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SteveL
2006-01-01, 10:58
My SB3 is continually crashing when being used with wireless connection. No real pattern to when or why, but usually within 1 to 5 minutes of establishing connection, whether playing music or not. This is proper lock-up - cannot re-set by holding power button for 5 seconds. Only option is to unplug.

HOWEVER, when connected via ethernet cable, SB3 works perfectly.

I've not sen any other posts on this subject, so would like to hear if anyone else suffering the same. If I can't resolve this one, the SB3 is destined for the returns dept.

Details as follows :
- SB3 firmware v28 and SlimServer v6.2.1
- Connecting to Netgear DG834G router - latest firmware v3.01.25
- no wireless encryption or password
- Signal strength 90% +
- Tried a variety of different wireless channels (01-13)
- Tried static and auto-DHCP IP address assignment
- Windows XP firewall (set to allow ports 3483 & 9000, as required)
- Prior to crashing, appears to loose connection to wireless network (unable to ping from SlimServer PC). SB3 sometimes survives this, but more often crashes.
- I've tried router re-boots, PC re-boots, switch off fire-wall, switch off virus virus checker etc. etc., all to no avail

Please help, else next step is to re(ally)-boot the SB3

Michaelwagner
2006-01-01, 12:01
Have you turned off all "Turbo" settings? Anything that claims to do better than 54Gb?

Have you consulted http://wiki.slimdevices.com/index.cgi?RouterStatus for any router specific information?

SteveL
2006-01-01, 16:27
Thanks Michael, but unfortunately no joy. No turbo features on the NG DG834G to switch off (its a straight 54Mbps B/G router), and the router status hyperlink lists as it one that works. I just tried enbling WPA-TKIP, as router status list shows that as "known working", but SB3 crashed again, 1:27 into second track.

Dropped connections wouldn't be so bad, as I could get some diagnostic software on the case, but the SB3 crashing is making diagnosis a little difficult.

much appreciated........

Michaelwagner
2006-01-01, 19:41
Then, sorry, it'll have to be someone else with more wireless experience to help you.

Either on this forum, or phone the slim support people.
The bottom two sections of this page:
http://www.slimdevices.com/su_tech.html

They have more resources to help you out.

sirozha
2006-01-01, 20:15
Do you have other wireless devices connected to this router?

Is there a cordless phone near the Squeezebox?

Michaelwagner
2006-01-01, 20:26
Do you have other wireless gear? If so, do they suffer the same fate?

SteveL
2006-01-02, 15:13
many thanks for the suggestions, but sadly still drawing a blank. I run other wireless connections to the same router with no issue. No obvious nearby items which would interfere such as cordless phones + I'd tried range of the wireless channels on the router just in case (01-13).

SB3 also crashes when SB3 wirelessly linked to SlimNetwork (with PC switched off), so this presumably elmates SlimServer as a suspect.

This leaves SB3 and Netgear DG834G as possible sources of problem. As the latter works fine with other devices, I must assume the SB3 is the guilty party (especially as it is demonstrating a tendancy to crash), either due to v28 firmware issue, else a fauly box.

Can anyone from SlimDevices offer some help or suggestions on this one please ?

Michaelwagner
2006-01-03, 00:14
I think you need to contact the slim support people. Not many of them hang out here.

support at slimdevices dot com

Neil Cameron
2006-01-03, 02:24
I would look for other 2.4 GHz interference in this case:

- cordless digital phones (as mentioned by sirozha) - maybe not even yours
remember - do you live in an apartment or near other houses?
- microwave (except your interference seems constant)
- halogen lighting (the transformers can wreak havoc with wi-fi!)

Try changing to Channel 1, then 11...report back.

--
Neil


"SteveL"
<SteveL.20ywdz (AT) no-mx (DOT) forums.slimdevices.com>
wrote in message news:SteveL.20ywdz (AT) no-mx (DOT) forums.slimdevices.com...
>
> My SB3 is continually crashing when being used with wireless connection.
> No real pattern to when or why, but usually within 1 to 5 minutes of
> establishing connection, whether playing music or not. This is proper
> lock-up - cannot re-set by holding power button for 5 seconds. Only
> option is to unplug.
>
> HOWEVER, when connected via ethernet cable, SB3 works perfectly.
>
> I've not sen any other posts on this subject, so would like to hear if
> anyone else suffering the same. If I can't resolve this one, the SB3
> is destined for the returns dept.
>
> Details as follows :
> - SB3 firmware v28 and SlimServer v6.2.1
> - Connecting to Netgear DG834G router - latest firmware v3.01.25
> - no wireless encryption or password
> - Signal strength 90% +
> - Tried a variety of different wireless channels (01-13)
> - Tried static and auto-DHCP IP address assignment
> - Windows XP firewall (set to allow ports 3483 & 9000, as required)
> - Prior to crashing, appears to loose connection to wireless network
> (unable to ping from SlimServer PC). SB3 sometimes survives this, but
> more often crashes.
> - I've tried router re-boots, PC re-boots, switch off fire-wall, switch
> off virus virus checker etc. etc., all to no avail
>
> Please help, else next step is to re(ally)-boot the SB3
>
>
> --
> SteveL
> ------------------------------------------------------------------------
> SteveL's Profile: http://forums.slimdevices.com/member.php?userid=3129
> View this thread: http://forums.slimdevices.com/showthread.php?t=19613

SteveL
2006-01-05, 13:24
thanks Neil, but no go on either channel - still crashing (I tried most channels several days ago). I've no unusual wireless interference in the house and all don't suffer issues with other wireless devices.

Enough time wasted trying to resolve this - time to email support. At the end of the day, if the device crashes all the time, its plain and simple faulty, regardless of cause (firmware, hardware or an oversensivity to microwave ovens).

TonyP
2006-01-05, 14:48
I have exactly the same problem with two SB3's I got for Christmas. Wired works like a dream as soon as I try wireless I have no end of problems. Crashes, as you have experienced, and also frequent "factory reset" where it looses its MAC address something I have hardly ever come across. I am getting very low signal strength at the devices (only one room from the router in each case) so in desperation I have moved one of them right next to the wireless router and still I see the message "Connecting to wireless network..." every minute or so and sometimes it does and sometimes it doesn't - and that’s with 100% signal strength !

I have tried changing channel with no obvious improvement as well as some good suggestions from the good folk on this forum but have now run out of ideas.

Sorry I could not have given you the solution to your problem but thought you’d like to know you are not alone...

Bob Derbyshire UK
2006-01-07, 17:09
SteveL

I am having similar problems. SB3 runs for various lengths of time and then locks up. As with your the only way to kick start it is to turn the power off.

This morning it ran un-interupted for some 5 hours (Van Morrison session while I painted the walls and ceiling of our front room). Early afternoon - "lock up", which has been repeated regularly. Wireless signal strength seems to fluctuate, high of 90 - low of 33%. Not sure why.

We have wireles phones and neigbours. The phones I can deal with...

I would be interested to know if you manage a solution.

Bob

SteveL
2006-01-09, 13:02
Hi Bob

no resolution yet, but now persuing idea of getting replacement SB3 unit. Best I can ascertain is that SB3 crashes on wireless connection once its been on for a while & got warm. Works fine for half an album on start-up from cold, then crashes. Crashes then more frequent after power down/up (usually first track). May sound unusual, but I can't see any other pattern other than this. However, pop an ethernet cable in and it'll happily play all night.

Taking a little consolation from fact that this particular issue seems rare. You are only other reported instance that I've seen, so fingers crossed its just a Friday afternoon box which can be replaced.

Will post if this resolves it or anything if anything comes to light in the meantime.

Steve

Sharpei
2006-01-09, 18:11
Funnily enough wireless connection to squeezenetwork is becoming an issue for me recently - it's only just started in the last week and a half when it got "cold" here in Hong Kong (read 10deg celcius). I've got a SB2 in the bedroom and a SB3 in the living room. Both freeze/ crash at the same time. It's not the phone or the mwave. Restarting the SB's and the belkin router works but not always. I was under the impression that it's squeezenetwork....... Do your crashes only happen when playing squeezenetnetwork? If not, my theory's out the window....

Michaelwagner
2006-01-09, 18:25
the last week and a half when it got "cold" here in Hong Kong (read 10deg celcius).
That's cold? We spent half of our summer at that temperature!

But seriously, how do you heat your space? When the temperature dropped to 10°C, did the heat come on? Does it create an electrical disturbance?

Sharpei
2006-01-09, 22:52
Heaters here tend to be the fan blowers which take the temp up to about 20 deg celcius or so. The side effect of these is that the humidity then drops to 30 dgrees or so if the humidifier isn't on. That said, I'm sure lots of SB users are probably usign SB's in these conditions already. Not very knowlegeable about electricity but if the heater generates a field, would it be any different to another electrical product? I had thought about this possibility as the heater was being used at the same time but am not so sure about the cause/ effect relationship.....

notanatheist
2006-01-10, 00:52
Fluorescent lighting, cordless phones, neighbors cordless phones, even cell phones, large antennas, poor electrical insulation, microwaves, wireless keyboards and mice, and on and on. A ton of stuff generates RF that can cause interference. Surely there's a tool out there to measure it's level around the home. Perhaps measure at various time throughout the day. Personally, I jack in whenever possible.

Mark Lanctot
2006-01-10, 06:31
SqueezeNetwork has been laggy for a month now, for
me at least.

Logging in takes me 5 minutes and button presses
take about the same amount of time.

The web interface isn't much faster.

Sharpei wrote:
> Funnily enough wireless connection to squeezenetwork
is becoming an
> issue for me recently - it's only just started in
the last week and a
> half when it got "cold" here in Hong Kong (read
10deg celcius). I've
> got a SB2 in the bedroom and a SB3 in the living
room. Both freeze/
> crash at the same time. It's not the phone or the
mwave. Restarting
> the SB's and the belkin router works but not always.
I was under the
> impression that it's squeezenetwork....... Do your
crashes only happen
> when playing squeezenetnetwork? If not, my theory's
out the window....
>
>

--
___________________________________


Mark Lanctot
___________________________________

Mark Lanctot
2006-01-10, 06:59
Funnily enough wireless connection to squeezenetwork is becoming an issue for me recently - it's only just started in the last week and a half when it got "cold" here in Hong Kong (read 10deg celcius). I've got a SB2 in the bedroom and a SB3 in the living room. Both freeze/ crash at the same time. It's not the phone or the mwave. Restarting the SB's and the belkin router works but not always. I was under the impression that it's squeezenetwork....... Do your crashes only happen when playing squeezenetnetwork? If not, my theory's out the window....

Turns out the issues with SqueezeNetwork are known and are being worked on:

http://forums.slimdevices.com/showpost.php?p=76611&postcount=9

A byproduct of the explosive growth of our favourite toy, I guess! :-)

But if you indicate that both players go down at the same time, it would seem to indicate wireless issues.

Michaelwagner
2006-01-10, 07:23
Turns out the issues with SqueezeNetwork are known and are being worked on:
Ah, so it wasn't just me.

I tried using it around xmas time, and it was awful, so I stopped.

Michaelwagner
2006-01-10, 07:24
Not very knowlegeable about electricity but if the heater generates a field, would it be any different to another electrical product?
Well, in theory, you're right. But yours could be defective.
Does it fail *as* the heater switches on?

Sharpei
2006-01-10, 17:56
Well, in theory, you're right. But yours could be defective.
Does it fail *as* the heater switches on?

No, I only thought about the heater because the serious connection problem started when it got cold recently. From other posts in here, it sounds like my problem is also with the network. Even if the connection on both SB's drop, I can still surf the net wirelessly. And thinking about it, the problems did start some time ago but it's only gotten pretty bad recently.

Hopefully the new machines will get rid of the load problems.....

SteveL
2006-01-11, 23:43
My crashing occurs regardless of what SB3 is connected to (Squeezenetwork or Slimserver). Wireless conect = crash. Wired connection = no crash. The box is being returned for replacement on basis that if it crashes, its is faulty.

slimdemage
2006-01-29, 01:13
same here Steve. When wireless the SB3 plays a few songs then freezes. Unplugging it is the only thing you can do. My laptop has no problem using this wireless network. When plugged via ethernet the SB3 does not crash. I agree a replacement is probably needed.

seanadams
2006-01-29, 01:23
My crashing occurs regardless of what SB3 is connected to (Squeezenetwork or Slimserver). Wireless conect = crash. Wired connection = no crash. The box is being returned for replacement on basis that if it crashes, its is faulty.

Steve I assume you received the replacement by now - was this resolved?

Charles
2006-01-29, 11:07
I have had the same exact problems for about a week plus another.
I have a flawless wireless system for laptops but slimbox freezes.

The additional problem: mine has a power transformer that seems to be arcing. The entire electrical circuit carries the cracking and popping to other electrical devices (radios) on the same circuit when slimdevice is plugged in. Some worry here about a fire danger.

Could the defective power supply also have caused the wireless problems to develop?

SteveL
2006-02-04, 13:31
Update on the originally reported problem is that I have now received a replacement unit and am pleased to say it appears to work faultlessly.

Thus the SB3 freezeing when used in wireless mode appears to have been a fault with the actual SB3 box (or else the power supply, as someone eluded to in an earlier post).

Hope this can be of some use to anyone else suffering the same (but apparantly quite rare) problems.