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MrSinatra
2006-07-13, 11:52
i want to focus on the point of this thread much more closely:

http://forums.slimdevices.com/showthread.php?t=25472

i want to know the consensus view out there on what is both the most effective and appropriate way to make suggestions about the hardware or software that you'd like to see implemented in an upcoming future release. how does one best bring something to fruition, outside of writing the code themselves?

i think the desires fall into 3 categories:

1. totally brand new ["thing" for lack of a better term]
2. further enhancement or additions to existing product / features
3. correction or fix or better explanation (help file) to existing features

all above could be software or hardware. am i missing a 4th or 5th type?

in any case, given that, should these 3 be done in the forums? which forums? or, should they all be filed as bugs, and use bug tracker, even if they are not actually bugs?

if they should all use bug tracker, how does one vote on them to give them priority? how does one know if the issue is still open for debate or already officialy rejected? how does one know if a bug has officially been filed for their thought already?

are there other avenues outside of emailing tech support i've missed?

maybe this could be made a sticky, so people could easily reference it, that is if it gets a good constructive response. those powers that be can feel free to edit my post, if they so choose.

ps. i am aware of this link:

http://forums.slimdevices.com/showthread.php?t=17481

i just don't think it really fleshes out what i'm asking, which is a comprehensive protocol.

andyg
2006-07-13, 13:56
If you want to discuss a feature idea, the forums are the best place. Once the idea has been fleshed out, it should be added to the bug database and marked as an enhancement with as much info as possible.

stinkingpig
2006-07-13, 20:19
On 7/13/06, MrSinatra <
MrSinatra.2awdln1152816901 (AT) no-mx (DOT) forums.slimdevices.com> wrote:
>
>
> i want to focus on the point of this thread much more closely:
>
> http://forums.slimdevices.com/showthread.php?t=25472
>
> i want to know the consensus view out there on what is both the most
> effective and appropriate way to make suggestions about the hardware or
> software that you'd like to see implemented in an upcoming future
> release. how does one best bring something to fruition, outside of
> writing the code themselves?
>
>
1) ask on the forum how something works, make sure that you understand fully
what the intention was and are sure that you disagree with the existing
implementation and have an improved idea. This doesn't have to be a code
level idea, but you do need to think through what you want ("make it better"
is not okay, "provide a button labeled 'foo' on the 'bar' page that does
'baz' when clicked" is okay).
2) enter that improvement into bugs.slimdevices.com. Include use cases and
mock up pictures or sample files, if applicable. The idea here is to make it
easy for a developer to understand what you want and to make that developer
excited about doing it. You're trying to hook one of the people who
periodically introduce themselves on the developer list and ask for
something to do.
3) explain the request on the forum and link to the bug -- put the link in
your signature, do a poll, start new threads, and continually ask for
supporters. When other people ask about this thing, encourage them to vote
for your bug too.

That will almost guarantee a considered and engaged response from the entire
community, including SDI employees. If they say no, and you still disagree
and think it ought to be done, your next step is to learn Perl and write it
as a plugin, or beg/bribe someone else to do it.

This may all seem untenably awful, but it's how it was done for everything
else.
--
"I spent all me tin with the ladies drinking gin,
So across the Western ocean I must wander" -- traditional

Kevin O. Lepard
2006-07-13, 20:38
Great post. Edited for brevity.

>This may all seem untenably awful, but it's how it was done for
>everything else.

And my experience has been that the SDI folks are much more
responsive and open than other companies.

Kevin
--
Kevin O. Lepard

Happiness is being 100% Microsoft free.