View Full Version : Added wiki section on SqueezeNetwork connection problems

Mark Lanctot
2006-03-23, 07:58
Since the resolution is almost always the same, I've added a section in NetworkProblemsBeginnersGuide (http://wiki.slimdevices.com/index.cgi?NetworkProblemsBeginnersGuide) on DNS and gateway settings.

Connecting to SqueezeNetwork

Once you have your Squeezebox communicating with your router, and your Squeezebox communicating with SlimServer, what if you can't access SqueezeNetwork? You'll see a message on the Squeezebox screen reading: "Problem: can't find address for SqueezeNetwork. Press RIGHT to go on, LEFT to enter setup."

There are two items in setup which control how your Squeezebox accesses the Internet and SqueezeNetwork in particular. These are DNS Server and Gateway entries.

DNS Server

All resources on the Internet, including SqueezeNetwork, have numerical IP addresses. A DNS server is an Internet server, usually run by your ISP, which resolves human-readable names like www.squeezenetwork.com into numerical IP addresses which is what computers, including Squeezeboxes, actually use to access the Internet. If your Squeezenbox reports "Problem: can't find address for SqueezeNetwork" this indicates that it was instructed to find www.squeezenetwork.com but could not resolve that name into a numerical IP address.

This means:

1. You haven't set the DNS server address properly.
2. The DNS server is slow.
3. The DNS server is not responding.
4. You don't have Internet access at all.

The only thing you have control over is item 1. For items 2 and 3, you may want to use an alternate DNS server.

What DNS Server to Use?

Most routers can be configured to act as DNS servers for your local network, so you may wish to use your router address as your DNS server. Your router will obtain DNS server addresses automatically from your ISP (note these addresses can change), and each time one of your networked devices tries to access a new address they request this data from the ISP's DNS server, passing the response on to the networked device.

However, this two-step process can sometimes be too slow for the Squeezebox since routers are usually quite underpowered.

Note some DSL and cable modems can also be used as DNS servers, but may have the same problems as routers.

If you encounter problems, enter your ISP's DNS server directly in your Squeezebox's DNS server setting. You can find your ISP's DNS server addresses in your router and/or modem configuration web page. You will usually see a primary and secondary DNS server. Use the primary address.


This is the "gateway" on your private network to the Internet, the public network. If this is not set properly, your Squeezebox won't know which networked device to go to in order to get out to the Internet to access a DNS server, find SqueezeNetwork and start playing Internet-based music. The gateway is a device which has your internal network on one side and the Internet on the other. In almost all cases, this will be your router, so enter your router's IP address here.

Unusual network configurations may use a DSL/cable modem as a gateway or a computer with two network cards acting as an Internet bridge. In all cases, use the address of the device which has the Internet on one side and your private network on the other.

Feel free to edit as required.