PDA

View Full Version : If your SB breaks, you're stuffed!



Orb
2006-12-08, 07:26
I got my first SB2 April 2005 direct from Slim Devices.
As I live in Ireland and there are no dealers here I had no choice.

Anyway, being so in love with this little gadget, earlier this year I picked up another SB2 from ebay for just over a 100.
Money was tight and I could not stretch to a new SB3.

When the 2nd hand SB2 turned up it was dead. After a little reseach I found the CPU had come loose, I fixed it within a few minutes and it was working fine.
Anyway, 4 or 5 months later it just died.
I tried everything, contacted Slim and they said it needed to come back for repair. As It was 2nd hand I had to pay for the repair.

Long story short = the cost of the repair + the postage back to sunny California from rainy Ireland worked out more than I paid for the thing to start with.

It's a shame I cannot send it somewhere in Ireland/UK for fixing.
I feel pretty fed up about the situation. I cannot afford to get the thing fixed and 100 for 4 months use isn't a great investment. Such is life I guess.

Please SD, get some authorised repair people closer to your customers.

Marc Sherman
2006-12-08, 07:55
Orb wrote:
> I got my first SB2 April 2005 direct from Slim Devices.
> As I live in Ireland and there are no dealers here I had no choice.
>
> Anyway, being so in love with this little gadget, earlier this year I
> picked up another SB2 from ebay for just over a 100.
> Money was tight and I could not stretch to a new SB3.

Wow, that's a pretty incendiary subject line for a story about getting
burned buying broken second hand hardware from a dodgy ebay seller.

- Marc

Orb
2006-12-08, 08:28
Orb wrote:
> I got my first SB2 April 2005 direct from Slim Devices.
> As I live in Ireland and there are no dealers here I had no choice.
>
> Anyway, being so in love with this little gadget, earlier this year I
> picked up another SB2 from ebay for just over a 100.
> Money was tight and I could not stretch to a new SB3.

Wow, that's a pretty incendiary subject line for a story about getting
burned buying broken second hand hardware from a dodgy ebay seller.

- Marc

It arrived broken because of a design fault in SB2's that meant the cpu can come loose in transport. The unit was only 4 months old when I purchased it from a non dodgy guy on ebay.

The fact remains, the unit died after I had been using it for a good 4 months and I cannot get it fixed unless I send it thousands of miles away at huge cost. I bet you would be as happy about it as I am.

gsalton
2006-12-08, 08:29
But in my case, I bought a CD from a street vendor in Bulgaria. Anyway, a year later, it stopped working, and Tori Amos refused to replace it. Man, Tori Amos sucks!

Orb
2006-12-08, 09:00
But in my case, I bought a CD from a street vendor in Bulgaria. Anyway, a year later, it stopped working, and Tori Amos refused to replace it. Man, Tori Amos sucks!

This is a stupid analogy.
My point is that I am happy to pay the repair costs. But the postage is the killer. UPS quoted me over a hundred Euro to send the thing.

So my moan is that SD should have some authorised repair facility in Europe.

radish
2006-12-08, 09:05
I just sent a package of similar dimensions to an SB2 from NYC to Norway, and yes, UPS and Fedex both quoted well over $100. USPS however did it for $30. I recommend you check out your local post office, they're often a lot cheaper for international deliveries.

Robin Bowes
2006-12-08, 09:13
Orb wrote:
>
> It arrived broken because of a design fault in SB2's that meant the cpu
> can come loose in transport. The unit was only 4 months old when I
> purchased it from a non dodgy guy on ebay.
>
> The fact remains, the unit died after I had been using it for a good 4
> months and I cannot get it fixed unless I send it thousands of miles
> away and huge cost. I bet you would be as happy about it as I am.

You may be unhappy, but let's look at the facts:

- you bought a 2nd-hand electrical item
- manufactured in California
- which has no distribution in your country
- from eBay
- it is therefore of unknown providence
- it was dead when you received it
- you opened the unit (therefore invalidating any warranty)
- you managed to fix it
- it died again 4 months later


How much do you think it would cost to repair even if you could take it
somewhere in Ireland? Probably a minimum charge of €100 plus parts.

It's a shame you've been stung, but you really do only have yourself to
blame. It's certainly no fault of Slim Devices.

R.

Kyle
2006-12-08, 09:20
How many small companies do you know that sell a $300 electronics product and can afford to put repair facilities all over the world? In reality, any electronics under about $1,000 is pretty much disposable these days -- it costs almost as much to repair as it does to buy new. I'm sure you're not happy about your situation, but blaming Slim for (1) a second-hand machine damaged in shipment or by misuse; and (2) international shipping rates just does not make sense to me. It might be cheaper for you to move to California than for Slim to move to Ireland ;-).

shadowboxer
2006-12-08, 09:31
Darn, Orb, tough crowd this morn, eh?

Sorry your SB is broken.

mherger
2006-12-08, 09:46
> Darn, Orb, tough crowd this morn, eh?

It's time to go to the pub over here...

--

Michael

-----------------------------------------------------------------
http://www.herger.net/SlimCD - your SlimServer on a CD
http://www.herger.net/slim - AlbumReview, Biography, MusicInfoSCR

Orb
2006-12-08, 09:47
How many small companies do you know that sell a $300 electronics product and can afford to put repair facilities all over the world? In reality, any electronics under about $1,000 is pretty much disposable these days -- it costs almost as much to repair as it does to buy new. I'm sure you're not happy about your situation, but blaming Slim for (1) a second-hand machine damaged in shipment or by misuse; and (2) international shipping rates just does not make sense to me. It might be cheaper for you to move to California than for Slim to move to Ireland ;-).

California sounds good. It's not stopped raining here for weeks. I could do with some sun.
But back to my point. I understand what your saying but SD is no longer a little company, they have logitech behind them. If you market to the world then you should offer support. I don't expect SD to set up dedicated repair centres. Use existing companies and licence. Hence authorised.

Orb
2006-12-08, 09:49
Darn, Orb, tough crowd this morn, eh?

Sorry your SB is broken.

Oh well, I needed to let some steam off.
Shame about my SB, I wont risk it again.

kdf
2006-12-08, 10:31
If you are referring to the same unseating problem that I recall, it should be a simple matter of pushing the card back in place. The only trick required is a torx screwdriver to get into it. As it's second hand already, there is no warantee to protect.

-kdf

Kyle
2006-12-08, 12:23
I understand what your saying but SD is no longer a little company, they have logitech behind them.

It's a little to early to expect any changes from the Logitech deal, but maybe it could lead to more repair centers. That would definitely be a plus. Good luck.

gsalton
2006-12-08, 12:54
This is a stupid analogy.
My point is that I am happy to pay the repair costs. But the postage is the killer. UPS quoted me over a hundred Euro to send the thing.

So my moan is that SD should have some authorised repair facility in Europe.

No, that was a _silly_ analogy.

You took a risk buying secondhand to save a few bucks, with all the information known or knowable in advance, and it didn't work out. Bummer. Then you blamed the company and the engineering. Which is sillier?

I have sympathy, I live even further from California, and with less chance of postage working at all, at any cost. That's precisely when the warranty of new might be worth it.

jmourik
2006-12-08, 12:58
Orb, can't this guy help you out? http://www.at-tunes.co.uk/
Patrick Dixon, he's on this board too and a dealer of Slim Devices I think.
Plus he mods them...

Good luck!

jan

Pale Blue Ego
2006-12-08, 15:26
Maybe there's an opportunity there, Orb. Become the Slim distributor and service center for Ireland :)

fm2n
2006-12-08, 21:30
I've worked in a repair facility and its a fact that no company can provide 100% satisfaction. If they did, they would be bankrupt. So it is cheaper to weigh the option of losing maybe that 5% of the customer versus opening up a facility. I don't blame SB. I have purchased battery packs from the Phillipines, and I KNOW that if it breaks, I will more than likely toss it than to attempt to repair it (www.innovatronix.com). There are niches that we don't have in the US that we have to have imported and I'm sure there are people out there that share the same fate as you have. Regardless of region. But the fact remains is, this is simply the risk you agree to when dealing with an overseas company that does not support internationally. Period.

peter
2006-12-09, 01:13
gsalton wrote:
> Orb;160729 Wrote:
>
>> This is a stupid analogy.
>> My point is that I am happy to pay the repair costs. But the postage is
>> the killer. UPS quoted me over a hundred Euro to send the thing.
>>
>> So my moan is that SD should have some authorised repair facility in
>> Europe.
>>
>
> No, that was a _silly_ analogy.
>
> You took a risk buying secondhand to save a few bucks, with all the
> information known or knowable in advance, and it didn't work out.
> Bummer. Then you blamed the company and the engineering. Which is
> sillier?
>
Come on, enough silliness. He bought a perfectly good second hand SB2,
which we can derive from the fact that it worked for four months. Fact
is that electronics can fail. I had an SB3 fail, thankfully it was still
under warranty, but if it had failed after 1 year, I would've been in
the same boat.

I realize that it is difficult for a small company like SD to provide
local service and it's probably unreasonable to scream and shout over
something you bought for 100 pounds. In the modern world these things
will cost as much to repair. Ever tried repairing a cell phone out of
warranty? You normally don't, you get a new one.

In spite of my SB3 experience I still consider SD's products to be solid
and reliable. My SliMP3 works as well as it did when I bought it in 2002.

Regards,
Peter

ikruspan
2006-12-09, 05:43
But in my case, I bought a CD from a street vendor in Bulgaria. Anyway, a year later, it stopped working, and Tori Amos refused to replace it. Man, Tori Amos sucks!

Are you CRAZY ?
What is wrong to have authorized repair for squeezbox near of your home ?
When you buy SONY where you get repair ? in japan ???
When you buy LOGITECH must you send broken mice to California ???

Robin Bowes
2006-12-09, 05:57
ikruspan wrote:
> gsalton;160708 Wrote:
>> But in my case, I bought a CD from a street vendor in Bulgaria. Anyway,
>> a year later, it stopped working, and Tori Amos refused to replace it.
>> Man, Tori Amos sucks!
>
> Are you CRAZY ?
> What is wrong to have authorized repair for squeezbox near of your home
> ?

Nothing.

> When you buy SONY where you get repair ? in japan ???
> When you buy LOGITECH must you send broken mice to California ???

The point here is that the OP knew before he bought the SB that there
were no Slim Devices distributors/dealers in his country.

R.

Patrick Dixon
2006-12-09, 06:57
The point here is that the OP knew before he bought the SB that there
were no Slim Devices distributors/dealers in his country.
To be fair I don't think he's complaining about that, he's just saying it would be nice if ...

On the other hand, the economics of repairing a sub-200 product (170 exculding the VAT), can't be ignored - how much a hour do you pay a main (car) dealer for servicing these days? And this is at least as skilled a job.

Anyway, if it's bust and you want to send it to me for a look get in touch. I can't guarantee to fix it, but if I don't it will just cost you the postage.

iSix
2006-12-09, 07:22
When you buy LOGITECH must you send broken mice to California ???

No, switzerland.

stinkingpig
2006-12-09, 14:48
On 12/9/06, ikruspan
<ikruspan.2ijtsz1165668301 (AT) no-mx (DOT) forums.slimdevices.com> wrote:
>
> gsalton;160708 Wrote:
> > But in my case, I bought a CD from a street vendor in Bulgaria. Anyway,
> > a year later, it stopped working, and Tori Amos refused to replace it.
> > Man, Tori Amos sucks!
>
> Are you CRAZY ?
> What is wrong to have authorized repair for squeezbox near of your home
> ?
> When you buy SONY where you get repair ? in japan ???
> When you buy LOGITECH must you send broken mice to California ???
>

I have to send my watch to Las Vegas to get it serviced. Mice are so
cheap that no one services them, much like the average technical
doohicky. The last few Sony items I've owned had to be sent to San
Diego when they broke, which was so often that I quit buying Sony
items.

Las Vegas and San Diego are both in-country for me, but in shipping
time and distance they're comparable to a London to Berlin shipment. I
don't pay as much in tax, but I'm still without the item for long
enough that it's just not worth it, so that I quit wearing the watch
last time it stopped working.

The point is that getting your Slim Devices items serviced is much
like getting anything else serviced -- expensive and annoying, despite
the best efforts of the vendor to provide decent service without going
bankrupt. An ideal servicing would be to send you an onsite technician
with a workbench in his van; short of that, servicing gear is not
going to be enjoyable.
--
"I spent all me tin with the ladies drinking gin,
So across the Western ocean I must wander" -- traditional