 18:10
I can't get Eclectic either. Try contacting their engineer:
Gregory Walters
radioio Tech
5025 West Lemon Street #200
Tampa FL USA 33609
www.radioio.com
800 884-8634 x 718

Jazz1
2007-04-09, 14:13
I can't get Eclectic either. Try contacting their engineer:
Gregory Walters
radioio Tech
5025 West Lemon Street #200
Tampa FL USA 33609
www.radioio.com
800 884-8634 x 718

Thanks I have a call in. If others have already done so please publish the solution so we can all benefit (and stop bugging the poor guy). I'll put up what I learn. Oddly my iTunes doesn't work on that channel now. Wonder where this problem is coming from as I can get the other channels I'm happily paying for.

Crazyquilt
2007-04-24, 14:18
Right now I can't get RadioIO at all. I get a "Failure to parse URL" error. I tried to power cycle the SB3...next I'll try my PC.

Bummer.