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dfk
2005-11-15, 13:26
I buy a lot of my sound hardware from:

http://www.advancedmp3players.co.uk

I just noticed they have the SB3 but I also noticed this:

http://www.advancedmp3players.co.uk/shop/product_reviews_info.php?products_id=1036&reviews_id=1947

Clearly a dissatisfied customer.

dfk

I left this for him: http://www.advancedmp3players.co.uk/shop/product_reviews_info.php?products_id=1036&reviews_id=1954

dean
2005-11-15, 22:53
I'd be serious money that Colin's email to support was responded to
within one business day.

I'd also bet that the same response is sitting in his spam filter
somewhere.

On Nov 15, 2005, at 12:26 PM, dfk wrote:

>
> I buy a lot of my sound hardware from:
>
> http://www.advancedmp3players.co.uk
>
> I just noticed they have the SB3 but I also noticed this:
>
> http://tinyurl.com/e3srh
>
> Clearly a dissatisfied customer.
>
> dfk
>
>
> --
> dfk
> ----------------------------------------------------------------------
> --
> dfk's Profile: http://forums.slimdevices.com/member.php?userid=1699
> View this thread: http://forums.slimdevices.com/showthread.php?t=18220
>
>

MrC
2005-11-15, 23:43
It would be pretty funny if the email and/or email log record to the guy showed up as a response to his post!

Siduhe
2005-11-16, 13:35
...but a friend of mine runs one of the reasonably well known bar and restaurant online review sites in the UK. From tracking IP addresses he estimates that at least a third to a half of reviews posted are by people connected to the bar / restaurant or their rivals.

I'm sure most people apply a healthy dose of scepticism to most online "user" reviews in any event.

dfk
2005-11-16, 14:36
...

I'm sure most people apply a healthy dose of scepticism to most online "user" reviews in any event.

Possibly, but that type of review sows the seed of doubt and that is not good for business in any form. I admit the guy is being a bit premature as he had not even received the SB3 at the time of his writing but his complaint was about perceived customer service, a selling point if ever there was one.

Just my thoughts...